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Sr. Manager, Business Applications (Finance)

San Francisco

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.

Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

PagerDuty is seeking a Sr. Manager, Enterprise Applications (Finance) to join our team! You'll manage and support PagerDuty's broad portfolio of financial systems and applications, overseeing the following process areas from an IT systems perspective: Order to Cash/Order to Revenue, Procure to Pay, and Record to Report. You'll partner with stakeholder teams across Revenue, GL Accounting, Tax & Treasury, Procurement, FP&A, and Operations to deliver technical solutions that drive business success. As a people-focused leader with strong cross-functional project leadership skills and exceptional facilitation abilities, you'll oversee system strategy and implementation while championing process improvements to enable our continued growth. In this critical cross-functional leadership role, you'll lead and develop a team of highly capable IT product managers and IT system administrators, using your leadership experience to grow and shape their careers. 

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. This role is expected to come into our Atlanta, San Francisco, or Toronto office 2–3 times per week, so you can thrive in your new role and fully embrace being a Dutonian!

This role is expected to come into the San Francisco office 2 days per week as part of PagerDuty’s hybrid work model, so you can thrive in your new role and fully embrace being a Dutonian!

Key Responsibilities

  • Set the Finance applications product vision and multi-quarter roadmap, aligning technology initiatives with Finance and business objectives. Oversee the end-to-end delivery of Finance system initiatives from requirements gathering through launch and post-launch support.
  • Lead, mentor, and develop a high-performing team of IT product managers and system administrators, focusing on career growth and professional development across diverse financial technology platforms while fostering a culture of continuous improvement, collaboration, and operational excellence.
  • Lead large-scale, cross-functional projects that span multiple business units, managing competing priorities and ensuring successful delivery of complex initiatives while leveraging your experience managing finance stakeholders to maintain strong relationships and drive real change.
  • Utilize strong facilitation skills to lead productive meetings, workshops, and requirements gathering sessions with diverse stakeholder groups, communicating effectively with finance stakeholders by speaking their language and translating complex technical concepts into business terms while understanding financial processes, controls, and reporting requirements.
  • Draw on your experience to plan comprehensive roadmaps that align technology initiatives with business objectives and strategic priorities across multiple quarters and fiscal years, implementing and managing Agile and SCRUM processes to drive team performance and efficiency.
  • Collaborate with your team to develop and maintain the strategy for our comprehensive suite of financial applications including ERP, Billing, Procurement, and other critical business systems, overseeing the end-to-end delivery of financial system initiatives from requirements gathering through to launch and post-launch support.
  • Stay current with NetSuite, Coupa, Zuora, and emerging technologies to recommend and implement best-in-class solutions while collaborating with Finance, Accounting, Revenue, Procurement, FP&A, and Operations leaders to define, prioritize, and deliver business requirements.
  • Lead business, accounting, and workflow process improvements across finance, procurement, tax, audit, and security while defining and documenting detailed functional requirements for workflow automations and system integrations.
  • Ensure robust change management and compliance with security, regulatory, and audit requirements, including SOX IT general controls, while maintaining comprehensive documentation for business objectives, use cases, system specifications, integrations, and customizations.
  • Identify and recommend key technologies to support and improve business processes across the finance and people organization while supporting data integrations and automation efforts.

Basic Qualifications

  • 3+ years of people management experience in IT, Finance Systems, or a related field with 2+ years of hands-on experience with financial ERP systems.
  • Strong background in IT, with knowledge of accounting, internal controls, and their application within financial systems, plus experience managing teams responsible for diverse financial application portfolios and system integrations.
  • Excellent communication, stakeholder management, and problem-solving skills with the ability to speak "finance" and translate between technical and business stakeholders, combined with strong facilitation skills and experience leading cross-functional meetings and requirements gathering sessions.
  • Experience working in a SaaS or publicly traded company environment.

Preferred Qualifications

  • Experience with Zuora Billing, Zuora Revenue, NetSuite, and Coupa software, plus a proven track record of leading complex, cross-functional projects involving multiple stakeholders and competing business priorities.
  • Experience developing multi-year technology roadmaps and strategic planning for enterprise applications, with familiarity with AI tools and their application in financial systems automation and process improvement.
  • Experience with relational databases, ETL/integration and automation tools (e.g. Workato), and demonstrated ability to work independently, manage multiple priorities, and oversee complex projects.
  • Experience with financial systems implementation and optimization to support international expansion, including multi-currency operations, global compliance, and scalable processes across multiple regions.
  • Bachelor's degree in Computer Science, Information Systems, Accounting, or a related field, or equivalent experience.

The base salary range for this position is 164,000 - 276,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

  • Competitive salary
  • Comprehensive benefits package 
  • Flexible work arrangements
  • Company equity*
  • ESPP (Employee Stock Purchase Program)*
  • Retirement or pension plan*
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
  • Paid volunteer time off: 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. 

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

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