Provider Onboarding and Training Associate

Job Details

Role Type: Full-Time

Location: Preference for Midwest or West Coast, but can be fully remote (based anywhere in the United States)

Reports to: Onboarding and Training Manager

About This Role

Are you ready to make a difference? Parallel is seeking a mission-driven Provider Onboarding and Training Associate to join our team! Our mission of delivering exceptional special education services to all students who need them rests on an amazing team of providers.  As a Provider Onboarding and Training Associate, you’ll partner with our Onboarding and Training team to deliver an exceptional experience for our provider network and support them in their work of delivering high-quality care to our clients.

This is a great opportunity for someone who wants to:

• Help improve access to care for students with learning differences
• Work somewhere mission-driven, and with unparalleled opportunities for growth
• Work somewhere flexible, supportive, and where you won’t be micromanaged
• Join a female-led and DEI-focused organization
• Work somewhere that is team-oriented, where people are equipped to succeed
  
  

What You’ll Do

• Provider Onboarding Facilitation:
• Host weekly provider orientation sessions for new hires
• Host weekly optional Q&A sessions for providers going through the onboarding process
• Partner with our Provider Onboarding Coordinator to ensure providers are moving through the onboarding process
• Conduct Activation Demos with providers to move them into an Active Status
• Conduct Provider Coaching throughout the onboarding process as needed
• Foster a positive, engaging, and inclusive atmosphere for Providers
• Provider Training and Development 
• Partner with Onboarding and Training Team to keep training materials and resources up-to-date as process/product changes occur
• Provide ongoing support throughout onboarding process regarding training materials and scheduling 
• Other training tasks as needed by the team
  
  

What You’ll Need 

This position will be a perfect fit for someone with 2-3 years of experience in onboarding, administration, training and delivery in healthcare or remote setting.

• A bachelor's degree 
• Experience working in administration or operations in a healthcare setting and working closely with clinicians
• Experience with virtual onboarding facilitation and and training 
• Excellent communication and interpersonal skills with ability to engage diverse audience 
• Proficiency with management systems (e.g. Workramp, AirTable), Google Suite, and other tools used for training and tracking
• Strong process management and improvement skills with track record of leveraging technology to improve processes
• Strong customer service mindset with focus on employee engagement and success 
• Ability to adapt to changes in company policies, training needs, or employee feedback
• Bonus points if you have the following:  
• Prior experience in a high-growth start-up or other fast-paced work environment
• Worked previously at a behavioral health company or organization

👋 About Us

Parallel is the first tech-forward provider of care for learning and thinking differences across the United States. We believe learning differences are parallel ways of thinking that should be celebrated! Our mission is to provide students with the resources and encouragement to succeed in the classroom and beyond. To us, this means helping them build confidence in their unique strengths and create strategies to work around their challenges. 

Parallel simplifies the process of getting support for learning differences by consolidating providers and resources on a single platform. We connect students with qualified professionals while significantly reducing waiting times, costs, and confusion. We provide a variety of services, including: 

• Psychological Assessment & Therapy
• Counseling
• Speech-Language Therapy
• Special Education
• And more!

Want to know what it's like working here? Check out our Glassdoor reviews!

Our commitment to diversity, equity, and inclusion

At Parallel, we believe in celebrating differences. This belief extends from schools into our workplace and through the ways we work together toward our mission. We are committed to fostering a diverse, accessible environment that represents many different cultures, backgrounds, viewpoints, and abilities by championing diversity, equity and inclusion.

This is why we are committed to having and fostering a diverse workforce, including those from historically marginalized groups, and are committed to a work environment where employees’ strengths are championed, differences are celebrated, and no one is discriminated against based on age, race, ancestry, religion, sex, gender identity and expression, sexual orientation, pregnancy, marital status, physical or mental disability, military or veteran status, national origin, or any other characteristic.

We are a proud equal opportunity employer, and we are committed to building a diverse, equitable, and inclusive organization in order to build the foundation for different learners and thinkers to thrive.

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