Desktop Support Intern

Cincinnati, Ohio, United States

Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide.

Desktop Support Intern 

Location:  Cincinnati

Job Summary: 
A Desktop Support Specialist (Co-Op / Intern) career at PatientPoint is rewarding and exciting as you will collaborate with all facets of the organization. The primary focus of the role is to provide extremely high-level customer service while solving technical issues involving information technology.  We are all about supporting the doctor-patient engagement better and you could be a part of our journey! 

What You’ll Do: 

  • Assist in Provides on-site IT (Information Technology) support for the Cincinnati office and other remote offices. 
  • Assist in at least one major project during the term where they are accountable and responsible for specific areas of that project. 
  • Meet with mentor weekly. 
  • Track efforts and accomplishment for final slide deck for presentation to stakeholders at end of term. 
  • Performs installations, repairs, upgrades, and maintenance on hardware and equipment. 
  • Onboarding / Offboarding responsibilities. 
  • Answers customer questions and resolves issues. 
  • Manages and maintains ticket queue(s). 
  • Acts as a liaison with customers on administrative and technical matters for assigned projects. Share best practices and benefit from those of your colleagues through collaboration. 
  • Performs analyses and prepares reports on system problem trends and issues. Autonomously manage and troubleshoot issues. 
  • Autonomously manages and troubleshoots issues while taking initiative and ownership. 
  • Maintain inventory and address all related IT processes through continuous improvement efforts. 
  • Develop thorough knowledge and understanding of customer challenges, expectations, and success measures where IT support is involved. 
  • Develop ongoing documentation of inventory via CMDB, processes and practices related to IT policy and directives to support the organization. 
  • Work collaboratively with all teams, vendors, consultants, and other stakeholders. 
  • Build and maintain knowledge of PatientPoint products and services. 
  • Willing to tackle additional tasks / competencies as needed to support the organization. 

What We Need: 

  • Must be a current student enrolled in a college or university 
  • Highly motivated, self-starter with strong written and verbal communication skills  

What You’ll Need to Succeed: 

  • Demonstrated success in developing and maintaining high-performing and trusted customer relationships. 
  • Professional demeanor to successfully represent and serve as part of the PatientPoint brand. 
  • Ability to quickly learn and align with the PatientPoint organization, locations, and mission. 
  • Curiosity and a commitment to continuous learning. 
  • Motivated self-starter who proactively takes initiative. 
  • Poise under pressure and ability to work in a fast-paced, high-stress environment. 
  • Highly effective problem-solver with the ability to quickly acknowledge when issues should be escalated. 
  • Excellent verbal and written communication skills 
  • Strong interpersonal skills – ability to establish and maintain influential relationships, utilize empathy, and collaborate closely across multiple teams. 
  • Exceptional organizational skills and ability to juggle competing priorities. 
  • Advanced skills in Microsoft Word, Teams, Excel, and PowerPoint. 
  • Willingness to learn how to support a multitude of applications / operating systems and how they interact within the IT framework of the organization. 
  • Jira and Slack familiarity a plus. 
  • Server background a plus. 
  • Understanding and experience in cloud, data centers, and server infrastructure a plus. 
  • Great organizational skills a must. 
  • Great interpersonal skills to work with customers. 
  • Great analytical and problem-solving skills. 
  • Excellent communication skills. 
  • Willingness to go above and beyond to assist the organization improvement efforts for IT. 

 

 

 

About PatientPoint: 
PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery of behavior-changing content at critical moments of care. As the nation’s largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and health brands with relevant information that is proven to drive healthier decisions and better outcomes. Learn more at patientpoint.com. 

Latest News & Innovations: 

  1. Named A Best Place to Work! Read More
  2. Mike Walsh, COO answers "What Makes a Great Leader". Read More
  3. Recognized on Vault’s Top Internship List. Read More

What We Offer: 
We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates.

PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V

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