Back to jobs
New

Fulfillment Operations Specialist

Allentown, PA

The Fulfillment Operations Specialist is responsible for overseeing and supporting the execution of the fulfillment process for various sales channels, including our B2B partners. This role ensures accurate, efficient and timely fulfillment of all orders from receipt to delivery, while meeting customer requirements. The position also involves managing chargebacks, resolving EDI orders, collaborating with IT, and working closely with warehouse and transportation teams to ensure seamless operations. 

Reports to: Senior Manager of Distribution and Customer Experience 

Location: Remote (Eastern Pennsylvania)

This role supports our Allentown Distribution Center and requires regular onsite partnership with warehouse operations, carriers, and logistics partners. Travel to the Allentown DC is expected up to 60% of the time.

What You’ll Do

  • Lead execution of B2B customer orders to ensure on-time and in-full deliveries from inventory receipt through delivery to customer distribution centers 
  • Review and correct EDI errors for Partnership shipments and provide support for the set up and maintenance of EDI integrations with retailers, ensuring the accuracy of data transmission.
  • Track and research chargebacks assessed by Partnerships customers either disputing them or identifying and correcting gaps in process that led to the chargebacks.
  • Own order exception management, including delivery failures, short ships, and cancellations across omnichannels.
  • Manage transportation execution (routing, load building..)  for key wholesale and partnership accounts (e.g., Target, Nordstrom) in collaboration with those customers 
  • Track and submit lost package claims and support carrier issue resolution
  • Partner with warehouse teams to resolve transmission, ASN, New Product setup, shipping method issues and support onsite continuous improvement projects. 
  • Regularly review and resolve issues with open orders, ensuring successful transmission to 3PLs to ensure performance meets OTIF Service Level Agreement from Warehouse.
  • Support LTL/TL quoting and coordination for bulk and wholesale shipments
  • Maintain B2B order status trackers and reporting to support operational visibility with Sales and Customer Retail teams 
  • Travel to our Allentown, PA distribution center is required up to 60% of the time

Who You Are

  • Strong experience in order fulfillment, logistics, or supply chain roles
  • Strong analytical and problem solving skills to address fulfillment challenges and chargebacks
  • Detail-oriented with strong execution and follow-through
  • Comfortable managing high order volumes and exceptions
  • Proven ability to work cross-functionally with both internal and external partners. 
  • Ability to work under pressure and dealing with conflict 
  • Knowledge of B2B, wholesale, and e-commerce platforms (Partners Online, Amazon 3P...etc)
  • Experience in wholesale, or logistics operations preferred

Perks & Benefits 

  • Remote with 60% travel to our distribution center 
  • Take care of you (and your people)
    • Comprehensive medical, dental, vision, and disability coverage
    • One Medical (full health) , Kindbody (fertility health), and Talkspace (mental health) memberships for modern, easy access to care
    • Up to 10 weeks of paid parental leave for growing families
  • Time to truly unplug
    • Open & flexible PTO - take the time you need, when you need it
  • Support beyond your paycheck
    • 401(k) through Empower
    • Monthly work-from-home stipend
    • Monthly cell phone reimbursement
  • Employee Discount 
    • Free bedding for a great night’s sleep, an incredible employee discount, and $300 in free product every year 

Parachute takes a market-based approach to pay, and pay may vary depending on your location. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. The estimated pay range for this role is $30 - $36 / hour. 

About Us

Our belief is that when we take care of our home, it takes care of us. Home is an extension of the self. It offers a sense of belonging and welcomes all with ease and warmth. It's where we recharge, wash off the day and rest up for tomorrow. Home is the most comforting word there is. That’s why they say there’s no place like it. The unmistakable feeling of home is what inspired us to create Parachute. To responsibly make essential, lasting items that transform a house into so much more.

Parachute was certified as a great place to work! Check us out here

Our Commitment to You

We believe in the power of a diverse workplace. Which is why we are committed to actively recruiting and hiring people of all races, religions, colors, national origins, genders, gender identities or expressions, sexual orientations, ages, marital statuses, veteran statuses and disability statuses. As an equal opportunity employer, we celebrate diversity and foster an inclusive environment by committing to diverse hiring practices, encouraging education and communication and building a DE&I enrichment and training program.

Ensure your Parachute Home job offer is legitimate and doesn't fall victim to fraud. Parachute never seeks payment from job applicants. Parachute recruiters will only reach out to applicants from an @parachutehome.com email address. For added security, where possible, apply through our company website at www.parachutehome.com/careers.

Create a Job Alert

Interested in building your career at Parachute Home? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...
Select...
How did you hear about this role? *
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Parachute Home’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.