Director, Precision Operations

Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide.

Location: Hybrid - Cincinnati, Ohio or New York, NY

Job Summary

The Director, Precision Implementation & Customer Success, will be responsible for leading the implementation and ongoing management of signed PatientPoint Precision partners. This role serves as the central point of coordination across internal operational teams to ensure proper technical setup, seamless execution, delivery excellence, fulfillment of contractual obligations, and ongoing relationship management. This leader should be extremely familiar with the healthtech space including intake portals, EHR data and other patient experience software.

This leader will play a critical role in translating partnership agreements into execution, ensuring deals are successfully launched, managed, and optimized from both a technical and business perspective to drive long-term value for both PatientPoint and its partners.

This is a highly cross-functional position requiring strong accountability, internal collaboration, external partner management and influence in a matrixed environment.

What You'll Do

• Lead end-to-end implementation of newly signed Precision partnership agreements.
• Serve as key POC with partners to discuss topics ranging from technical setups to business performance and revenue.
• Serve as the primary internal point of contact for partnership execution and account management.
• Coordinate across Operations, Sales, Product, Marketing, Finance, Legal, and other internal teams to ensure contractual commitments are delivered on time and at high quality.
• Translate contractual terms into actionable project plans, timelines, and deliverables. Manage execution of those steps through to successful completion.
• Proactively identify and mitigate implementation risks and operational challenges.
• Monitor performance against contract terms and partnership objectives; escalate issues as needed.
• Drive alignment across cross-functional stakeholders to ensure smooth launches and ongoing execution.
• Support renewal and expansion efforts by maintaining strong partner relationships and demonstrating execution excellence.
• Establish repeatable processes and best practices to scale partnership implementation as the business grows.

What We Need

• 7+ years of experience in partnerships, account management, operations, program management, or related roles.
• Bachelor's degree.
• Experience implementing health care technology products with portals, EHR companies, etc.
• Experience implementing complex contracts or multi-functional initiatives.
• Understanding of fundamental digital advertising principles and technologies.
• Understanding of partner revshare business models and associated processes.

What You'll Need to Succeed

• Demonstrated ability to manage competing priorities and drive projects to completion.
• Experience working in a cross-functional, corporate environment.
• Exceptional project management skills, with experience managing complex, multi-stakeholder initiatives.
• Clear, confident communication skills with both internal stakeholders and external partners.
• High level of personal accountability and ownership for outcomes.
• Strong organizational skills and attention to detail.
• Strong collaboration skills and the ability to work effectively across multiple operational functions.

Base Salary Band: $129,800.00 - $220,500.00
 
Compensation: At PatientPoint, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location, and professional experience, which can cause your compensation to vary. The base salary range listed is just one component of PatientPoint’s total compensation package for employees. For additional details on our total benefits package, please review the section “About PatientPoint” at the end of this job description.

About PatientPoint: 
PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery of behavior-changing content at critical moments of care. As the nation’s largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and health brands with relevant information that is proven to drive healthier decisions and better outcomes. Learn more at patientpoint.com. 

Latest News & Innovations: 

1. Why is PatientPoint a Best Place to Work! Read More
2. Teammate Honored as "Top Woman in Tech". Read More
3. Recognized on Vault’s Top Internship List. Read More

What We Offer: 
We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates.