Everyone is welcome here. Each of us is unique, and that’s what makes us amazing. We believe in inclusiveness and celebrating each person’s individuality, because there’s power in bringing people with different points of view and life experiences together. That’s why we provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
So, bring yourself and your best ideas; when we feel safe and comfortable being ourselves, there’s no limit to what we can achieve.

IN A NUTSHELL…

The Retail Operations & Training Manager is a key leader supporting the performance, consistency, and capability of our Massachusetts and Texas retail stores. This role acts as the bridge between our Market teams and our centralized Operations, Systems, and Business Partners. 
 
The manager partners with Retail Operational Partners and Human Resources stakeholders to build, coordinate, and deliver market-specific, needs-based operational programs and training. Success in this role can be measured by whether our teams have the skills, clarity, tools, and support needed to do their jobs exceptionally — and whether our stores operate with consistency, compliance, and efficiency. 
 
This role owns the rollout and adoption of operational systems, workflows, new feature launches, and process improvements, ensuring changes are well-communicated, well-trained, and successfully implemented in stores.    

Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in three markets; Florida (Surterra Wellness), Massachusetts (NETA) and Texas (Surterra Wellness). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you. We work hard, lean on each other, and are passionate about a pretty ambitious vision … pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit www.liveparallel.com.

WHAT YOU WILL BE DOING

Operational Leadership & Program Execution 

Serve as the primary liaison between the Massachusetts & Texas market and centralized Retail Operations, Systems, and cross-functional support teams. 

• Coordinate and manage the rollout of new systems, tools, and programs, including testing, training, troubleshooting, communication, and adoption tracking. 
• Lead communication and execution plans for new feature launches, policy updates, and operational standards. 
• Collect, prioritize, and communicate market feedback and feature requests that enhance customer experience, team efficiency, and operational consistency. 
• Conduct store operational assessments and develop corrective action plans with Store and District leaders. 
• Maintain, update, and communicate SOPs, job aids, retail playbooks, and workflows to ensure standardization and clarity across stores. 

Training & Capability Development

Own the training strategy for Massachusetts & Texas retail, emphasizing onboarding, retail fundamentals, customer experience, leadership development, and process proficiency. 

• Build and deliver training in multiple formats (in-store, virtual, self-paced, job aids, micro-learning). 
• Support Store and SR Leaders in coaching, performance reinforcement, and consistent use of operational tools. 
• Manage training resources and reporting in the Learning Management System (LMS) and measure behavior change and adoption. 
• Evaluate training and operational outcomes and adjust programming based on insights and impact. 

 Cross-Functional Influence & Communication 

Partner with HR, Compliance, Product, Customer Experience, and Market Leadership to ensure initiatives support business priorities.

• Translate operational needs and store feedback into market-informed, people-centered solutions. 
• Promote a culture of consistency, accountability, team development, and operational excellence. 

EXPERIENCE AND SKILLS YOU’LL BRING

Required

• 5+ years in multi-unit retail operations, retail enablement, or retail training leadership. 

• Degree in Business, Operations Management, or related field 
• Age 21 or over
• High School Diploma
• Valid Government-Issued Photo ID

• Demonstrated experience leading store-level change adoption or system/process rollouts. 
• Strong presentation, facilitation, and coaching skills. 
• Ability to extract insights from operational data and convert them into action. 
• Highly organized project coordination and follow-through. 

• Ability to work with excel data, data capture, and data analysis  
• Proven work experience as Operations Manager or similar role  
• Knowledge of organizational policies and operations management  
• Technical writing skills  
• Familiarity with business and financial principles  
• Excellent communication skills  
• Leadership ability  
• Outstanding organizational skills  
• Ability to travel up to 75% of time  

PHYSICAL REQUIREMENTS

• Ability to stand for prolonged periods of time, and perform weighing, counting, calculating, and computer processing operations.  
• Ability to perform repetitive movements & tasks. 

YOU WILL BE SUCCESSFUL IF YOU…

•  You can influence without authority and build trust quickly. 
•  Know how to translate strategy into practical field execution. 
•  Are energized by improving systems and enabling others to excel. 
•  Are resilient, adaptable, collaborative, and resourceful. 
•  Are equally comfortable in a store, a training room, or a business review. 

WHAT YOU GET

• Employee discount
• Consistent, reliable benefits; Full medical/vision/dental, 401k with possibility of a company match, access to company-sponsored well-being programs
• Balance and flexibility; paid time off, paid parental leave, flexible work arrangements
• Tuition Reimbursement Programs
• Pet Insurance

PARALLEL IS UNITED BY OUR VISION, Mission, & Values

Our Vision – why we exist – is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.

Our Mission – how we will do this – is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.

Our Values – Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility

We are an Equal Opportunity Employer. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.

Disclaimer

Parallel reserves the right to change or assign other duties to this job description. Your employment with Parallel is a voluntary one and is subject to termination by you or Parallel at will, with or without cause, and with or without notice, at any time.  Nothing in this document shall be interpreted to be in conflict with or to eliminate or modify in any way the employment-at-will status of Parallel associates.