Enablement Program Manager

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure.

Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

📍 Location: Remote / [Santiago, Chile]
🔍 Department: Global Field Enablement
🕒 Type: Full-time

About PagerDuty

PagerDuty is the leader in digital operations management, empowering teams to prevent and resolve business-impacting incidents faster. We are committed to driving excellence in our go-to-market teams by delivering world-class enablement programs that accelerate productivity, drive performance, and enhance customer engagement.

About the Role

As a professional and key contributor within the Global Field Enablement team, the Enablement Program Manager – Delivery Focus independently leads the planning, execution, and optimization of high-impact enablement initiatives. This role requires a strong program delivery mindset, with full autonomy over the operational components of enablement—including delivery strategy, calendaring, stakeholder alignment, and measurement.

You will act as the primary delivery lead for enablement programs, ensuring learning experiences are flawlessly executed and aligned with strategic goals. The ideal candidate brings a deep understanding of learning delivery operations, exceptional program management skills, and the confidence to operate independently in a fast-paced, evolving environment.

Key Responsibilities

✅ Enablement Program Delivery – Ownership & Execution

• Own end-to-end enablement delivery execution across global sales, customer success, and partner functions—serving as the go-to lead for all delivery aspects.
  
  

• Plan and manage enablement calendars, session logistics, learner engagement, and trainer coordination with minimal oversight.
  
  

• Design and execute delivery workflows that ensure timely, engaging, and consistent learning experiences.
  
  

• Partner closely with stakeholders to localize and scale delivery approaches for regional and functional audiences.
  
  

• Drive continuous improvements in delivery processes based on learner feedback, data insights, and evolving business needs.
  
  

✅ Cross-functional Collaboration & Stakeholder Alignment

• Collaborate with enablement program managers to align on delivery goals, success metrics, and field readiness needs.
  
  

• Build strong cross-functional relationships to proactively resolve delivery challenges and ensure execution success across teams and regions.
  
  

• Act as a trusted advisor and subject matter expert on enablement delivery strategy and best practices.
  
  

✅ Logistics, Systems & Delivery Operations

• Oversee all aspects of delivery logistics, including scheduling, roster management, learner communications, and LMS updates.
  
  

• Maintain and continuously refine operational resources such as facilitator guides, program templates, and tracking tools.
  
  

• Implement and iterate on scalable delivery models that support hybrid learning environments (virtual, in-person, asynchronous).
  
  

✅ Program Impact Measurement

• Define and monitor delivery success metrics to assess program effectiveness and learner engagement.
  
  

• Conduct post-session analysis to identify areas of improvement and recommend enhancements for future iterations.
  
  

• Champion the use of enablement data to inform decisions and demonstrate delivery ROI.

Qualifications & Experience

🔹 5+ years of experience in enablement program delivery, training operations, or sales enablement in a B2B SaaS environment.
🔹 Proven track record of independently managing the delivery of high-impact learning programs across global audiences.
🔹 Strong communication and stakeholder management skills.
🔹 Highly organized and process-oriented, with strong judgment and attention to detail.
🔹 Comfortable operating autonomously in a dynamic, fast-changing environment.
🔹 Experience with enablement platforms and LMS tools (e.g., Highspot, Gong, Docebo) preferred.

🔹 Knowledge of sales methodologies (e.g., MEDDICC, Command of the Message) is a plus.

🔹 Availability to work 4 day per month  into our Santiago office

🔹 Fluent English is required

 

Why Join Us?

🚀 Lead with Impact: Own program delivery that directly drives team performance and business outcomes.
📈 Autonomy & Growth: Thrive in a high-trust, high-ownership environment where your ideas shape delivery strategy.
🌍 Collaborate & Innovate: Join a world-class enablement team passionate about learning, improvement, and customer success.

 

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tell us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

For external applicants, including employee referrals, this role is expected to come into our Santiago office 4 times per month, so they can thrive in their new role and fully embrace being a Dutonian!

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible environment. We also provide ample opportunities for connection, like team offsites and volunteering events.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

- Competitive salary

- Comprehensive benefits package from day one

- Flexible work arrangements

- Company equity*

- ESPP (Employee Stock Purchase Program)*

- Retirement or pension plan*

- Generous paid vacation time

- Paid holidays and sick leave

- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO

- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*

- Paid volunteer time off: 20 hours per year

- Company-wide hack weeks

- Mental wellness programs

*Eligibility may vary by role, region, and tenure

 

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise.

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. 

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.