Technical Account Manager

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.

Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

PagerDuty is seeking a Technical Account Manager to join our talented, customer-focused team! As Technical Account Manager, you will partner closely with Customer Success Management and Professional Services teams to serve as the primary technical advisor to assigned enterprise customers for all Digital Operations initiatives, translating business goals into clearly defined technical implementation project plans. This is an exciting opportunity to work in a revenue-generating position where you'll apply in-depth knowledge of the PagerDuty platform to design workflows and integrations that optimize and modernize operations for enterprise companies undergoing digital transformation. The ideal candidate has extensive technical expertise with enterprise customer environments and a passion for strategic technical consulting.

KEY RESPONSIBILITIES

• Lead discovery sessions with large enterprise customers to assess and analyze inefficiencies in existing tooling, processes, and operations within and outside of PagerDuty
  • Develop custom PagerDuty architectural and integration designs that support customers' business and technology initiatives while accounting for enterprise environment complexities
  • Translate architectural and integration designs into strategic implementation project plans and assist in execution of defined project plans
  • Serve as customers' primary technical point of contact to answer and triage technical questions while leading conversations to influence product adoption
  • Own and increase product adoption metrics across multiple enterprise customers while collaborating with Customer Success Managers on large-scale onboardings

BASIC QUALIFICATIONS

• 5+ years of experience in technical consulting, solutions architecture, or technical account management role with enterprise customers
  • Deep understanding of Digital Operations platforms and how they fit within larger enterprise technology ecosystems
  • Proven ability to design custom integrations using APIs and technical best practices
  • Experience translating business requirements into technical implementation project plans

PREFERRED QUALIFICATIONS

• Experience with PagerDuty platform or similar Digital Operations tools
  • Strong automation skills for creating tools to accelerate repetitive tasks and customer implementations
  • Proven ability to collect and organize feature requests while balancing customer needs with product roadmap priorities
  • Experience working with large-scale enterprise onboardings and customer lifecycle initiatives
  • Technical expertise in enterprise tooling, processes, and operations optimization
• Experience with automation; Rundeck a plus.

Hybrid Approach:

This role is expected to come into our Lisbon office 2 days per week so you can thrive in your new role and fully embrace being a Dutonian!

 

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

• Competitive salary
• Comprehensive benefits package 
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. 

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.