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Director, Product Operations

Cincinnati, Ohio, United States; New York City, NY

Join PatientPoint to be part of a dynamic team committed to empower better health. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide.

Job Summary 

PatientPoint is seeking a strategic and process-driven Product Operations Manager to lead and accelerate our transition to a Product-Led Organization. In this pivotal role, you will be instrumental in driving cultural transformation, operational excellence, and data-informed decision-making across the company. 

Partnering closely with teams in Product, Engineering, Design, Data, Business Systems, and Platforms, you will optimize processes, establish scalable frameworks, and embed product-led principles into everyday practice. Your contributions will significantly enhance execution speed, strategic clarity, and alignment between our product strategies and customer value. 

What You’ll Do  

  • Lead impactful change management initiatives to foster adoption of product-led thinking across the organization. 
  • Develop and implement comprehensive training, communications, and engagement programs to drive behavioral and cultural shifts. 
  • Ensure cross-functional cohesion by aligning product teams and stakeholders with new operational methodologies. 
  • Design and scale efficient product development workflows, streamlining handoffs, ceremonies, and release cycles. 
  • Optimize coordination of product releases and go-to-market strategies across departments. 
  • Collaborate with Data teams to establish real-time visibility of product performance metrics. 
  • Create and manage dashboards tracking user engagement, adoption, retention, and business impact. 
  • Guide teams to transition from vanity metrics toward actionable, outcome-focused KPIs. 
  • Act as the key integrator between Product, Design, Engineering, Data, Platforms, and Operations. 
  • Provide comprehensive internal documentation, training resources, and tools supporting product workflows and launch processes. 

 

What We Need  

  • Bachelor’s degree in Business, Computer Science, Engineering, or a related field required 
  • 5+ years of experience in Product Operations, Business Operations, Product Strategy, or Program Management within tech or SaaS environments. 
  • Proven track record in driving change management, operational improvement, and scalable process implementation. 
  • Deep knowledge of Product Development Lifecycle (PDLC) principles and operational best practices. 
  • Demonstrated experience building and scaling experimentation frameworks, A/B testing processes, and feedback loops. 
  • Strong collaboration skills, comfortable engaging cross-functional teams across product, go-to-market, and technical functions. 
  • Passion for continuous improvement, process optimization, and enhancing operational efficiencies. 
  • Proficiency with Atlassian tools (Jira, Confluence). 

Desired Qualifications  

  • Expertise with analytics and BI tools such as Amplitude, Looker, Tableau, Mixpanel, or similar platforms. 
  • Familiarity with Agile and Lean methodologies. 
  • Ability to translate complex data into actionable insights and strategic recommendations. 
  • Experience in high-growth SaaS, B2B, FinTech, AI/ML, or digital product organizations. 
  • Experience managing product launch readiness programs or beta testing initiatives. 
  • SQL proficiency or strong interest and capability in learning data querying tools. 

 

What You'll Need to Succeed  

  • You can see the big picture while implementing detailed solutions that scale. 
  • You remove blockers, enable execution, and keep projects moving forward. 
  • You believe decisions should be grounded in insights, not intuition. 
  • You thrive in cross-functional environments and build strong relationships. 
  • You translate complexity into clarity and align stakeholders with ease. 
  • You enjoy creating frameworks, processes, and systems that bring order to ambiguity. 

 

Base Salary Band: $154,547 - $219,038

Compensation: At PatientPoint We are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location and professional experience, which can cause your compensation to vary. The range listed is just one component of PatientPoint’s total compensation package for employees. For additional details on our total benefits package, please review the section “Why PatientPoint?” at the end of this job description.   

 

About PatientPoint: 
PatientPoint is a leading digital health company that connects patients, healthcare providers and life sciences companies with the right information in the moments care decisions are made. Our solutions are proven to influence patient behavior and improve health outcomes, driving value for all stakeholders. Across the nation’s largest network of connected digital devices in 35,000 physician offices, PatientPoint solutions empower better health for more than 750 million patient visits each year.

Latest News & Innovations: 

  1. Named A Best Place to Work Across Multiple Prestigious Platforms! Read More
  2. Featured on Built In's article "Companies That Pay Well". Read More
  3. Now Culture Content Certified by VentureFizz. Read More

What We Offer: 
We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates.

PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V

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