Community Program Manager - Developer Experience & Education

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.

Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

Join PagerDuty’s Developer Advocacy team to as our newest Community Program Manager championing the continuous improvement of our developer community’s learning journey and deliver impactful education programs that drive engagement, trust, and retention.

Key Responsibilities

• Champion the continuous improvement of developer-facing resources to ensure a cohesive, unified customer experience across forums, knowledge bases, and learning platforms.
• Lead the design and delivery of external educational initiatives (e.g., webinars, knowledge-sharing sessions) to promote product adoption and customer success for technical audiences.
• Develop and implement strategies to measure and analyze developer community engagement, program effectiveness, and event impact using data and KPI metrics; drive continuous improvement based on insights.
• Manage and evolve global community programs and recognition initiatives, including creative campaigns to celebrate and engage practitioners.
• Proactively support and enable local external champions and peer-to-peer engagement through educational content, webinars, and resource sharing.
• Partner with Marketing to promote educational events, webinars, and community programs across channels.
• Partner with Customer Success, Product, Marketing, and Sales Enablement to integrate community and developer resources into broader enablement and support workflows.
• Identify and address key customer segments with targeted programs that deepen engagement and reduce churn risk.
• Administer and moderate the community platform to ensure timely responses, effective content management, and a welcoming environment for all members.
• Deliver regular reporting and actionable insights on community health, trends, and growth opportunities.
• Collaborate with your teammate and cross-functional partners to co-own the developer community strategy and roadmap, supporting events, meetups, and practitioner programs as needed.

Basic Qualifications

• 5+ years of experience managing digital communities.
• Strong business acumen and strategy experience 
• Strong background in designing and delivering education, enablement, or developer advocacy activities.
• Experience with analytics, reporting, and program measurement.
• Excellent communication and relationship-building skills to engage technical audiences and customers at all levels.
• Ability to thrive in a fast-paced, collaborative, global SaaS environment.

Preferred Qualifications

• Experience managing or engaging communities with a technical or developer audience.
• Experience with tech organizations that have customer facing, AI driven features 

 

**This role is expected to come into our Lisbon office 2 days per week, so you can thrive in your new role and fully embrace being a Dutonian!**

 

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

• Competitive salary
• Comprehensive benefits package 
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. 

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.