Affiliate Account Manager

Who We Are: 

Founded in 2017 by industry veteran Stephanie Harris, PartnerCentric stands as the largest independent partnership marketing agency in the US. Our foundation is built on transparency, fierce independence, and a commitment to innovative technology. At PartnerCentric, we are redefining the agency landscape and believe that Better Starts Here.

Position Overview:

• As an Account Manager you will provide tailored and strategic insights to help maximize growth for our clients. As an Account Manager of Client Success, you’ll provide comprehensive, strategic, and business-centric support for your portfolio of clients. A successful candidate will have the ability to analyze trends to provide key takeaways for future strategy and growth. This role will focus on enhancing performance by utilizing integrated marketing strategies across various marketing channels. With complete insight into the client’s business, the Account Manager will serve as a trusted advisor to clients and provide guidance and advice on how marketing strategies and tactics can influence business results. This role must cultivate trust and confidence with clients and mentor client success staff within their portfolio. 

Responsibilities: 

• Client Leadership: Provide comprehensive, strategic, and business-centric support for their portfolio of clients, while ensuring exceptional execution and personalized service for each of their clients.
• Client Relationship Building: Developing direct collaborations with decision-makers, and facilitating new partnership opportunities, case studies, and promotional/press partnership opportunities. 
• Client Planning: Spearhead quarterly strategy planning across their client portfolio and ensuring that quarterly plans are compelling, actionable, data-driven and fueled by innovative insights.
• Client Education: Consistently demonstrate the agency’s value through regular business reviews, presenting innovative solutions, and educating clients on emerging trends.
• Marketing Strategy: Lead the strategic oversight of program strategies to ensure alignment with client objectives, utilizing performance data and market trends to guide optimization efforts.
• Data-driven Insights: Oversee and consistently improve the tracking and analysis of campaign performance, ensuring quality and regulatory adherence while proactively identifying and mitigating risks.
• Client Satisfaction: Dedicated to ensuring client satisfaction and consistently improving performance metrics. Evaluates and assesses client contracts regularly to ensure that objectives are being exceeded.
• Responsible for other tasks and projects as assigned by Client Services department leadership, as needed.

Role Requirements:

• Bachelor’s degree in Marketing, Business, or a related field. 
• At least 3-5 years of experience in performance marketing services, and at least 3 years of experience in affiliate marketing, performance PR, or performance-focused influencer marketing.
• Demonstrated success in managing and scaling strategic client accounts within a dynamic marketing environment with a proven track record of delivering high customer satisfaction scores through NPS.
• Excellent communication skills, with proficiency in engaging and influencing senior executives and stakeholders.
• Experience with digital marketing platforms and analytical tools, with the ability to leverage these technologies to drive campaign effectiveness and ROI.
• Excellent interpersonal skills to build and maintain relationships with key influencers and decision-makers within client organizations.
• Highly dependable individual who thrives in a fast-paced environment and is a self-starter. Embodies a positive outlook and culture.
• Expertise in identifying and capitalizing on market trends to create strategic marketing opportunities that align with client goals.
• Project management capabilities, with a proven track record of successfully leading multiple projects in a dynamic marketing environment.
• Strong proficiency in data analysis and performance metrics to inform strategic decisions and drive client success.
• The ability to innovate and present new marketing solutions and technologies that keep the agency and clients at the forefront of the industry.
• Entrepreneurial spirit with a passion for problem-solving, continued learning and personal growth.

Key Performance Indicators (KPIs):

• Client NPS Rate
• Net Revenue Retention
• Client Revenue Growth Rate

Most Important Things (MITs):

• Client Communication 
• Strategy, Development and Execution
• Client Retention and Client Revenue Growth

Benefits & Perks:

• Competitive salary and bonus structure.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with employer matching.
• Remote work arrangements
• Generous Flex Day policy and observed company holidays.
• Opportunities for professional growth through training and leadership development
  programs.

Why Join Us: 

At PartnerCentric, you will be at the forefront of marketing innovation, shaping the future of client relationships. Our environment is one of collaboration and continuous growth, where your contributions will directly impact our clients and the agency’s trajectory.