Back to jobs

Quality Program Manager, HVAC

1616 Camden Rd Charlotte, NC 28203

Company Description

Recognized by Forbes as one of the fastest-growing private companies in the United States, Palmetto believes that choosing to source clean energy from renewable resources like solar power should be a right, not a privilege. As such, we connect homeowners with renewable energy options such as solar power and energy storage systems. Through our marketplace business model, we empower solar sales professionals and solar installation companies with access to our proprietary design platform, financing, customer management system, logistics, and project management. Our #1 focus is a phenomenal experience for our customers and partners, evidenced in our industry-leading Net Promoter Score.

Our employees are our most valuable resource. Palmetto has a promote-from-within culture for talent development. We offer excellent benefits such as unlimited vacation/PTO, medical, dental, and vision coverage, parental leave, and retirement plans.

Location: This position is located fully onsite at our Charlotte, NC office

The Quality Program Manager is responsible for standardizing the deployment of high-quality, code-compliant residential HVAC installations by Certified Contractors and for the review of construction package submissions. This role requires balancing “process and training overload” with contractors while ensuring HVAC systems are built to deliver reliable performance for years. Additionally, the Program Manager will create internal training and reference materials to equip the Quality Control Technician team with the knowledge needed for their installation quality reviews. They will oversee and execute daily milestone review throughput, identifying trends and knowledge gaps to optimize processes and to ensure volume and SLA goals are achieved. Above all, the Quality Program Manager will uphold program goals of:

  • Simplicity: Clear and actionable requirements for contractors
  • Consistency: Standardized, reliable processes and reviews
  • Clarity: Transparent expectations and communication

Data: Focused on driving feedback through observable metrics

About You!

  • You are passionate about residential HVAC construction and best practices.
  • You like to build and are not intimidated to start from ground zero
  • You are motivated by sharing knowledge through structured SOPs and training.
  • You thrive in a fast-paced environment and adapt quickly to new challenges.
  • You are an excellent communicator, able to handle high-pressure technical conversations.
  • You excel at identifying issues and prioritizing solutions with high ROI/ROT.
  • You love partnering with contractors, training them to succeed, and advocating for solutions that drive their success.
  • You believe in servant leadership, going above and beyond to create a world-class HVAC quality program.

Location
This role is based in Charlotte, NC.

Strategic/Tactical Responsibilities

Program Development (70%)

  • Develop and maintain documentation and standards for contractor project approval requirements, adapting them as new partners and products are added.
  • Balance project rigor with system performance metrics and contractor feedback, refining standards based on data.
  • Establish performance benchmarks and feedback loops to reduce project rejections while maintaining system quality standards.
  • Provide feedback and insights to internal stakeholders and contractors, creating training materials to ensure compliance.
  • Collaborate with the product development team to streamline processes and reduce external friction.
  • Develop and deploy Standard Operating Procedures (SOPs) to guide consistent program execution.
  • Conduct onboarding calls with new contractors and support ongoing training and pipeline reviews.
  • Identify contractors needing additional support, develop tailored training solutions, and provide structured aid.
  • Maintain and expand the contractor knowledge base for program standards and best practices.

Pipeline Management (30%)

  • Oversee project review queues, ensuring timely approval and rejection processing.
  • Monitor queue volume, age, and functionality, providing guidance to the QC Team for improved efficiency.
  • Ensure a positive contractor experience with proactive feedback and resolution of project issues.
  • Manage communication platforms to ensure timely, optimized feedback to contractors.
  • Partner with account managers to conduct business reviews with key contractors.
  • Refine presentation materials to reflect the latest standards and guidance.
  • Track and report on job closeout and approval metrics, identifying trends and areas for improvement.
  • Collaborate with data analytics teams to refine reporting and provide executive summaries of KPIs.
  • Provide insights on milestone completion rates, speed, and common quality issues to contractors and stakeholders.
  • Partner with tech teams to identify and implement platform improvements to enhance program efficiency.

Success Defined

  • Scalable systems and process that facilitate the installation quality review of thousands of systems weekly
  • High contractor milestone approval rates for installation approvals.
  • Fast milestone approval speeds. (SLA)
  • A comprehensive and easily accessible contractor-facing knowledge base.

Qualifications

  • 7+ years of experience in a technical or construction-based HVAC role.
  • 3+ years of experience developing and operationalizing programs and SOPs.
  • Experience in data analytics and performance reporting.
  • Strong collaboration with tech enablement teams.
  • Exceptional oral and written communication skills with the ability to influence third parties.
  • Highly organized with a strong attention to detail.
  • Bachelor’s degree in Mechanical Engineering,HVAC Engineering, ENergy Systems Engineering, Building Services Engineering, or a related field.

Equal Employment Opportunity

Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.

 

For more about our Privacy Policy, visit: https://palmetto.com/privacy-policy

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Palmetto Clean Technology’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.