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Sr. Manager, Client Success

Cincinnati, Ohio, United States

Join PatientPoint to be part of a dynamic team committed to empower better health. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide.

Location: Cincinnati 

Hybrid Schedule: 3 days in office / 2 days at home weekly 

Job Summary  
The Senior Manager, Client Success is responsible for the execution of client contract deliverables, assists with program planning, and contributes to overall client program success. This individual must possess strong communication skills (verbal and written), organization skills, attention to detail, and the ability to multi-task. 

The successful Manager must be able to work both independently and with a team, proactively communicate with brands and agencies, be knowledgeable of client review/submission systems, be accountable, creative, flexible, and organized with the ability to prioritize time-sensitive assignments. This individual is experienced in independently managing multiple brands & programs at various stages of execution. 

What You’ll Do  

  • Own and efficiently manage multiple accounts, brands, and programs. 
  • Develop a fluent understanding of all program-specific goals and objectives. 
  • Apply knowledge of company products and programs to provide input to sales. 
  • Develop working relationships with internal teams (client success, client sales, operations, pricing, creative, IT) and external teams (direct clients and media/creative agencies). 
  • Successfully translate client input and objectives into clear direction for internal teams. 
  • Assume ownership of projects from initiation to completion to ensure client/agency/sales satisfaction. 
  • Effectively track and communicate contract details and deliverables, and client requirements, on behalf of internal and external teams. 
  • Serve as single point of contact for client-related status updates and regularly communicate key updates to internal and external teams.  
  • Produce, manage, and update company documents and trackers as needed. 
  • Provide insight into campaign success metrics and be able to articulate performance to clients. 
  • If required, have a working knowledge of client review/submission systems, and take ownership of submission process. 

What We Need  

  • Bachelor’s Degree in a related field 
  • 5+ years agency, marketing, or project management experience 
  • Skilled in Microsoft Office Suite (Word, Excel, and PowerPoint), Adobe, Salesforce, and project management systems such as Jira and Smartsheets 
  • Ability to dissect campaign performance analytics to provide meaningful insights that positively impact client revenue 
  • Cursory understanding of digital marketing best practices and how people process information in new media formats 

Desired Qualifications  

  • PMP certification 
  • Experience working in a highly regulated industry such as healthcare or pharma 

What You'll Need to Succeed  

  • Exceptional organizational skills and ability to juggle competing objectives, adapting easily to changing priorities 
  • Consistent ability to craft clear, grammatically correct, and professional business communication 
  • Strong interpersonal skills – ability to establish and maintain successful cross-functional relationships and collaborate closely with multiple teams 
  • Strong attention to detail and accuracy 
  • Focused and results oriented – consistent ability to deliver by deadlines 
  • “Can-do” attitude in an environment of entrepreneurship, innovation, and opportunity 
  • Simple and fast work style steeped in curiosity

#LI-ED1 #LI-Hybrid 

About PatientPoint: 
PatientPoint is a leading digital health company that connects patients, healthcare providers and life sciences companies with the right information in the moments care decisions are made. Our solutions are proven to influence patient behavior and improve health outcomes, driving value for all stakeholders. Across the nation’s largest network of connected digital devices in 35,000 physician offices, PatientPoint solutions empower better health for more than 750 million patient visits each year.

Latest News & Innovations: 

  1. How PatientPoint empowers women to thrive as people & professionals. Read more
  2. Equipping interns with the skills, knowledge, and confidence to excel. Read more
  3. Our CEO shares details on our culture, and why it should be on your radar. Read more

What We Offer: 
We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates.

PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V

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