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Financial Operations Manager

1616 Camden Rd Charlotte, NC 28203

Company Description

Recognized by Forbes as one of the fastest-growing private companies in the United States, Palmetto believes that choosing to source clean energy from renewable resources like solar power should be a right, not a privilege. As such, we connect homeowners with renewable energy options such as solar power and energy storage systems. Through our marketplace business model, we empower solar sales professionals and solar installation companies with access to our proprietary design platform, financing, customer management system, logistics, and project management. Our #1 focus is a phenomenal experience for our customers and partners, evidenced in our industry-leading Net Promoter Score.

Our employees are our most valuable resource. Palmetto has a promote-from-within culture for talent development. We offer excellent benefits such as unlimited vacation/PTO, medical, dental, and vision coverage, parental leave, and retirement plans.

The Financial Operations Manager role interacts daily with Palmetto customers, partners, and financiers.  Responsibilities include owning aged accounts receivable, collections reporting, data analysis, and credit risk analysis for customers and partners. This person should have strong communication skills, financial and data analysis skills, and strong problem solving and critical thinking skills. The ability to identify and resolve gaps in the current process is paramount to success in the role!

 

If you’re organized, a great communicator, and analytically focused, this role is a great fit for you!

 

About You!

  • Passionate about problem solving, and you excel at finding solutions to unstructured issues while achieving success in a structured environment.
  • You love to innovate. Bureaucracy and red tape are simply opportunities to get creative and find solutions!
  • You can tackle the macro and micro and focus on individual issues with an eye on the overall financial health of your business!

 

Success Defined

  • Consistent aging AR queue management and oversight, leading to predictable cash collection 
  • Financial reporting to identify potential collections opportunities and risks
  • Setting clear goals for BPO resources regarding customer outreach
  • Meeting collections goal of 98%
  • Identify and implement process improvements
  • Lead audits of billing and collections subservicing vendor
  • Clear reporting on AR for distribution at all levels of management
  • Oversight of Palmetto Finance Billing and FinOps Team as it relates to aging receivables



Strategic/Tactical Responsibilities

  • Own the aged AR balance for Palmetto, ensuring that trailing AR is within approved levels. This may require intradepartmental collaboration with operations, design, and fulfillment teams. 
  • Develop reporting and monitoring process to ensure unpaid balances are flagged and move through the collections process
  • Oversee collections contractors and our third party collection agency, ensuring they are productive and performing to service level and volumetrics expectations at high levels of quality. Ensure team is up to date on training needs, including consumer collections regulations and best practices 
  • Manage the communication pathways with market managers, design/engineering team, documentation team, financiers, channel partners, and homeowners to proactively resolve outlier issues.  
  • Document and systematize credit and collections processes and procedures
  • Provide clear guidance to FinOps team and company leadership around AR balance, and proactively communicate any blocking items to timely payment, customer experience, or general platform risk.  
  • Analyze credit data and financial statements to determine the degree of risk involved in extending credit, including generating financial ratios to evaluate customers’ financial status.  Compare liquidity, profitability, and credit histories of establishments being evaluated with those of similar establishments in the same industries and geographic locations.  Prepare reports on research.
  • Develop processes to monitor ongoing credit risk for counterparties.

 

Required Background and Skills

  • Minimum 4 years of experience in a finance role, including supervisory experience.  Solar industry experience is required.
  • Financial reporting and analysis experience
  • Experience in data modeling and risk management either from a business administration, statistical, mathematical, scientific, or financial background 
  • BS/BA Degree
  • Enjoys working in a fast-paced rapidly changing environment  
  • Customer service mindset  
  • Problem solver  
  • Attention to detail  
  • Strong computer skills (G Suite)  
  • Ability to work independently as well as in a team  
  • Excellent communicator, both written and verbal  
  • Spanish speaker is a plus

Equal Employment Opportunity

Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.

 

For more about our Privacy Policy, visit: https://palmetto.com/privacy-policy

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