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Senior Conversation Designer

Hybrid

About Panasonic Well:  

Panasonic Well is a venture and business incubator from the Panasonic Group focused on pioneering new health and wellness solutions by connecting hardware, software and services through industry-leading, responsible AI. We are committed to building an ecosystem of technology that improves well-being for every generation.

Panasonic Well operates in the US as Panasonic Well LLC and in Japan as a division of Panasonic Holdings Corporation.

About The Role:

We’re building We’re looking for a Senior Conversation Designer to join our design team at Panasonic Well. In this role, you’ll help shape AI-driven experiences that are intelligent, empathetic, and engaging. You’ll be responsible for guiding LLM behaviors, refining system prompts, and developing frameworks that ensure high-quality, natural interactions.

As a key contributor to our AI-powered wellness experiences, you’ll create both structured and generative responses in our blended conversational architecture, to ensure consistency and effectiveness across the entire user experience. To build seamless, intuitive interactions, you’ll collaborate closely with Interaction Design, Product Management, Engineering, and Generative AI partners.

What You’ll Get To Do:

  • Create and refine structured and generated system messaging for our AI Coach, Umi, ensuring clarity, consistency, and effectiveness across user experiences.
  • Define and evolve AI-driven conversation design frameworks, guidelines, and examples, optimizing for coherence, naturalness, and user engagement.
  • Leverage your language and writing skills across conversation design, content strategy, and UX writing.
  • Collaborate cross-functionally with Interaction Design, Product Management, Engineering, and Generative AI teams to develop and iterate on AI-powered conversational experiences.
  • Ensure alignment between AI functionality, conversation design principles, and ethical practices.
  • Support rapid iteration on prototypes, leveraging user feedback and analytics to improve system responses and conversation designs.

What You’ll Bring:

  • 5+ years of experience in Conversation Design, with proficiency in conversation design for chat, voice, and hybrid AI-driven experiences.
  • Experience in prompt engineering for AI-driven conversation design.
  • Empathy for users, with a demonstrated ability to advocate for their needs and expectations.
  • Excellent collaboration skills for working effectively with cross-functional teams.
  • Exceptional verbal and written communication skills.
  • Strong critical thinking skills for problem-solving and balancing business goals, technical capabilities, and user requirements.
  • Solid understanding of the principles behind natural language processing (NLP) and Generative AI.
  • Experience analyzing logs and user interactions to refine conversational experiences.
  • Curiosity for continued learning about developments in conversational AI, NLP, and UX.

What We Offer:

At Panasonic Well, we believe the future of work is flexibility. Like many other leading Silicon Valley based businesses, we follow a hybrid workplace model post-pandemic. We believe this model is consistent with our goals of fostering a highly collaborative culture, promoting employee well-being, and developing a workplace that is engaging, equitable, and innovative.  

Local (Bay Area) employees are expected to come into the office on Mondays & Wednesdays and optional on the other days of the week. Fully remote (Work From Home) employment may be available for select positions.  

Grade level and salary ranges are determined primarily through the scope and complexity of the role along with a review of the applicant’s experience and skills, as well as alignment with geographic market data and equity with other team members.

Employee benefits include:

  • Competitive compensation 
  • Comprehensive benefits (Medical, Dental, Vision, HSA, FSA)
  • 401(k) with employer match 
  • Life & Short Term Disability Insurance
  • Supplemental Medical Coverage
  • Unlimited Vacation & Accrued Sick Leave 
  • 12 Company Holidays 
  • Paid Maternity & Parental Leave
  • Paid Caregiver Leave 
  • Employee Assistance Program
  • Pet Insurance
  • Casual Dress Code
  • Catered Lunch & Snacks 
  • Discounts on Panasonic products
  • Company Social Events

We are proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. All candidates must have valid authorization to work in the U.S. Thank you for your interest.

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