Community Manager

Winner of the 2024 Employee Engagement SwiftBunny Award! This exciting recognition reflects our dedication to fostering a workplace where collaboration thrives, ideas are welcomed, and every team member feels respected and appreciated.

We don't just manage properties—we create exceptional experiences. We’re on a mission to find a dynamic, results-driven Community Manager to join our team at Knottingham Apartments. If you’re passionate about delivering excellence, optimizing operations, and fostering resident satisfaction, this role is for you. 

Qualified candidates will demonstrate an aptitude for relationship sales, and possess a strong customer service ethic, exemplary communication skills, and a love for hard work hard in a fun environment!

Paragon offers an outstanding benefits package

• Comprehensive medical, dental and optical insurance with a minimal waiting period for enrollment
• Company paid life and disability insurance
• Guaranteed Full-Time 40 hour per week schedule
• Paid time off, 9 paid holidays and paid volunteer hours
• 401(k) program with an employer contribution
• Quarterly bonuses based on overall property performance goals
• Training program with opportunities for advancementwith 
• Employee Recognition Program
• Rent Discount

Your role as part of our Paragon family

• Responsible for day-to-day oversight of a property in  Promote a positive work atmosphere through effective and “present” leadership.
• Communicate job expectations by setting goals, mentoring, and evaluating job performance. May require written or verbal coaching and counseling when
  disciplining employees, enforcing company policies, procedures, standards, and safety guidelines.
• Maintain employee work schedules, time off, audit and approve payroll.
• Attend meetings, training and refresher classes as necessary to effectively mentor, train, and enforce business procedures.
• Conduct staff meetings and communicate company information/policies/processesto staff
• Process vendor invoices timely.
• Annual budget preparation
• Prepares (by appropriate deadlines) all applicable financial and performance reports
• Ensures top-level customer (both internal and external) satisfaction through continuous professional and positive conversations.
• Participates in all aspects of the apartment leasing process, including touring apartments, recording traffic, performing follow-up, and assisting with application processing. 
• Performs "quality control" final inspection of all market ready units prior to move-in.
• Ensure the community is rented to optimal capacity and budget expectations.
• Monitor and manage rental rates to maximize income.
• Routinely inspect physical condition of entire community, including common areas, models, and vacant units.
• Addresses all standards and liability issues immediately.
• Oversees the market ready process.
• Monitors maintenance service requests and works closely with Maintenance Supervisor (or designated maintenance representative) to prioritize and complete service requests within company expectations.
• Assist with performing move out inspections of vacant units. Ensure properdocumentation is completed.
• Ensure inspections and preventative maintenance are completed. 
  

Position Requirements

• 1+ years of on-site Leasing Manager or Assistant Manager experience or at least 2+ years of supervisory experience with customer service orientation
• High school diploma or equivalent, college-level education (strongly preferred)
• Industry designations (preferred)
• Excellent written and verbal communication skills, interpersonal, leadership, coaching and conflict resolution skills
• Exceptional customer service skills
• Strong attention to detail
• Possesses superior sales ability
• Computer proficiency, including MS Office: Word, Excel, and Outlook
• Basic math skills
• Professional appearance and demeanor
• Ability to handle multiple tasks in a fast paced environment and adapt to changing assignments and priorities
• Reliable and dependable attendance at the work site
• YARDI experience (preferred)
• Superior knowledgeable of Fair Housing guidelines, state/local/federal laws, and safety compliance.
• We require a pre-employment background check, drug screening and physical before employment begins.

OUR MISSION

Create an unparalleled living experience for our residents while enriching the lives of all members of our Paragon family*

*Definition of Paragon Family:

A group of indviduals, not related by birth, but bonded together by common beliefs, values, and goals that support our brand. These indivuals are made up of our residents, employees, vendors, and our owners. Together we stand by our name - to model excellence in all things.

OUR VISION

Be the place everyone loves to call home

OUR VALUES

• People First Always
• Deliver with Integrity
• Aspire to Inspire
• Customer Service with Care

Paragon Properties is an Equal Opportunity Employer. We will consider applicants for this position without regard to any category protected by applicable federal, state or local law, including but not limited to: race, color, religion, sex, national origin, age, physical or mental disability, genetic information, veteran status or uniformed servicemember status. If hired, I understand my employment is at-will as permitted under applicable state law. I understand this means that either the company or I may terminate the employment relationship at any time, for any reason, with or without notice or cause.