Senior Software Engineer IV - PagerDuty Automation

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure.

Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

PagerDuty is seeking a Senior Software Engineer IV - PagerDuty Automation to join our diverse, customer-focused team! As a Senior Software Engineer IV, you will focus on automation everywhere, workflow automation, AI Agents, and the PagerDuty platform. This is an exciting opportunity to drive automation everywhere at PagerDuty. The ideal candidate will have a strong background in TypeScript, Node, AWS, and leading technical architecture for large scale SaaS products. 

PagerDuty Workflow Automation empowers organizations to streamline and automate complex incident and operational workflows, reducing downtime and accelerating incident resolution. As a critical part of PagerDuty's platform, Workflow Automation integrates seamlessly with existing tools, providing intuitive solutions that transform how teams respond to and manage incidents in real time.

Key Responsibilities:

• Lead the design, development, deployment, and maintenance of scalable workflow automation features and enhancements across multiple teams.
• Collaborate closely with Product Management, Engineering Management, and cross-functional stakeholders to define requirements and technical solutions aligned with customer needs.
• Provide technical leadership and mentorship within your team, ensuring best practices for Node.js, TypeScript, API development, and SaaS architectures.
• Identify and resolve technical ambiguities and drive architectural decisions to ensure system scalability, reliability, maintainability, and performance.
• Evaluate existing systems and processes to proactively identify opportunities for improvements in efficiency, quality, and automation.
• Contribute to cross-team planning initiatives, influencing engineering direction and effectively communicating project status and timelines to stakeholders.

Basic Qualifications:

• Minimum of 10 years experience in software engineering roles with progressive responsibilities, including at least 2 years in a technical leadership or senior engineer capacity.
• Proven experience developing robust, scalable applications with Node.js and TypeScript.
• Strong experience designing and implementing RESTful APIs and microservices architectures at scale.
• Demonstrated expertise in building SaaS products, specifically leveraging AWS cloud infrastructure and services (e.g., Lambda, ECS/EKS, API Gateway, DynamoDB, RDS).
• Proven ability to lead cross-team technology initiatives, influencing architectural direction and ensuring alignment across multiple engineering teams.
• Comfortable participating in PagerDuty's on-call rotation to ensure high availability of mission-critical systems.

Preferred Qualifications:

• Experience with event-driven architectures, workflow engines, or automation platforms.
• Expertise in DevOps practices including CI/CD pipelines (e.g., Circle CI/Buildkite, GitHub Actions), infrastructure-as-code (Terraform or CloudFormation), and monitoring tools (Datadog, Prometheus).
• Familiarity with containerization technologies such as Docker or Kubernetes.
• Track record of mentoring junior engineers, providing technical leadership, and fostering a culture of engineering excellence.
• Ability to clearly articulate complex technical concepts to diverse audiences across the organization.

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

This role is expected to come into our Toronto office 1 day per month, so you can thrive in your new role and fully embrace being a Dutonian!

The base salary range for this position is 137,000 - 207,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions: 
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

• Competitive salary
• Comprehensive benefits package from day one
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise.

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. 

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.