Senior Manager, Community Engagement Operations

About PanCAN

Pancreatic cancer doesn’t stop or slow down, and neither do we. At PanCAN, we accelerate critical progress for pancreatic cancer patients.  We take bold action by funding life-saving research, providing personalized patient services free of charge, and creating a community of supporters and volunteers who will stop at nothing to create a world in which all pancreatic cancer patients thrive.                           

PanCAN’s Precision Promise (SM) is one example of how we work to change the future for pancreatic cancer patients. Precision Promise is our groundbreaking clinical trial platform that is now enrolling patients at top institutions nationwide. Precision Promise is what the pancreatic cancer field and our patient community have been waiting for, hailed for its ability to transform the way clinical research is done for this disease.

 

THE OPPORTUNITY:  
The Senior Manager, Community Engagement Operations understands the critical role community building and volunteerism play in furthering our mission. This individual ensures our operations, trainings, and resources are meeting the needs of our volunteers and the staff who partner with them. They will focus on supporting and maintaining the infrastructure required to meet organizational goals to improve patient outcomes, raise $80M annually, and become the go-to organization for pancreatic cancer. The position is highly collaborative working with Community Engagement (CE) leadership, and Development, Marketing, Patient Services, Operations, HR, and Finance team members to provide our staff and ~55 volunteer affiliates across the country with best-in-class trainings, tools, and resources. Responsibilities include: preparing to implement the latest systems and technology while exploiting current systems; renovating existing operations and processes for maximum output; analyzing business and performance metrics to make suggestions for constant improvements; and ensuring staff and volunteers alike have easy access to the communications, trainings and resources needed to deliver timely and excellent service and programming to our community.

ESSENTIAL FUNCTIONS:

• Develop a deep understanding of organizational goals and community member needs to support a unified and thriving volunteer training and operations function.
• Ensure Community Engagement (CE) staff and volunteers have the operations, trainings and resources necessary to consistently meet volunteer satisfaction metrics, programmatic and fundraising objectives, and other key performance indicators.
• Review existing infrastructures and make recommendations that will improve performance, productivity, morale, and the overall staff, volunteer, and community member experience.
• Project manage and/or directly create and implement trainings, processes, tools and communications that support ongoing projects, programs and campaigns.
• Set up a system for regularly reviewing, analyzing, and sharing metrics, establishing a dashboard to raise awareness across the team.
• Document, manage and improve CE manuals, guidelines, FAQs, and procedures.
• Maintain a document management system, including overarching framework (document hierarchy), processes for creation, management, and sunsetting of policies and procedures.
• In conjunction with CE leadership, continuously improve and implement the national and local volunteer training strategy, including in-person and virtual events and activities.
• Develop and maintain improved processes and systems for volunteer training and communications including finding opportunities for automation, better storage, and easier access to tools and information.
• Support the development of and execute a multi-faceted training program for staff onboarding and training throughout the year. Key topics include volunteer recruitment, management and engagement, understanding how volunteer efforts correlate to organizational goals, and effectively training and coaching volunteers.
• Partner with other departments including Operations, Development, Scientific and Medical Affairs/Patient Services, Marketing/PR to develop tools, trainings, and resources for local implementation of national campaigns and to address staff, community member or workflow issues. Topics include but are not limited to PurpleStride and other fundraising/development objectives, November Awareness, Patient Services, Clinical Trials Awareness Month, and educational activities directed at elected officials, the public, healthcare professionals, and patients and families.
• Oversee and manage resource hub for volunteer tools, resources, and training (Volunteer Central).
• Support diversity, equity, inclusion and belonging strategies and best practices across the functions including recruiting and retaining a diverse and inclusive staff and volunteer network.
• Liaison within CE for website development and implementation as it relates to CE programs.
• Manage department operations including but not limited to monthly board/staff report, centralizing and managing department metrics, ensuring department’s accurate and timely use of Raisers Edge database, manage team budget and reporting, etc.
• Provide excellent communication and meeting facilitation to groups of all sizes and levels.
• Take on other responsibilities and tasks as needed.

 

MANAGEMENT RESPONSIBILITIES:
In accordance with applicable policies and Federal/State laws, may perform the following supervisory responsibilities: Interviewing, hiring, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.   

Manage staff as assigned. However, it would generally include:

• Community Engagement Support Team
  • Community Engagement Sr. Specialist (Outreach and Engagement)
  • Community Engagement Coordinator (PurpleStride)
  • Community Engagement Coordinator (Trainings and Resources)

QUALIFICATIONS AND REQUIREMENTS: 
The following are the minimum qualifications which an individual needs to successfully perform the duties and responsibilities of this position. 

• Bachelor's Degree (BA/BS) from a 4-year accredited university in a related field, or equivalent combination of education, training and practical experience that provides the required knowledge, skills, and abilities required.
• Years of experience may vary based on the position, duties, and responsibilities. Preferred years of experience are 3+ years in non-profit, and a progressively responsible role within a community-facing environment
• Strong background in operations, training and infrastructure including systems and technology.
• A positive, collaborative, solutions-oriented demeanor, and the ability to build and sustain strong relationships both face-to-face and remotely.
• Excellent organizational skills and ability to manage multiple projects simultaneously.
• Knowledge of people and project management, training, coaching, planning, budgeting, monitoring and evaluation processes.
• Demonstrated situational adaptability.
• Strong constituent and results orientation.
• Ability to facilitate and drive change.
• Ability to think strategically and develop innovative solutions.
• Ability to evaluate data, assess alternatives, and make recommendations for improvements.
• Team oriented and excellent interpersonal skills with diverse groups of individuals at all organizational levels.
• Excellent communication and presentation skills.
• Proficiency in Microsoft Office and Salesforce.

SALARY RANGE: ($68-80k) PanCAN is committed to providing fair and transparent employee pay.  Our compensation policy and practices integrate years of relative experience, skills, job duties, functions, responsibilities, education, certifications, expertise, PanCAN seniority, position/title, department, market conditions, and merit, and may also include geographic location. Our base salaries range from Entry level to Experienced and max at Expert level. The base pay range included herein is specific and germane to the job/position/opening as described within this announcement. 

The Offer:  To support the people fighting the world’s toughest cancer, we provide our staff with the resources, care, and sparkle to do and be their best in and out of the office. We offer competitive salaries, flexible work arrangements, exceptional time off, and health and welfare benefits creating an extraordinary workplace and culture that our team members highly recommend to friends and colleagues.

Expectations for All Employees:  Support the organization’s mission and goals by exhibiting the following core values:  Deliver Excellence, Service & Gratitude, Accountability, Team, and Sparkle Spirit!  Individuals assigned to this position must be able to work in a fast-paced, deadline-driven environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek management assistance as appropriate.

General Information: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all required duties, responsibilities, and skills.

The Pancreatic Cancer Action Network is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.

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