Sr. Solutions Consultant II

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.

Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

As a Strategic Solutions Consultant at PagerDuty, you’ll be a trusted advisor to our most strategic customers and prospects. You’ll partner with sales, customer success, and product teams to design and deliver solutions that drive business value, accelerate adoption, and help customers get the most out of PagerDuty’s platform.

What You’ll Do

• Collaborate with our strategic customers to understand their business challenges and map PagerDuty solutions to their desired business outcomes
• Lead discovery sessions, solution design workshops, and technical deep-dives
• Develop and present tailored demonstrations, proof-of-concepts, and value propositions
• Advise customers on best practices for incident response, digital operations, and service reliability
• Partner with sales and customer success to drive adoption, expansion, and renewals
• Act as a bridge between technical and business stakeholders, clearly articulating value and ROI
• Contribute to sales strategy by identifying opportunities, influencing deal structure, and supporting the sales cycle from discovery to close
• Provide feedback to product and engineering teams to influence roadmap and improve customer outcomes
• Stay up-to-date on industry trends, competitive landscape, and PagerDuty’s evolving platform

About You

• 5+ years in a solutions consulting, pre-sales, technical account management, or similar customer-facing role
• Strong understanding of SaaS, cloud infrastructure, DevOps, or IT operations
• Proven ability to support and influence sales cycles, with a solid grasp of sales processes and customer buying journeys
• Excellent communication and presentation skills—you can translate technical concepts for any audience
• Experience working with enterprise customers and navigating complex organizations
• Problem-solver with a consultative mindset and a passion for helping customers succeed
• Ability to travel as needed

Bonus Points

• Experience with PagerDuty or similar incident management platforms
• Familiarity with automation, observability, or ITSM tools
• Technical certifications (AWS, Azure, GCP, etc.)

 

Why Join Us:

• Opportunity to make a significant impact in a rapidly growing market segment.
• Collaborative and inclusive culture that values diversity.
• Competitive compensation package including equity, comprehensive benefits, and perks.
• Flexible work arrangements.
• Continuous learning opportunities through training, workshops, and conferences.

 

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

If you are within a 50 mile radius of the Atlanta office, it is required to come in two times per week, so you can thrive in your new role and fully embrace being a Dutonian!

The base salary range for this position is $$164,000.00 - $226,000.00 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions: 
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

• Competitive salary
• Comprehensive benefits package from day one
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. 

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.