Senior Product Designer, Creative Tools

New York, NY

Paperless Post is seeking a product designer to help solve our most complex user experience and design issues. You will partner with our Principal Product Designer to create impactful experiences for our users from concept to execution. You will also work closely with other designers, product managers, engineers, data specialists, and customer operations to find the best solutions for our users and our business and iteratively refine those solutions based on performance and insights. 

You will contribute design solutions for mobile and desktop, across the full user funnel from browse to event design, all the way through to event management.

This role is hybrid, working twice a week in our NYC office, so we are looking for a local candidate.

A little about us

With our unique and beautiful designs, Paperless Post helps connect friends and family for some of their most important life moments. We have a dedicated and growing user base (175 million and counting!) that knows and loves our product. Because we aren't supported by ad revenue, we get to spend our days focused on creating and improving the ideal version of our platform, product, content, and partnerships for our users.

Our Product Designers are generalists but each of us has our own strengths that we bring to the table to help each other to become better designers. We are a close-knit team where we share our work twice a week (one for current projects, one for working on Paperless Post’s design system). 

What you’ll do here

  • Make complicated concepts and tasks easy for a user through your product solutions, design improvements, and UX and UI optimizations.
  • Produce high-quality design solutions aimed at achieving measurable impacts on target KPIs — from concept to execution using diagrams, wires, animations, specs, user research, and any tools to help communicate and/or evolve your ideas.
  • Develop multiple design solutions thoughtfully scoped to match the project's level of investment, demonstrating discernment in knowing when to dive deeper and when to pivot to alternative approaches.
  • Collaborate with Product Management and Engineering to define product requirements that align with user needs, business goals, and technical feasibility.
  • Proactively identify opportunities for improvement that align with company objectives and quarterly goals by analyzing user behavior, feedback, performance data and technical constraints.
  • Proactively gather, analyze, and synthesize insights from diverse sources—including user tests, NPS insights, Custops reports, site analytics, competitive research, surveys, internal feedback and performance data —to inform and enhance your designs.
  • Take ownership of the performance of your designs, iterating and optimizing features by integrating insights and feedback from your team, stakeholders, user research, and post-release data to continually enhance the user experience and product outcomes.
  • Present your design solutions, in some cases prototypes or basic markup, to your teammates, manager, and stakeholders and walk your audience through your decisions and how you arrived at them with an understanding of the user goals, business goals, and feasibility.
  • Become proficient in our end to end user funnel with a deep expertise in the Creation-Editor experience, gaining a comprehensive understanding of its features, functionality, and edge cases.
  • Stay informed about emerging design trends, usability standards, and the latest native UX/UI patterns for both Android and iOS, ensuring alignment with evolving user expectations.
  • Regularly review and analyze competitors and adjacent industries to maintain a competitive edge in the market.
  • Participate in internal talks, hack days, and learning sessions to share knowledge and drive innovation.
  • Lead efforts to maintain and enhance the design system and UI components within Figma.

What you bring to the table

  • 8-15 years experience designing web software/applications, preferably consumer-facing, with a passion for building things that are both beautiful and functional.
  • Expertise in user flows, interaction and visual design with experience shipping and designing for multiple platforms; bonus skills include CSS/JS/HTML, motion design, and prototyping skills.
  • Demonstrated ability to be self-directed, resourceful and accountable, leveraging strong critical thinking and sound judgment to make effective decisions and drive progress with minimal oversight.
  • A strong understanding of systems design, usability and user experience principles.
  • A basic understanding of the engineering complexity required to build product solutions.
  • A mindset of humility and a willingness to learn, valuing collaboration, the perspective of others, and deep empathy for our users
  • Expert knowledge of building reusable components with design tokens in Figma.
  • Excellent communication and collaboration skills with an ability to influence peers and stakeholders.

Company-wide, we enjoy an amazing ecosystem of an even gender split and a balance of engineers and designers. Because Paperless Post isn't supported by ad revenue, we can focus our efforts on creating and improving on the ideal version of our platform, product, content, and partnerships for our users. 

We are proud that Paperless Post has helped over 175 million people globally connect in the real world since our inception. Paperless Post exists to help all people celebrate all the moments that matter to them. We believe that having a team reflective of the diverse world around us empowers us to create a product that serves everyone. Women, people of color, trans/genderqueer individuals, individuals with disabilities, and veterans are especially encouraged to apply.

The compensation range for this role is $140,000 - 180,000 USD. 

At Paperless Post, compensation is based on a number of factors, including geographic location, job-related skills, years of experience, and internal team banding. All full-time offer packages come with a base salary, equity component, and options for fully paid medical, dental, and vision benefits. The range posted here is based on the NYC market and may vary based on candidate location.

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