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IT Help Desk Analyst

Boston, MA

Paperless Parts is a SaaS startup helping manufacturers quote faster and win more work. From rockets to medical devices, we power the parts that move the world forward.
 
This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder.

Position Summary: We are seeking a technically proficient and customer-focused IT Help Desk Analyst to join our team. This individual will serve as the primary point of contact for technical support for all employees across our hybrid work environment including those in our Boston HQ, California office, and remote locations. This role is an excellent opportunity for an early-career IT professional to develop hands-on expertise with a broad range of enterprise systems and technologies.

What You Will Do:

  • Provide Frontline Support: Triage and resolve Tier 1 and Tier 2 technical issues related to hardware (macOS laptops), software (Google Workspace, Slack), and network connectivity.
  • Onboard & Offboard Team Members: Manage the entire employee equipment lifecycle, from configuring new-hire setups to managing IT inventory and assets.
  • Administer Core Systems: Oversee user access and account management for our key business applications, ensuring security and efficiency.
  • Enhance Our Operations: Help build our knowledge base by creating clear documentation and identifying opportunities to streamline IT processes.
  • Support a Hybrid Office: Ensure our office technology, including AV equipment and conference room systems, operates seamlessly.

What You Bring to the Table:

  • Experience: 1 to 2 years in an IT support or help desk capacity.
  • Technical Skills: Strong command of macOS is essential. Experience with Windows and familiarity with tools like Zoom and Google Workspace are required.
  • Communication: The ability to translate complex technical issues into simple, understandable terms for any audience.
  • Problem-Solving Mindset: A natural curiosity and a drive to find the root cause of an issue, using all available resources to find a solution.
  • Growth Potential: An eagerness to learn is critical. Exposure to platforms like Okta, Jamf, AWS, CrowdStrike, or Proofpoint is a significant advantage.

Salary range: $64,000-$87,000

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, performance, sales or revenue-based metrics, and business or organizational needs.

Paperless Parts Life

Culture: At Paperless Parts, we value intentionality, persistence and relationships. We live and breathe these values every day. As a fast-growing company, we’re continually improving what we’ve built while still building from the ground up. 

Boston Office: Our office is full of energy; people regularly collaborate to solve complex problems. We recognize that people work well in different environments and have intentionally designed our office to provide collaborative spaces and quiet focus areas. Our height-adjustable desks are set up with additional monitors, and employees are provided with the latest Apple technology to support productivity. 

Our headquarters is located in downtown Boston, MA and easily accessible to most transit routes (Red/Blue/Orange/Green Line/South Station/North Station).

Encinitas Office: Our California office is our newest office which seats our West Coast sales team. The office has an open floor plan with several conference rooms to encourage collaboration with your colleagues in California and TV's to connect with those sitting in Boston or remotely. The office is walking distance from Downtown Encinitas, the Coaster train stop, and tons of activities on the 101.

Benefits: We value you and your family. With this in mind, full-time employees are provided:

  • 100% coverage of health, dental, and vision for you and your dependent

  • Competitive compensation philosophy

  • Unlimited PTO

  • 13+ paid holidays

  • Company-sponsored wellness stipend

  • Pre-tax Commuter and FSA/Dependent Care FSA

  • 401(k) plan

  • Employee recognition program

Responsible for adherence to all security and privacy requirements, rules and regulations and implement as required.

Paperless Parts is committed to cultivating an equitable, inclusive, and supportive environment for all employees. We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers. Paperless Parts is an Equal Opportunity & Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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