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General Manager, New Venture

Remote

Papa is a new kind of care built on human connection. Across the country, health plans and employers look to Papa to provide vital social support by pairing older adults and families with Papa Pals, trained and vetted companions, who provide a helping hand and an open ear, resulting in less loneliness and better health. 

Founded in 2017 and headquartered in Miami, Papa is backed by Canaan, Tiger Global Management, Comcast Ventures, SoftBank Vision Fund 2, TCG, Initialized Capital, and Seven Seven Six, among other revered institutional and individual investors. We envision a world where no one has to go it alone. Learn more at Papa.com.

About the Role

We are excited to be launching a new standalone business that is closely aligned to Papa’s core business. We are looking for a dynamic, highly entrepreneurial leader to be the General Manager (GM) of this new venture. The business model has been successfully funded and vetted, so we are ready for someone to formally operationalize it and scale it up to a large business. The GM will own end-to-end strategy and operations, including marketplace development, process design, business development, product leadership, and team building. 

 

Key Responsibilities

  • Business Incubation: Take the business from zero to one and beyond. Roll up your sleeves and do whatever it takes to build and grow the business. 
  • Team Building and Cross-Functional Leadership: Hire and manage the business’s dedicated Marketing, Operations, and Product/Engineering teams. 
  • Marketplace development: Grow two sides of the marketplace, finding creative ways to acquire supply and demand while providing a meaningful experience.
  • Operations & Product Development: Build processes, technology, and workflows for scalability.
  • Financial Management: Own the P&L, ensuring sustainable growth and measurable impact.
  • Business Development: Be client facing with enterprise clients from time-to-time. 

 

Qualifications

  • 10+ years of professional experience in startup leadership, strategy consulting, business operations, product management, and/or the healthcare sector.
  • An entrepreneur at heart, who does not see barriers, only opportunities. Experience leading and scaling a new business, product, or service line.
  • Experience overseeing multiple cross-functional teams. Strong leadership and team management skills.
  • Experience with the payer/provider business model is preferred.
  • Experience with marketplace development is preferred.
  • A strategic operator balancing vision and execution.
  • Data-driven with a history of driving business growth.
  • A strong communicator and collaborator.
  • Passionate about improving healthcare access and outcomes.

 

Qualifications

 

Job Type

Full-time Exempt

 

Location

Remote

 

Papa Culture

Papa’s culture is people first. While we have an incredible team of hard-working Papa people, at the end of the day, our company is really about family and community – and we celebrate that among our employees. We encourage everyone to bring their whole authentic selves to work. To be transparent. To be non-hierarchical. And, above all, to be a really good person. 

 

We see ourselves as a place where every Papa employee feels they belong, a place where careers flourish, a place that brings back purpose and joy to work, a culture where visionaries/entrepreneurs are developed.

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