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Director of RevOps

Boston, MA

Paperless Parts provides the manufacturing industry with a SaaS platform that empowers the next generation of manufacturers to join the digital age. When manufacturers use our product, they free up valuable time for faster quoting and estimating, leading to increased profitability and reduced manual steps. From life-saving medical devices to critical components that unlock new depths of outer space, our customers produce parts that go into some of the world’s coolest and most impactful products. It is our mission to enable manufacturers with the technology they need to drive innovation forward.

We are a team of motivated and hardworking creators and doers. If you’re looking to have a direct impact on a Series B fast-scaling company that is revolutionizing an essential industry, read on and apply!

Responsible for adherence to all security and privacy requirements, rules and regulations and implement as required.

This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder.

About the Role: 

Paperless Parts is seeking a Director of Revenue Operations to join our team.  In this role you will help drive the overall direction and strategy for the company’s revenue team, by aligning sales, marketing, services, and customer experience processes to meet and exceed KPIs and support the overall effectiveness and productivity of our customer-facing teams. This position reports to our COO/CFO.  Responsibilities include planning, reporting, quota setting and management, go-to-market process optimization, sales program implementation and sales & CS team compensation design and administration. The RevOps leader must foster close working relationships across the organization to ensure the Go-To-Market and CS teams’ efficient operation and success. This position is based in our Boston office and requires on-site work, on a hybrid schedule.

What You’ll Do:

  • Analyze data related to sales, marketing, and customer success to gain insights into customer behavior, revenue trends, and operational efficiency.
  • Streamline and optimize the end-to-end revenue generation processes, from lead generation and sales operations to customer retention and upselling. 
  • Facilitate collaboration and alignment between sales and marketing teams, ensuring that marketing efforts generate qualified leads that align with sales goals and priorities.
  • Design, implement and manage sales forecasting, planning, and budgeting processes.
  • Establish high levels of quality, accuracy, and process consistency in planning, forecasting, and budgeting approaches used by the Sales, Marketing, and Services organizations. Ensure planning, forecasting and budgeting efforts are appropriately integrated with other planning processes employed within the company.
  • Provide the sales team with necessary resources and tools to improve their effectiveness.
  • Establish and track KPIs for all revenue-related functions.
  • Partner with go-to-market leadership to identify opportunities for sales & marketing process improvements. Foster an organization of continuous process improvement.
  • Oversee sales compensation plan administration. Establish variable compensation program rules, policies, and procedures. Ensure sufficient resources are assigned to adequately administer sales compensation programs. Work closely with Accounting, Finance, and Human Resources to establish rules, policies, and procedures associated with variable compensation.

Knowledge, skills, and abilities: 

  • 10+ years’ experience in business, operational leadership roles in a global SaaS Sales environment
  • Experience implementing scalable and repeatable processes at a high-growth Series A to Series D startup, preferred
  • Competency in Salesforce, Outreach, Gong, ZoomInfo, and LinkedIn Navigator
  • Dedicated people manager with demonstrated leadership in building diverse, cross functional and high performing teams while delivering results
  • Strong executive presence with the ability to influence without authority
  • Experience in crafting strategic vision, making data-driven business decisions, including identifying gaps or business needs, and innovating and scaling solutions
  • Proven track record of success with a history of establishing customer retention and expansion sales goals
  • Extensive experience engaging at an executive level internally with cross-functional groups
  • Demonstrated passion for operations, data intelligence, enablement and thorough understanding of cross-functional alignment in a global environment
  • Exceptional written/verbal communication and presentation skills
  • Proven ability to thrive in a fluid, fast-paced and ever changing environment.
  • Unquestionable ethics, integrity and business judgment; you share our values, and work in accordance with those values.
  • Last, but not least:  GRIT – a scrappy, Can-Do, problem-solving mindset that will enable you to help the Team succeed

Paperless Parts Life

Culture: At Paperless Parts, we value intentionality, persistence and relationships. We live and breathe these values every day. As a fast-growing company, we’re continually improving what we’ve built while still building from the ground up. 

Boston Office: Our office is full of energy; people regularly collaborate to solve complex problems. We recognize that people work well in different environments and have intentionally designed our office to provide collaborative spaces and quiet focus areas. Our height-adjustable desks are set up with additional monitors, and employees are provided with the latest Apple technology to support productivity. Because we value the safety of our team, all employees and guests must be fully vaccinated to enter our office.

Our headquarters is located in downtown Boston, MA and easily accessible to most transit routes (Red/Blue/Orange/Green Line/South Station/North Station).

Encinitas Office: Our California office is our newest office which seats our West Coast sales team. The office has an open floor plan with several conference rooms to encourage collaboration with your colleagues in California and TV's to connect with those sitting in Boston or remotely. The office is walking distance from Downtown Encinitas, the Coaster train stop, and tons of activities on the 101.

Benefits: We value you and your family. With this in mind, full-time employees are provided:

  • 100% coverage of health, dental, and vision for you and your dependent

  • Competitive compensation philosophy

  • Unlimited PTO

  • 13+ paid holidays

  • Company-sponsored wellness stipend/free gym membership

  • Pre-tax Commuter and FSA/Dependent Care FSA

  • 401(k) plan

  • Employee recognition program

Paperless Parts is committed to cultivating an equitable, inclusive, and supportive environment for all employees. We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers. Paperless Parts is an Equal Opportunity & Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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