Technical Account Manager

PartsTech, an OEC Company, creates automotive e-commerce technology, helping repair shops, auto part distributors and manufacturers run their businesses more effectively and profitably through e-commerce and data innovation. We increase efficiency for the automotive aftermarket by connecting repair shops, parts distributors and manufacturers in one seamless, e-commerce platform. PartsTech makes finding and ordering the right parts simple, fast and accurate.

Job Summary/Objective

Assists customers with leveraging analytics and advertising offerings. Collaborates closely with internal teams including Analytics Engineers and Advertising Product Managers to become an expert in providing the best service and solutions to customers.

Key Responsibilities & Duties (essential to the job)

1. Provides account management support to clients and is accountable for retention and expansion.
2. Schedules and conducts monthly/quarterly business reviews.
3. Provides project management support for executing customer client work.
4. Ensures customer utilization matches their business needs.
5. Adds new users to purchased products, and provides basic customer support.
6. Partners closely with internal teams such as Analytics Product & Services to define requirements for new product development.
7. Provides technical sales support, limited to deals over $100k USD.

Education

A bachelor’s degree from an accredited college or university is required, with a focus in Business Administration, Sales, or related discipline. In the absence of a degree, equivalent work experience directly related to the key responsibilities of the role will be considered as a substitute for the degree.

Experience, Skills and Key Competencies

At least 3 years of experience providing account management support is required, to include data management and analysis, a broad technical background, experience with data visualization tools such as Sigma, Looker, Tableau, Power BI etc., and a proven background with translating business needs into meaningful dashboards and reports

Must also be able to demonstrate the following skills and abilities:

• Foundational understanding of mathematical and statistical methodologies.
• Strong critical thinking skills and able to systematically solve a variety of problems and client issues.
• Familiarity with SQL and cloud data warehouses such as Snowflake.
• Detail oriented.
• Skilled with using Excel and Google sheets.
• Can effectively organize and manage day-to-day work and priorities, and use time, energy and resources to meet goals, deadlines, and deliverables.
• Able to communicate in a respectful, positive and constructive manner, even during times of challenge and frustration.
• Flexible and adaptable approach to work, and can easily adjust to shifts in priorities as the needs of the business change.
• Able to effectively work and thrive in a remote/hybrid work environment that has limited opportunities for in-person interactions.

Special Position Requirements

• Willing and able to adjust work hours as needed to meet with clients/teams across time zones.

Why You Should Join Us:

Our vision is to make it fast and easy for auto repair shops to find the right parts across all of their suppliers with one search. Together, PartsTech’s team helped countless businesses save valuable time so they can focus on their customers — and we’re just getting started.

The PartsTech team is a global, distributed group of passionate self-starters based in the United States, Europe, and beyond. We are remote-first, privately held and venture-backed. 

PartsTech is proud to be an equal-opportunity employer and values diversity at every level of our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe you should bring your whole self to work, so come as you are. Please note that we are unable to hire candidates located in New York state at this time.

The job description provided is a general outline of responsibilities and qualifications for this role at PartsTech. Actual responsibilities and qualifications may vary depending on the specific needs of the company and department.