Back to jobs
New

Outreach & Engagement Manager (Weekends, Spanish Speaking)

Remote

About Pair Team

At Pair Team, we’re an innovative, mission-driven company reimagining how Medicaid serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care—clinical, behavioral, and social—by partnering with organizations deeply connected to the communities we serve.

We’re building a powerful care management platform that leverages AI and automation to scale meaningful, human-centered care. Our work is driven by top talent across clinical care, technology, product, and operations—working together to improve access and outcomes for all our patients.

We’re one of the largest Enhanced Care Management providers in California and are on track to build the nation’s largest clinically integrated network supporting high-need Medicaid members. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions.

At Pair Team, we’re not just delivering care—we’re building the future of a more equitable, community-rooted Medicaid system.

Our Values

  • Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
  • Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
  • Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
  • Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
  • Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.

In the News

 

About the Opportunity

Pair Team is building a team of deeply passionate individuals dedicated to transforming healthcare access for underserved communities. The Outreach & Engagement Manager will lead the Community Engagement Specialist (CES) team, responsible for patient outreach and enrollment. This role is focused on driving team performance, optimizing outreach strategies, and ensuring enrollment goals are met through structured coaching, process improvements, and data-driven decision-making. The manager will play a key role in fostering accountability, training new hires, and refining engagement strategies to maximize impact.

This is a remote leadership role reporting directly to the COO, with significant collaboration across internal teams and community partners. Note: Internally, this role is referred to as a Community Engagement Specialist, Team Manager.
This is a full-time position, with a set schedule of Friday - Tuesday with your days off being Wednesday & Thursday. 

What You’ll Do

  • Manage, coach, and mentor a team of Community Engagement Specialists to ensure they meet enrollment and outreach goals.
  • Provide structured 1:1 coaching, live shadow support, and feedback to drive performance and skill development.
  • Lead onboarding and training for new hires, ensuring a smooth ramp-up and alignment with outreach best practices.
  • Build a culture of accountability and collaboration, ensuring consistency in outreach efforts and engagement strategies.
  • Actively participate in recruiting and hiring to strengthen the CES team.
  • Monitor team performance using dashboards and key metrics, ensuring outreach and enrollment targets are met.
  • Identify trends, gaps, and areas for improvement, implementing data-driven strategies to enhance team effectiveness.
  • Conduct call audits and outreach reviews to ensure quality, adherence to best practices, and compliance with healthcare regulations.
  • Maintain and refine Standard Operating Procedures (SOPs) to optimize efficiency and standardization across the team.
  • Serve as the primary escalation point for complex patient cases, troubleshooting workflow and engagement challenges.
  • Act as a liaison between CESs, health plan partners, clinic providers, and internal teams to improve coordination and communication.
  • Ensure alignment between outreach strategies and broader care team initiatives, adjusting processes as needed.

What You’ll Need 

  • At least 3 years of experience managing large individual contributor teams, ideally in a healthcare or community care setting 
  • 2+ years of experience with community engagement, patient navigation, or social work (preferred)
  • 2+ years of experience in inside sales, outbound sales, or call center environments with defined metrics and quotas (preferred)
  • Experience in a care team background, navigating multidisciplinary collaborative care models
  • Thrive working with multiple systems and processes
  • Strong communication and interpersonal skills
  • Extremely detailed oriented and enjoy multitasking
  • Proven track record of driving teams in hitting key metrics
  • Demonstrated ability to thrive in an agile environment
  • Dedicated to working within and improving the community you are part of
  • You are results driven with a proven track record of exceeding performance indicators
  • Bilingual (English/Spanish) with excellent communication skills with proficiency reading, writing, speaking, and listening in English and Spanish
  • You have strong technical skills and comfort with utilizing multiple technology platforms

Because We Value You: 

  • Competitive salary: $80,000 - 100,000 (depending on experience)
  • Performance-based bonus structure rewarding achievement of team enrollment and outreach targets
  • Equity compensation package
  • Flexible vacation policy – take the time you need to recharge
  • Comprehensive health, vision & dental insurance
  • 401k through Guideline
  • Work entirely from the comfort of your own home
  • Monthly $100 work from home expense stipend 
  • We provide the equipment needed for the role
  • Opportunity for rapid career progression with plenty of room for personal growth!

Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law. 

Pair Team participates in E-Verify to verify employment eligibility for new hires. 

Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use.

We do not conduct any TA business outside of our @pairteam.com emails. If you’re ever concerned about spam or fraudulent activity, please reach out to recruiting@pairteam.com.

Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!

Create a Job Alert

Interested in building your career at Pair Team? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Pair Team’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.