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Manager of Medicare & ACA
Buffalo, NY
Manager of Medicare & ACA
Patriot Growth Insurance Services | Buffalo, NY | Onsite | Full-Time
Why This Role Matters
As the Manager of Medicare & ACA, you'll lead a high-performing team dedicated to helping individuals and families navigate complex healthcare coverage decisions with confidence. This role combines leadership, operational oversight, regulatory expertise, and business development, making a direct impact on client outcomes, team success, and the continued growth of the agency's Medicare and Individual Market business.
You'll serve as a subject matter expert and people leader, supporting enrollment activities, driving team performance, ensuring compliance, and building strategic partnerships throughout the community. Success in this role comes from balancing strong leadership with deep industry expertise and a commitment to exceptional client service.
How You'll Make an Impact
- Lead, coach, and develop the Medicare & ACA team through effective recruiting, onboarding, training, performance management, and professional development initiatives.
- Support client enrollment activities and provide guidance on Medicare Advantage, Medicare Supplement, Medicare Part D, ACA Marketplace, Child Health Plus, Essential Plan, and other Individual Market products.
- Monitor and analyze team performance, enrollment activity, sales metrics, and productivity to identify opportunities for improvement and business growth.
- Review commission reporting and sales activity to ensure accuracy while partnering with internal stakeholders to resolve discrepancies.
- Develop and execute community outreach, referral partnerships, and networking strategies that strengthen market presence and generate new business opportunities.
- Build and maintain strong relationships with carriers, FMOs, community organizations, and referral sources while coordinating educational and product training opportunities.
- Ensure ongoing compliance with CMS regulations, HIPAA requirements, state and federal guidelines, and internal policies through oversight, auditing, and team education.
- Collaborate with agency leadership to enhance operations, improve workflows, and support strategic growth initiatives.
Who You Are
- A motivated leader who enjoys developing and mentoring teams while creating a culture of accountability and success.
- Client-focused and passionate about helping individuals make informed healthcare coverage decisions.
- Skilled at balancing strategic priorities and hands-on support in a dynamic, fast-paced environment.
- Analytical and data-driven, with the ability to evaluate performance metrics and identify opportunities for improvement.
- An excellent communicator who builds trust with clients, team members, carriers, and community partners.
- Highly organized and capable of managing multiple initiatives while maintaining attention to detail and regulatory compliance.
- A relationship-builder who enjoys community engagement, networking, and driving business growth.
What You Bring
Day One:
- 3+ years of experience in Medicare, ACA, or Individual Market health insurance sales.
- Active New York Life & Health Insurance License.
- Strong knowledge of Medicare Advantage, Medicare Supplement, Medicare Part D, ACA Marketplace plans, Child Health Plus, Essential Plan, and Individual Market enrollment processes.
- Thorough understanding of CMS regulations, HIPAA requirements, and applicable state and federal compliance standards.
- Experience managing client enrollment activities and supporting health insurance consumers through plan selection and enrollment.
- Experience using CRM platforms, enrollment systems, reporting tools, and Microsoft Office applications.
- Strong leadership, organizational, analytical, and problem-solving skills.
- Excellent interpersonal, communication, and relationship management abilities.
Valuable Additions:
- Previous leadership, supervisory, or team management experience.
- AHIP certification.
- Medicare and ACA product certifications.
- Experience developing business growth, referral, or community outreach initiatives.
- Experience managing commissions, sales reporting, or operational performance metrics.
- Established relationships within the Medicare, ACA, healthcare, or community outreach landscape.
- Experience partnering with insurance carriers, FMOs, and community organizations to support business growth and consumer education.
Real Benefits for Real Life
At Patriot, great benefits mean more than coverage; they mean being there through every stage of life: your health, your family, your financial future, or simply time to recharge. Whether you're working or not, life doesn't stop. Neither should your benefits.
Highlights Include:
- Multiple medical plan options, with preventive care covered at 100%
- Free virtual medical and mental healthcare for employees and their families, plus a dedicated healthcare concierge to help you navigate benefits, compare prescription costs, and make more confident, personalized care decisions
- Employer-paid short-term and long-term disability coverage
- Paid parental leave
- Personalized PTO that lets you take time away when you need it, without traditional accruals, plus separate sick leave
- Competitive 401(k) company match to help you build your financial future
- Comprehensive dental and vision coverage
- Employee Assistance Program with confidential mental health, legal, financial, and work-life support
About Patriot Growth Insurance Services
At Patriot, we build our teams around a simple idea: people do their best work when they feel supported as whole people, not just managed as employees. We're invested in your growth, not just your output, and we back that up with a competitive salary and a comprehensive health and welfare program that extends to your family and domestic partners too, because who you're building a life with matters to us as much as the work you do.
Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. We're currently ranked the 25th-largest broker in the U.S. by Business Insurance and were named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations across more than 45 states, our collaborative model gives every person and every agency the resources and support they need to grow, while each agency keeps its own identity, culture, and way of doing business. That growth has never been about numbers alone, it's about the people behind them.
Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&I Policy located on our website at www.patriotgis.com.
Pay Range: Posted below*
*Any job offer is based upon a salary analysis to comply with applicable state pay transparency laws, considering relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis. Roles may also be eligible for a supplemental compensation, such as performance-based bonus, commission, or equity. Specific eligibility will be discussed with Talent Acquisition team.
Patriot Growth Insurance Services offers a comprehensive benefits package, including medical, dental, and vision insurance; a 401(k) with company match; personalized time off and company paid holidays.
Pay Range
$60,000 - $100,000 USD
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