Back to jobs

IT Support Specialist

Remote, United States

Job Details

Role Type: Full-Time

Location: Fully Remote (USA)

Reports To: VP of Product and Engineering

Range: 75K - 110K

 

About Us

Parallel is a pioneering provider of care for learning and learning differences in the USA, celebrating the unique ways of thinking that come with these differences. Our mission is to empower students with the resources and encouragement they need to excel in the classroom and beyond. We streamline support by integrating providers and resources on a unified platform, connecting students with qualified professionals while reducing waiting times, costs, and confusion. Our services include a range of therapeutic and educational offerings. We are at the forefront of empowering students to reach their full potential, while providing the highest quality clinical experience.

About This Role

We're seeking an experienced IT Support Specialist to serve as our sole IT professional, ensuring our technology infrastructure remains secure, compliant, and optimized for our distributed team. This critical role combines traditional IT support with security leadership and compliance management, directly impacting our ability to protect sensitive student data while enabling seamless operations for our clinical and educational teams.

As our IT Support Specialist, you'll own the entire technology support ecosystem—from configuring school district integrations to managing security protocols that protect children's educational and health information. You'll be the guardian of our technical infrastructure, ensuring FERPA and COPPA compliance while providing exceptional support to team members across all departments.

Seize this exciting opportunity to:

  • Lead security and compliance initiatives for a mission-driven EdTech/HealthTech company
  • Build and maintain IT infrastructure that directly impacts children's educational outcomes
  • Shape security practices and policies from the ground up
  • Work autonomously while collaborating with a passionate, distributed team
  • Grow your skills in a fast-paced environment where your contributions are highly visible

Key Responsibilities

Security & Compliance

  • Implement and maintain security controls for FERPA, COPPA and ISO27001 compliance
  • Conduct regular security audits and vulnerability assessments
  • Manage identity and access management (IAM) across all platforms
  • Develop and enforce least-privilege access policies
  • Create and maintain security documentation and incident response procedures
  • Lead security awareness training for all team members
  • Coordinate with legal and compliance teams on data protection requirements

Technical Support & Infrastructure

  • Provide remote technical support to 400+ distributed team members
  • Configure and troubleshoot school district IT integrations (firewalls, SMTP, networking)
  • Manage Google Workspace and other SaaS environments
  • Oversee device management and compliance through MDM solutions
  • Maintain internal IT documentation and knowledge base
  • Handle escalated technical issues from customer-facing teams

System Administration & Monitoring

  • Monitor application performance through Sentry and Datadog
  • Manage feature flags and controlled rollouts via LaunchDarkly
  • Perform database operations and data management tasks
  • Analyze system logs to identify and resolve issues proactively
  • Collaborate with engineering on bug reports and technical investigations
  • Automate routine tasks using PowerShell and Python scripts

What We Need To See

Required Qualifications

  • 3-5+ years of IT support experience, with at least 2 years in security/compliance roles
  • Demonstrated experience with FERPA, COPPA, or ISO27001 compliance
  • Strong knowledge of cloud platforms (GCP preferred)
  • Experience managing distributed teams' IT needs remotely
  • Proficiency in Windows, macOS, and mobile device management
  • Excellent troubleshooting skills with networking, firewalls, and email systems
  • Strong written and verbal communication skills for technical and non-technical audiences
  • Self-motivated with exceptional time management abilities
  • Must have U.S. work authorization; we do not provide visa sponsorship.

Required Technical Skills

  • Identity and Access Management (IAM) implementation
  • Security monitoring and incident response
  • Google Workspace administration
  • Network security and firewall configuration
  • PowerShell or Python scripting
  • Help desk ticketing systems (Zendesk preferred)
  • Remote support tools and methodologies

Ways To Stand Out

  • Experience in K-12 education technology or healthcare IT
  • Knowledge of zero-trust security frameworks
  • Experience with monitoring tools (Sentry, Datadog, or similar)
  • Track record of successful security audit preparations
  • Experience as sole IT professional in a growing company

đź‘‹ About Us

Parallel is the first tech-forward provider of care for learning and thinking differences across the United States. We believe learning differences are parallel ways of thinking that should be celebrated! Our mission is to provide students with the resources and encouragement to succeed in the classroom and beyond. To us, this means helping them build confidence in their unique strengths and create strategies to work around their challenges. 

Parallel simplifies the process of getting support for learning differences by consolidating providers and resources on a single platform. We connect students with qualified professionals while significantly reducing waiting times, costs, and confusion. We provide a variety of services, including: 

  • Psychological Assessment & Therapy
  • Counseling
  • Speech-Language Therapy
  • Special Education
  • And more!

Want to know what it's like working here? Check out our Glassdoor reviews!

Our commitment to diversity, equity, and inclusion

At Parallel, we believe in celebrating differences. This belief extends from schools into our workplace and through the ways we work together toward our mission. We are committed to fostering a diverse, accessible environment that represents many different cultures, backgrounds, viewpoints, and abilities by championing diversity, equity and inclusion.

This is why we are committed to having and fostering a diverse workforce, including those from historically marginalized groups, and are committed to a work environment where employees’ strengths are championed, differences are celebrated, and no one is discriminated against based on age, race, ancestry, religion, sex, gender identity and expression, sexual orientation, pregnancy, marital status, physical or mental disability, military or veteran status, national origin, or any other characteristic.

We are a proud equal opportunity employer, and we are committed to building a diverse, equitable, and inclusive organization in order to build the foundation for different learners and thinkers to thrive.

By providing a telephone number and submitting the form you are consenting to be contacted by SMS text message. Message & data rates may apply. Reply STOP to opt out of further messaging.

Create a Job Alert

Interested in building your career at Parallel? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Parallel’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.