Manager, Accounts Payable

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.

Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

About PagerDuty

At PagerDuty, our mission is to revolutionize operations and build customer trust by anticipating the unexpected in an unpredictable world. The Procure to Pay Team is a key enabler of this mission, ensuring we procure the right products and services at the right time, for a fair price, and pay correctly and on time.

How You Impact Our Vision

As the Manager, Accounts Payable, you are both the owner and the hands-on leader of PagerDuty’s global AP function; AP is a key part of the Procure to Pay team. You will lead a group of AP specialists, drive process improvements, and ensure compliance and accuracy across all AP activities. While your primary responsibility is to oversee and optimize the AP function, you will also be expected to step in and perform AP tasks directly when needed—whether to support the team during peak times, cover absences, or resolve escalations. This is a player-coach role, and success requires both strategic oversight and a willingness to get into the details.

Key Responsibilities:

• Own the Global AP Function: Oversee the full accounts payable cycle, including invoice processing, expense reporting, credit cards, payments, reconciliations, and SOX controls, with a focus on compliance and accuracy.
• Lead and Develop the Team: Manage, mentor, and develop AP specialists. Set priorities, provide guidance, and foster a culture of accountability and continuous improvement.
• Hands-On Support: Proactively step in to perform AP tasks—such as invoice review, payment processing, reconciliations, supplier onboarding, and responding to inquiries—when volume, deadlines, or team needs require it.
• Process & Policy Oversight: Own and continuously improve AP procedures and systems. Track and report on AP KPIs, and drive initiatives to increase efficiency and scalability.
• Month-End & Compliance: Own the month-end close process for AP, act as the control owner for SOX, and ensure timely and accurate tax filings on form 1099.
• Cross-Functional Collaboration: Act as a key liaison between internal business partners and suppliers, ensuring strong relationships and effective communication.

About You

• Proven ability to both lead a team and perform hands-on AP work as needed.
• Experience developing operational plans and procedures, and aligning teams to department goals.
• Skilled at handling issues of diverse scope, evaluating options, and following established processes.
• Able to make independent decisions that impact teams, budgets, and results.
• Strong communicator and collaborator, able to build relationships across functions and levels.
• Analytical mindset with a drive for process improvement.
• Comfortable in a fast-paced, ever-changing environment, managing multiple priorities.
• Team-oriented, organized, and proactive in escalating issues.
• Self-starter who seeks out ways to improve processes and procedures.

Minimum Qualifications

• 4+ years’ experience successfully owning the end-to-end completion of full cycle accounts payable and expense reporting or relevant experience (internal posting only)
• Demonstrated success working cross-functionally and supporting business stakeholders.

• Ability to communicate clearly and professionally to all levels of the company and external suppliers.

Preferred Qualifications

• Bachelor’s Degree in Business, Finance, Supply Chain, or related field, or equivalent experience.
• 1+ years’ of experience successfully managing a team.
• Working knowledge of AP systems such as Coupa and NetSuite, Full Cycle Accounts Payable, and Generally Accepted Accounting Principles.
• Proficiency in G-Suite, MS Excel, Word, PowerPoint, and AP analytics tools.

• Experience in the tech or comparable industry with the ability to operate in a fast-paced environment.

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

• Competitive salary
• Comprehensive benefits package 
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. 

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.