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Implementation Associate

U.S. Remote

In the U.S. alone, over 30 million patients per year are prescribed care via paper and fax. The ordering process is long, complicated, and yields an 83% error rate. Discharges are delayed, patients are stuck in care facilities, and often readmitted shortly thereafter if they do not receive the life-saving products they need.

The world is transitioning to digital ordering. At Parachute Health, we’re leading the charge with a platform that is 10 times faster than the status quo. We connect with major hospitals, payors, and suppliers of life-saving products. Our vision of a "delightfully simple" digital ordering experience for clinicians pushes us forward to transforming the world of post-acute care. 

Founded in New York City, Parachute Health is the leading post-acute software platform with a network of over 3,000 supplier locations and 370,000 clinicians across 60,000 healthcare facilities across all 50 states. We help millions of patients each year access medical equipment, supplies and services they need quickly and reliably.

What You’ll Do

Implementation Task Execution

  • Support the onboarding of suppliers of medical equipment and supplies to the Parachute Platform. Complete critical implementation tasks such as catalog setups, system configurations, and integrations to enable seamless adoption. Partner with Implementation Managers (IM) to drive rapid growth of Digital Ordering across the marketplace.

End-to-End Supplier Support

  • Provide ongoing support to suppliers after they go live, working closely with Implementation Managers and Account Managers to resolve issues, optimize system performance, and address supplier needs to ensure sustained success on the platform.

End User Training & Enablement

  • Lead tailored demos and training sessions for suppliers, equipping end-users with the knowledge and resources to maximize platform functionality. Ensure users have the support they need to confidently use the platform post-implementation.

Process Improvement & Feedback

  • Proactively identify and share feedback on process improvements that can streamline the onboarding and transformation journey. Collaborate with the implementation team to enhance overall efficiency and effectiveness.
  • Support internal teams through documentation of our tools, workflows, and integrations.

Technical Integrations & Interoperability

  • Develop expertise in Parachute Platform interoperability with systems like Brightree. Support integration tasks to help supplier partners embed seamlessly within our platform, improving workflow connectivity and functionality.

Requirements

    • Experience and Skills
      • Entry-level with technical experience or 1-3 years in a technical, customer-facing role preferred
      • Proficiency in using standard office software, email and collaboration tools
      • Experience using Excel (advanced), Tableau, HubSpot, and JIRA
      • Strong verbal and written communication skills, with experience interfacing with external clients to provide support, gather requirements, and deliver project updates.
    • Task and Time Management
      • Demonstrated ability to manage and prioritize multiple implementation tasks (e.g., catalog setups, system configurations, integrations) to ensure timely project delivery.
      • Proficient in task management tools and techniques to monitor progress, meet deadlines, and communicate timelines effectively with team members and clients.
    • Attention to Detail
      • High attention to detail, with the ability to ensure accuracy across various implementation tasks while understanding the broader project context.
      • Quick learner with a strong capacity to recognize both minor details and the larger implications for successful onboarding and platform adoption.
    • Adaptability and Problem-Solving
      • Ability to quickly grasp new technical concepts and troubleshoot issues as they arise during implementation.
      • Proactive and resourceful in identifying and addressing challenges to maintain smooth and efficient implementations.

Benefits

  • Medical, Dental, and Vision insurance
  • 401(k) Retirement Plan
  • Annual Company Wide Bonus
  • Flexible Vacation Policy
  • Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)
  • Monthly Internet Stipend
  • Annual Home Office Reimbursement
  • Annual stipend for education and development

 

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We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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