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IT Support Specialist

Remote, United States

Job Details

Role Type: Full-Time

Location: Fully Remote (USA)

Reports To: VP of Product and Engineering

Range: 75K - 110K

 

About Us

Parallel is a pioneering provider of care for learning and learning differences in the USA, celebrating the unique ways of thinking that come with these differences. Our mission is to empower students with the resources and encouragement they need to excel in the classroom and beyond. We streamline support by integrating providers and resources on a unified platform, connecting students with qualified professionals while reducing waiting times, costs, and confusion. Our services include a range of therapeutic and educational offerings. We are at the forefront of empowering students to reach their full potential, while providing the highest quality clinical experience.

About This Role

We're seeking an experienced IT Support Specialist to serve as our sole IT professional, ensuring our technology infrastructure remains secure, compliant, and optimized for our distributed team. This critical role combines traditional IT support with security leadership and compliance management, directly impacting our ability to protect sensitive student data while enabling seamless operations for our clinical and educational teams.

As our IT Support Specialist, you'll own the entire technology support ecosystem—from configuring school district integrations to managing security protocols that protect children's educational and health information. You'll be the guardian of our technical infrastructure, ensuring FERPA and COPPA compliance while providing exceptional support to team members across all departments.

Seize this exciting opportunity to:

  • Lead security and compliance initiatives for a mission-driven EdTech/HealthTech company
  • Build and maintain IT infrastructure that directly impacts children's educational outcomes
  • Shape security practices and policies from the ground up
  • Work autonomously while collaborating with a passionate, distributed team
  • Grow your skills in a fast-paced environment where your contributions are highly visible

Key Responsibilities

Security & Compliance

  • Implement and maintain security controls for FERPA, COPPA and ISO27001 compliance
  • Conduct regular security audits and vulnerability assessments
  • Manage identity and access management (IAM) across all platforms
  • Develop and enforce least-privilege access policies
  • Create and maintain security documentation and incident response procedures
  • Lead security awareness training for all team members
  • Coordinate with legal and compliance teams on data protection requirements

Technical Support & Infrastructure

  • Provide remote technical support to 400+ distributed team members
  • Configure and troubleshoot school district IT integrations (firewalls, SMTP, networking)
  • Manage Google Workspace and other SaaS environments
  • Oversee device management and compliance through MDM solutions
  • Maintain internal IT documentation and knowledge base
  • Handle escalated technical issues from customer-facing teams

System Administration & Monitoring

  • Monitor application performance through Sentry and Datadog
  • Manage feature flags and controlled rollouts via LaunchDarkly
  • Perform database operations and data management tasks
  • Analyze system logs to identify and resolve issues proactively
  • Collaborate with engineering on bug reports and technical investigations
  • Automate routine tasks using PowerShell and Python scripts

What We Need To See

Required Qualifications

  • 3-5+ years of IT support experience, with at least 2 years in security/compliance roles
  • Demonstrated experience with FERPA, COPPA, or ISO27001 compliance
  • Strong knowledge of cloud platforms (GCP preferred)
  • Experience managing distributed teams' IT needs remotely
  • Proficiency in Windows, macOS, and mobile device management
  • Excellent troubleshooting skills with networking, firewalls, and email systems
  • Strong written and verbal communication skills for technical and non-technical audiences
  • Self-motivated with exceptional time management abilities
  • Must be authorized to work in the US (we do not sponsor)

Required Technical Skills

  • Identity and Access Management (IAM) implementation
  • Security monitoring and incident response
  • Google Workspace administration
  • Network security and firewall configuration
  • PowerShell or Python scripting
  • Help desk ticketing systems (Zendesk preferred)
  • Remote support tools and methodologies

Ways To Stand Out

  • Experience in K-12 education technology or healthcare IT
  • Knowledge of zero-trust security frameworks
  • Experience with monitoring tools (Sentry, Datadog, or similar)
  • Track record of successful security audit preparations
  • Experience as sole IT professional in a growing company

đź‘‹ About Us

Parallel is the first tech-forward provider of care for learning and thinking differences across the United States. We believe learning differences are parallel ways of thinking that should be celebrated! Our mission is to provide students with the resources and encouragement to succeed in the classroom and beyond. To us, this means helping them build confidence in their unique strengths and create strategies to work around their challenges. 

Parallel simplifies the process of getting support for learning differences by consolidating providers and resources on a single platform. We connect students with qualified professionals while significantly reducing waiting times, costs, and confusion. We provide a variety of services, including: 

  • Psychological Assessment & Therapy
  • Counseling
  • Speech-Language Therapy
  • Special Education
  • And more!

Want to know what it's like working here? Check out our Glassdoor reviews!

Our commitment to diversity, equity, and inclusion

At Parallel, we believe in celebrating differences. This belief extends from schools into our workplace and through the ways we work together toward our mission. We are committed to fostering a diverse, accessible environment that represents many different cultures, backgrounds, viewpoints, and abilities by championing diversity, equity and inclusion.

This is why we are committed to having and fostering a diverse workforce, including those from historically marginalized groups, and are committed to a work environment where employees’ strengths are championed, differences are celebrated, and no one is discriminated against based on age, race, ancestry, religion, sex, gender identity and expression, sexual orientation, pregnancy, marital status, physical or mental disability, military or veteran status, national origin, or any other characteristic.

We are a proud equal opportunity employer, and we are committed to building a diverse, equitable, and inclusive organization in order to build the foundation for different learners and thinkers to thrive.

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