Product Operations Associate

📍Hollywood, CA (Not Remote)

About Passes:

Passes is a rapidly growing tech platform designed to help creators pursue their entrepreneurial dreams and connect with their followers. Founded by visionary tech leader Lucy Guo in 2022, Passes has attracted top talent from some of the world’s most recognized companies as we build a platform for scale.

Role Overview:

We’re looking for a detail oriented, proactive Product Operations Associate to support the execution and rollout of high impact product features at Passes. You’ll play a key role in ensuring smooth GTM, managing feedback loops with creators, fans, and internal teams, and helping us scale operational processes as we grow.

Who You Are:

• 1-2 years of experience in Product Operations, Product Management or a related operations role (creator economy experience is a plus!)
• Highly organized with strong attention to details, you catch edge cases and flag inconsistencies
• Excellent written and verbal communication with the ability to adapt your tone for different audiences
• A self starter who thrives in fast paced environment and isn’t afraid to jump into new projects and processes
• Curious, collaborative, and user-obsessed, you care about what our creators and fans need and how we can serve them better

Key Responsibilities:

• Partner closely with cross functional teams to ensure the successful rollout of new product features by tracking readiness of go-to-market assets
• Monitor product performance post launch and flag bugs, blockers, or adoption issues early
• Maintain and improve both internal and external product documentation
• Help test new features in staging and production to ensure feature functionality and usability
• Assist with backlog triage, internal tooling needs, and ad hoc product tasks that help keep the team running smoothly

Perks & Benefits:

• Competitive salary and equity package
• Health, dental, and vision insurance
• 401(k) with company match
• Unlimited PTO
• Amazing in-office perks (daily lunch, events, etc.)
• Opportunities for professional development and career growth

Passes is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.