Head of K12 Clinical Services

Job Details

Role Type: Full-Time  

Location: Fully Remote (You can be based anywhere in the United States!)

Reports To: COO (dotted line to the Chief Clinical Officer for clinical decisions) 

Salary: $125k-$145k annually

About This Role

Are you ready to make a difference? Parallel is seeking a Head  of K-12 Clinical Services to join our team! In this role, you’ll play a key role in shaping the experience of our providers as we grow and ensure we maintain high quality services to schools and students in all of our service lines..

This is a great opportunity for someone who wants to:

• Make an impact
• Help transform an educational system that often does not meet the needs of all students
• Join a mission-driven company
• Be part of a flexible, supportive, and collaborative culture
• Work somewhere with unparalleled opportunities for growth
• Join a female-led and DEI-focused organization
• Work somewhere that is team-oriented and where people are equipped to succeed
• Join a fast-growing startup on the ground floor that’s committed to improving access to services and student outcomes!  

What You’ll Do

• Design and improve upon Parallel’s provider processes and procedures for school-based service provision, for example:  
• Standardize systems and processes for clinical managers overseeing school-based providers 
• Develop and improving guidance and policies around provider time billing and indirect time 
• Develop and oversee school providers’ partnerships with schools/districts
• Manage provider performance and clinical outcomes
• Work with Chief Clinical Officer to strengthen our quality assurance systems and processes for school based providers 
• Manage Parallel’s team of clinical managers, who oversee our school-based providers
• Act as primary point of contact for clinical support and questions (escalating to Chief Clinical Officer as needed)   
• Establish benchmarks of excellence for team performance and managing to those expectations
• Work with Chief Clinical Officer on new provider training, protocols, and support materials for school based providers
• Work with operations team to ensure we meet state regulations and compliance  
• Collaborate cross-functionally with other departments to ensure effective implementation of Parallel’s mission and vision
• Clinical oversight of accounts in partnership with customer success management team
• Assist the Clinical Recruiting team in ensuring we hire high-quality providers
• Provide subject matter expertise and sales call support to the Revenue team
• Support new provider training and onboarding with our provider education & support team  
• Foster sense of community within our provider network 
• Host and lead monthly provider meetings 
• Design events and programs to foster community and engagement  
• Work with the Chief Clinical Officer and Chief Operations Officer to continuously improve our service offerings as well as launch new service offerings for schools  

What You’ll Need 

• Licensed School Psychologist, SLP, or School Social Worker with at least 5 years of experience delivering services in a school setting
• Experience and demonstrated excellence in clinical supervision/oversight and/or teaching/training 
• Prior experience managing a team of providers (ideally a large team of 50+)
• Familiarity with tele-assessment processes and procedures

• Excellent communication skills 
• Prior experience in program management and administration
• Experience practicing as a provider with Parallel and familiarity with our processes is a big plus!

👋 About Us

Parallel is the first tech-forward provider of care for learning and thinking differences across the United States. We believe learning differences are parallel ways of thinking that should be celebrated! Our mission is to provide students with the resources and encouragement to succeed in the classroom and beyond. To us, this means helping them build confidence in their unique strengths and create strategies to work around their challenges. 

Parallel simplifies the process of getting support for learning differences by consolidating providers and resources on a single platform. We connect students with qualified professionals while significantly reducing waiting times, costs, and confusion. We provide a variety of services, including: 

• Psychological Assessment & Therapy
• Counseling
• Speech-Language Therapy
• Special Education
• And more!

Want to know what it's like working here? Check out our Glassdoor reviews!

Our commitment to diversity, equity, and inclusion

At Parallel, we believe in celebrating differences. This belief extends from schools into our workplace and through the ways we work together toward our mission. We are committed to fostering a diverse, accessible environment that represents many different cultures, backgrounds, viewpoints, and abilities by championing diversity, equity and inclusion.

This is why we are committed to having and fostering a diverse workforce, including those from historically marginalized groups, and are committed to a work environment where employees’ strengths are championed, differences are celebrated, and no one is discriminated against based on age, race, ancestry, religion, sex, gender identity and expression, sexual orientation, pregnancy, marital status, physical or mental disability, military or veteran status, national origin, or any other characteristic.

We are a proud equal opportunity employer, and we are committed to building a diverse, equitable, and inclusive organization in order to build the foundation for different learners and thinkers to thrive.

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