Value Engineer

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure.

Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

The PagerDuty Value Engineer is closely aligned with our Sales Leadership and Account Executives, directly supporting sales pursuits within our top accounts. This is a high visibility position that works on our most strategic opportunities and consistently impacts a large percentage of PagerDuty’s revenue. Our primary focus is to directly engage with customer leadership teams to help articulate the tangible, strategic, and financial impact that the PagerDuty platform can deliver to their organizations. 

We are looking for a highly talented, creative, self-motivated individual, who is empowered to be a “go-to person” for sales leadership and account executives; you will help define our strategy for supporting, educating, and scaling the Business Value program in your region. 

Responsibilities:

• Partner with sales management, sales engineering, customer success, and other functions to grow the amount of value-related activity in your region 
• Work closely with prospective and existing customers, alongside sales and other functions, to identify, prioritize and quantify key business drivers and metrics, and help customers understand how our solutions will help them achieve their strategic and financial goals
• Develop and deliver compelling CXO-ready business case presentations and financial models (ROI, TTV, TCO) aimed at accelerating, justifying, and/or expanding sales opportunities
• Facilitate internal and external discovery to map out customers' "as is" and "to be" business processes with the goal of identifying and prioritizing key business value drivers
• Educate PagerDuty account teams on value selling best practices and trends to improve value-based selling and implementation strategies
• ~30% travel 

Qualifications and Experience:

• 3-5 years experience in management consulting, value consulting, value engineering, solution consulting, financial/investment analysis, and/or other applicable roles
• Strong executive presence with collaboration and presentation skills
• Working knowledge of DevOps, ITOps, ITSM, Customer Service concepts along with Cloud and IT Transformation and process reengineering
• Self-starter comfortable working within a fast-paced startup environment
• Results-oriented, strategic thinker
• Deep quantitative analysis and financial modeling skills, with proven business insight and judgment
• Thrive in working collaboratively and cross-functionally

Preferred Skills:

• Experience in technology or Enterprise SaaS and leading customer/client engagements preferred
• Understanding of strategic selling strategies such as Command of the Message, MEDDICC, or others
• Bachelors degree or higher, preferably in business management or finance or equivalent work experience
• Fluent English is required
• Availability to work 1 day per month  into our Santiago office 
  

  PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tell us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

  For external applicants, including employee referrals, this role is expected to come into our Santiago office 1 time per month, so they can thrive in their new role and fully embrace being a Dutonian!

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible environment. We also provide ample opportunities for connection, like team offsites and volunteering events.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

- Competitive salary

- Comprehensive benefits package from day one

- Flexible work arrangements

- Company equity*

- ESPP (Employee Stock Purchase Program)*

- Retirement or pension plan*

- Generous paid vacation time

- Paid holidays and sick leave

- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO

- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*

- Paid volunteer time off: 20 hours per year

- Company-wide hack weeks

- Mental wellness programs

*Eligibility may vary by role, region, and tenure

 

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise.

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. 

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.