Back to jobs
tags.new

Senior Manager, Microsoft Cloud Infrastructure and End User Services Delivery

King Of Prussia, Pennsylvania, United States

Position Title: Senior Manager, Microsoft Cloud Infrastructure and End User Services Delivery

 Department: Information Technology

Location: King of Prussia, PA

Date: Q4 2025

  Summary of Position:

We are seeking a highly skilled and hands-on Microsoft Cloud Infrastructure and end user tech stack to oversee IT support operations, manage the Microsoft 365 environment, and ensure reliable IT services across the organization. The ideal candidate will bring proven experience in the IT consulting / companies with 500+ employees, with strong technical expertise in Microsoft 365, Intune, Okta, and IT service management. This role requires a blend of operational leadership, technical administration, vendor management skills, and a customer-focused approach to deliver secure and compliant IT services.

Position Responsibilities:

Team Leadership & Service Delivery

  • Lead and mentor the 3rd-party Help Desk team, fostering a culture of accountability, collaboration, continuous improvement, and customer satisfaction.
  • Plan and execute enterprise-wide technology rollouts, ensuring successful adoption and minimal disruption to business operations.
  • Manage ticketing workflows, escalations, and service delivery in line with SLAs and KPIs.
  • Ensure IT operations align with business and compliance requirements (GxP, FDA, or relevant pharma regulations).
  • Provide escalation support for complex technical and business-critical issues.

Microsoft 365 & Identity Management

  • Administer and optimize Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive, Intune, and Azure AD).
  • Oversee user lifecycle management, licensing, permissions, and access policies.
  • Manage and integrate identity and access management solutions, including Okta and Azure AD.
  • Ensure security, compliance, and governance across Microsoft 365 and identity platforms.

IT Operations & Infrastructure Management

  • Oversee endpoint management, patching, backups, and monitoring (Intune or equivalent tools).
  • Maintain IT asset inventory (hardware, software, licensing) with accurate lifecycle tracking.
  • Manage vendor and consultant relationships, including contract negotiations and escalations.
  • Ensure compliance with industry regulations, corporate policies, and IT security standards.
  • Support hybrid environments (on-prem Active Directory + Azure AD).

Process & Continuous Improvement

  • Implement repeatable practices for incident, problem, and change management.
  • Develop and maintain IT documentation, SOPs, and knowledge base.
  • Identify opportunities for automation, process efficiencies, and technology upgrades.
  • Stay current with industry trends, regulatory requirements, and emerging technologies.
  • Track advancements in Microsoft platforms, evaluate opportunities to leverage new features, and champion their implementation to drive. 

Candidate Requirements:

  • Emulates Paratek’s core values – Passionate, Resourceful, Collaborative, Purposeful.
  • A leader and team player with excellent communication skills.
  • 8+ years of IT operations, technical support, or O365 administration experience, with at least 2 years in team lead role.
  • Proven experience in the 500+ employee organization and/or IT consulting.
  • Expertise in Microsoft 365 administration (Exchange Online, Teams, SharePoint, OneDrive, Intune, Azure AD).
  • Hands-on experience with Okta or similar identity and access management solutions.
  • Strong knowledge of IT service management frameworks (ITIL, service delivery metrics, SLA/KPI management).
  • Excellent leadership, problem-solving, and communication skills.
  • Strong background in endpoint security, mobile device management, and SaaS/cloud adoption.
  • Prior experience leading IT transformation IT projects in consulting or pharmaceutical industries. 

Additional Information:

  • Microsoft or security-related certifications (MS-100/101, AZ-104, MD-101, SC-300, or equivalent).
  • Limited travel.

Create a Job Alert

Interested in building your career at Paratek Pharmaceuticals? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...

Please provide a salary range that you would consider.

Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Paratek Pharmaceuticals’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.