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Technical Enablement Program Manager

Anaheim, CA

About Parsec 

Parsec Automation Corp. (Parsec) is a trailblazing creator and provider of manufacturing operations management software. Consistently recognized by organizations like Gartner and IDC and a winner of numerous awards, including the Data Breakthrough Awards, American Business, and Best in Biz, Parsec exemplifies leadership in the dynamic, fast-paced manufacturing sector. With major companies such as Johnson & Johnson, Merck, Toyota, Proctor & Gamble, Eli Lilly, Hershey, Siemens, and DuPont leveraging its innovative TrakSYS™ platform to tackle even the most complex manufacturing challenges, Parsec’s solutions are actively optimizing efficiency, quality, and compliance at over 11,000 plants in more than 140 countries. Committed to customer success and driven by innovation, Parsec continues to fulfill its mission of making the management of manufacturing operations as simple as possible.  

Parsec is backed by BVP Forge, a $780M fund in partnership with the $20B Bessemer platform that has backed industry-defining businesses such as LinkedIn, MindBody, Procore, Shopify, and Toast. BVP Forge combines Bessemer’s front-line industry insights, proven growth IP, and robust executive network with tailored resources for self-sustaining companies and the ForgeEdge™ operational program. 

 

Role

The Technical Enablement Program Manager will own the full lifecycle of our internal and external learning and enablement programs.  The role is both hands-on and strategic and is responsible for defining and executing the strategy for designing, developing, implementing, and evaluating scalable training programs that empower employees, partners, and customers to succeed.

This is a high-impact individual contributor role. The role will not manage a team, but rather own and drive execution—collaborating cross-functionally while personally developing and delivering modern, engaging learning content. Success in this role requires a strong balance of strategy and execution, with a “roll-up-your-sleeves” approach to instructional design, project management, and stakeholder engagement. The role will partner with subject matter experts in product, services, and engineering to build outcome-driven training programs aligned to our business goals.

 

Responsibilities

- Program Ownership

  • Define and lead the overall strategy for internal and external technical learning programs
  • Build and maintain a roadmap of training priorities aligned to business goals
  • Coordinate with subject matter experts (SMEs), product, engineering, and services teams to ensure enablement efforts stay aligned with evolving needs
  • Advocate for SME availability and support within the organization
  • Manage project timelines, training calendars, and program logistics—personally driving execution without a support team

- Content Development

  • Work directly with internal experts to turn complex technical information into clear, useful training
  • Develop content in a variety of formats like videos, guides, simulations, labs, and online courses
  • Build learning paths for different audiences, such as new hires, engineers, support teams, and external users
  • Make sure all content is accurate, consistent, and effective using proven instructional design practices
  • Keep track of training needs and manage a list of content projects from start to finish

- Deliver, Measure & Improve Training

  • Establish learning KPIs and reporting mechanisms to measure effectiveness and adoption
  • Measure and ensure training content meets standards for accuracy, consistency, and instructional effectiveness
  • Roll out training through live sessions, digital platforms, or self-paced courses
  • Upload and organize content in the learning system so it’s easy to find and use
  • Collect feedback from learners and look at usage data to see what’s working
  • Make changes based on feedback to improve the learning experience
  • Experiment with new training formats like microlearning, certifications, or gamified lessons to keep content fresh and engaging

 

Minimum Qualifications

  • Bachelor’s Degree (Instructional Design, Computer Science, Information Technology, Learning & Development or related field)
  • 5+ years of experience designing and delivering technical learning programs in a software or enterprise technology environment
  • While deep technical expertise in our specific product is not required, experience with MES platforms (such as TrakSYS) or certification in enterprise manufacturing software is highly preferred.
  • Ability to work with technical SMEs to translate complex concepts into learner-friendly content
  • Proven ability to gather feedback and iterate based on learner needs and organizational goals

 

Preferred Qualifications 

  • Experience in manufacturing, industrial automation, MES, ERP, or plant operations
  • Strong command of instructional design models (e.g., ADDIE, SAM, Bloom’s Taxonomy) and adult learning principles
  • Experience designing multi-format content: e-learning, instructor-led training (ILT), virtual ILT, microlearning, labs, videos, documentation
  • Strong command of instructional design models (e.g., ADDIE, SAM, Bloom’s Taxonomy) and adult learning principles
  • Experience designing multi-format content: e-learning, instructor-led training (ILT), virtual ILT, microlearning, labs, videos, documentation
  • Familiarity with learning measurement models (e.g., Kirkpatrick) and ability to report on training effectiveness
  • Hands-on experience using Learning Management Systems (LMS) (e.g., Thinkific, Docebo, SAP Litmos, TalentLMS, or similar)
  • Proficiency with authoring tools (e.g., Articulate Storyline, Rise, Camtasia, Adobe Captivate)
  • Familiarity with SCORM, xAPI, or other e-learning standards

 

Compensation / Benefits

  • $120,000 - $145,000 annual salary 
  • Variable bonus based on company and individual performance  
  • 100% Company-paid health insurance premiums for employee  
  • Ability to work a hybrid schedule  
  • Flexible vacation time  
  • Outstanding team environment  

 

Location (Hybrid/Remote) 

Hybrid (3 days in office, 2 days remote)

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