Operations Manager

Operations Manager

Full-time | Remote, United States | $100,000-120,000

To apply, please submit a resumé and cover letter below.

About Partum Health

The US is facing a maternal health crisis, with rising rates of pregnancy-related complications, maternal mortality, and disparities in access to quality care. Too many parents – especially those in underserved communities – face barriers that prevent them from receiving the timely, comprehensive, and compassionate care they deserve. This urgent need calls for a reimagined approach to maternal healthcare.

At Partum Health, our mission is to ensure that every mother and birthing person receives the comprehensive care they need for a healthy pregnancy, birth, and postpartum journey. Our innovative, whole-person care approach combines personalized prenatal and postpartum care, access to expert providers, and wrap-around support systems designed to improve maternal and infant health outcomes. 

We are a team of passionate, forward-thinking professionals committed to reshaping maternal healthcare. If you are inspired by our mission and energized by the opportunity to increase access to care throughout pregnancy, birth, and postpartum, while making a profound impact on families, apply today.

About the Role

Over the last year, there has been a dramatic expansion in insurance-covered maternal health services, especially doula care, through both Medicaid and commercial payers. At the heart of this role is building and operating a best-in-class patient and provider experience that enables new populations to access high quality perinatal health care, through their insurance. 

As Operations Manager, you will support successful launches across B2B partnerships, new product features, and service line insurance expansion in Partum Health’s three active geographies. Key to this work is managing provider credentialing to expand the in-network provider workforce, ensuring there is enough provider supply to meet the growing patient demand. You will work cross-functionally across Client Care, Clinical Operations, and Business Development to rollout new workflows that support referrals from external partners, improve provider onboarding, and deepen patient engagement. 

Key Responsibilities

• In partnership with the Head of Operations, design and implement patient, provider, internal team workflows that support business growth across B2B partnerships and expanded service line insurance coverage.
• Lead expansion of in-network provider workforce, managing a credentialing contractor, project-managing provider credentialing, and developing processes that support a rapidly scaling workforce across multiple states, service lines, and payers.
• Partner with the Client Care team to support expansion into new patient populations, from partner referral through onboarding, care engagement, outcomes measurement.
• Support operationalization of product launches through QA, updating internal documentation, and post-deploy impact assessment and iteration. 
• Serve as a team expert on patient and provider journeys, including in-depth knowledge of platforms and processes (CRM, EHR, RCM).
• As needed, support additional operational initiatives including client payments, provider invoicing, and clinical workflow support.

Qualifications

Required

• 5-7 years of professional experience within a high-growth healthcare environment.
• Experience with workflow design via no-code automation platforms (Zapier and/or in-platform logic builders).
• Strong project management, systems-thinking, attention-to-detail, and problem-solving skills.
• Demonstrated track record of success operating cross-functionally in a fast-paced environment. 
• Bachelor’s Degree

Preferred

• Platform experience with any of the following: Tellescope, Healthie, ActiveCampaign, Airtable, Webflow, WhaleSync.
• Experience in provider onboarding, credentialing, and data management, and/or healthcare RCM.
• Experience and interest in building with AI tools, especially in agentic workflows.
• Experience with data analysis in Google Sheets, building analytic dashboards, and using data to make strategic decisions. 

Location & Schedule

• Location: Fully remote, US-based
• Anticipated Schedule: Monday-Friday, 9:00 am-6:00 pm, ET or CT working hours preferred.

Compensation & Benefits

• The total target base compensation for this role will be between $100,000 and $120,000 per year at the commencement of employment, .
• Partum Health is pleased to offer comprehensive benefits to all full-time employees. 

Please note, pay will be determined on an individualized basis and will be impacted by location, experience, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Partum Health-sponsored benefits.

How to Apply

To apply, please submit a resumé and cover letter below.

This position has a four-round interview process:

1. Screening call: We’ll get to know a bit about your strengths and interests
2. Career history & case study: We’lll ask more detailed questions about your work experience, and you’ll have an opportunity to demonstrate skills related to the role
3. Competencies & meet the team: We’ll ask for examples of your skills related to the role, and you’ll meet with other team members to get a sense of our team and culture
4. Reference checks: We’ll learn more about how you work best from people you’ve worked with before!

Our values

• Here to serve — Act in service of the health and wellbeing of patients and their families 
• Respectful and inclusive —  Create an environment where our team and our patients can fully be themselves
• Transparent — Build relationships rooted in honesty and strive for simple, direct communication and feedback 
• Problem solvers — Be tenacious in addressing complexity and knocking down obstacles to get things done’
• Aspirational — Dream big, never stop learning and embrace opportunities to grow and improve 
• Joyful — We celebrate successes, large and small, and have fun along the way 

Equal Opportunity Employer Statement

Partum Health is an Equal Opportunity Employer and welcomes candidates from all backgrounds. We are committed to fostering a culture of equity, inclusivity, respect, and continuous growth. We recognize that achieving true equity in perinatal care requires intentionality, education, and systemic change, and we are dedicated to being part of that solution.