Head of Operations

We’re in this for the greater good at ParetoHealth. Our mission is collective greatness, nothing less will do. Our team is a single force united in the drive to transform employee health benefits.

The company was founded in 2011 to help small and medium-sized businesses fight the rising cost of employee health benefits. We blazed the trail with financing innovations that reduce the risks in self-insurance and deliver significant savings—and we continue to lead with a growing ecosystem of partners and world-class cost control solutions.

But success is measured by more than dollars alone and we measure ours by the good that comes from knowing that every client and all their employees can count on effective, affordable healthcare for years to come.

We are seeking a collaborative, data-driven and accountable leader to expand our underwriting operations. As the Head of Operations, you will drive critical initiatives to advance our underwriting processes, improve operations, identify actionable insights from our data, support our stop-loss carrier partners and deliver impactful business results. You will work cross- functionally to support the underwriting team, develop advanced data analytics and reporting and manage key performance indicators. As a member of the underwriting leadership team, you will play a critical role in helping unlock Pareto’s next phase of growth as we deepen and expand our healthcare platform. This role will report directly into the Chief Underwriting Officer.

Responsibilities:

• Define, track, and report on departmental OKRs, performance, and KPIs. Partner with Finance and Tech to build dashboards and reporting to monitor team performance and measure KPIs.
• Evaluate underwriting operation performance metrics to identify trends, opportunities, and areas for improvement. Partner with the analytics and FP&A team to obtain the necessary data for developing reports to support these analyses.
• Develop and maintain effective staffing models and partner with FP&A to monitor expense and loss ratios
• Analyze loss ratios, claim frequencies, and other key indicators to assess risk and pricing adequacy. Partner with key contacts at reinsurance carriers to ensure effective risk management.
• Continuously evaluate underwriting performance metrics to identify trends, opportunities, and areas for improvement.
• Partner with the data analytics team to create predictive models and tools that enhance underwriting accuracy and efficiency.
• Utilize data and analytics to understand underwriting performance, identify actionable insights, and predict future trends. This includes journey mapping, segmentation, surveying, and client health scoring to devise the optimal support and engagement model.
• Identify, document, and streamline underwriting processes and workflows.
• Evaluate, select, implement, and manage tech stack and tools to support team operations in partnership with the Product / Tech team.
• Support post-sales enablement and training to ensure the team has the skills and tools they need to succeed, including the development and delivery of onboarding, training programs, and resources.
• Drive cross-functional strategic initiatives and projects, either leading as a program manager or serving as a team representative.
• Serve as a player-coach and build out a team of direct reports focused on underwriting operations.

Requirements:

• 10+ years of operations experience, with at least 5 years of healthcare industry experience, preferably in insurance and/or employer health benefits 
• Experience building processes and staffing models designed to measure efficiency and staffing needs
• Ability to build credibility by being a detailed oriented, data fluent customer operations leader 
• Ability to communicate with day-to-day operational teams along with executive leadership through both written and oral communication
• Experience optimizing a larger operational team with a focus on process improvement leveraging data and insights Proven track record taking an idea from concept through execution  
• Excellent communication and presentation skills and ability to confidently communicate with customers, partners, and executive leadership 
• Ability to build strong relationships and successfully motivate and inspire cross-functional team  
• Thrive in a dynamic, fast-paced environment that’s growing and evolving rapidly  
• Bachelor’s degree, MBA or advanced degree preferred
• Experience building dashboards in Tableau

Pareto Perks:

Pareto offers a competitive compensation package commensurate with skills and experience. In addition, Pareto offers a robust benefits package including Medical (100% employer paid), Dental, Vision, STD/LTD, and employer 401(k) contribution.

What We Live By:

1. Get it Done and Get it Done Right – We crank out work at higher rates and at a higher quality than our peers in the industry. Our ability to do a lot with a little is a driving force behind Pareto Health, one that's made our brand synonymous with class, quality, and extreme competence.

2. Fire in the Belly - We only make time for champions; we only consider those with an inner desire to excel and push things forward. Our team, our partners, our members–everyone in the Pareto Health universe–works hard, learns constantly, improves furiously, and does so with a fire in the belly.

3. See the Field - As you're stuck thinking about tomorrow, we're already on to thinking about next year. Pareto Health embodies a culture of anticipation, perception, and acting with intent. In one-on-ones, in meetings, at a company level, and at an industry level, we're always two steps ahead.

4. For the Greater Good - Our vision extends past the here and now. We're rowing in the same direction toward the common goal of transforming an industry. It's our accountability, teamwork, and responsibility that ensure as we're changing industry tides, we're helping them rise. Now watch as we lift all boats in the process.

Disclosures:

ParetoHealth is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.

California Applicants:  See Pareto’s CCPA Notice of Collection for California Employees and Applicants for information about how Pareto Captive Services, LLC, Pareto Health, LLC, and Pareto Underwriting Partners, LLC, together with their respective subsidiaries (collectively, “Pareto”) collects and uses personal information submitted by employment applicants.