PartsTech creates automotive e-commerce technology, helping repair shops, auto part distributors and manufacturers run their businesses more effectively and profitably through e-commerce and data innovation. We increase efficiency for the automotive aftermarket by connecting repair shops, parts distributors and manufacturers in one seamless, e-commerce platform. PartsTech makes finding and ordering the right parts simple, fast and accurate.

Expansion Account Executive

As a part of PartsTech’s Expansion Account Executive team, you are responsible for overseeing the process of reactivating churned customers within the business and upselling a SaaS product to existing customer base. 

What You’ll Accomplish:

• Establish and develop customer relationships that promote retention and loyalty, providing technical and product support, while improving upon areas of dissatisfaction.
• Deliver insights and solutions, showing clients the value of PartsTech.
• Engage in product demonstrations and upsell opportunities with existing customers. 
• Establish and maintain relationships with individuals in partner organizations to onboard mutual customers.
• Diplomatically respond to client requests and advice on optimal solutions.
• Sustain business growth and profitability by maximizing value.
• Analyze customer data to improve the overall PartsTech customer experience.
• Hold product demonstrations for customers.
• Mediate between clients and the organization.
• Handle and resolve customer requests and complaints.
• Maximize customer adoption. 
• Collaborate with product design and product development.
• Collaborate with marketing on retention efforts.

Who You Are:

• You have 3+ years of experience in Sales or Onboarding, preferably at a SaaS company or tech startup.
• You have experience working in a fast-paced, startup environment using Business Intelligence tools to analyze data.
• You have strong collaboration and influencing skills and are able to partner with customers in developing their strategic direction.
• You have Customer Relationship Management experience, acting as a trusted business advisor.
• You have strong analytical, technical, and statistical skills with proven ability to process vast amounts of data into meaningful information.
• You will have a hunter mentality.
• You are detail-oriented with the ability to rapidly learn and incorporate new concepts, business models and technologies.
• You are a self-starter with the ability to thrive in an environment with multiple priorities and evolving demands.
• You are intrinsically motivated, with the ability to work independently and in a team environment.
• You have strong organizational and time management skills.
• You have impeccable customer service skills and knowledge of best practices in customer service and retention.
• You are proficient with applicable software applications.
• You have a strong aptitude for technical software products.
• You are self-driven and proactive in nature.
• You have a genuine passion for supporting customers to get the most out of their experience 

Benefits:

• Generous PTO
• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account
• Flexible Spending Account
• 401(k) + Company Match
• Life Insurance
• Remote Work
• Pet Insurance
• Employee Assistance Plan
• Dependent Care FSA
• Supplemental Insurance
• Commuter Benefits
• Paid Parental Leave
• Summer Fridays
• Annual Events

Compensation: $55,000 - $60,000 Annual Base + Monthly Paid Incentives

Why You Should Join Us:

Our vision is to make it fast and easy for auto repair shops to find the right parts across all of their suppliers with one search. Together, PartsTech’s team helped countless businesses save valuable time so they can focus on their customers — and we’re just getting started.

The PartsTech team is a global, distributed group of passionate self-starters based in the United States, Europe, and beyond. We are remote-first, privately held and venture-backed. 

PartsTech is proud to be an equal-opportunity employer and values diversity at every level of our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe you should bring your whole self to work, so come as you are. Please note that we are unable to hire candidates located in New York state at this time.

The job description provided is a general outline of responsibilities and qualifications for this role at PartsTech. Actual responsibilities and qualifications may vary depending on the specific needs of the company and department.