Operations Associate - Côte d'Ivoire

About Paystack

Paystack’s mission is to drive African Ambition. Over 300K of some of the most renowned businesses in Nigeria, as well as a growing number of merchants in South Africa, Ghana, and Kenya and Côte d'Ivoire use Paystack’s modern payments gateway. They include the likes of MTN, Burger King, UPS, AXA Mansard Insurance, FairMoney, PiggyVest, FilmHouse Cinemas, Smile Communications, Air Peace Airlines, Crocs, Under Armour, Richemont Lifestyle Group (RLG), and many others.

In the almost 10 years our growing team has introduced a steady cadence of innovation within the online payments landscape, such as automated recurring payments, the ability for customers to pay directly from their bank accounts, automated chargebacks, and much more. We’ve been acquired by Stripe and are doubling down on the mission to help build out Africa’s payments infrastructure.

We’re obsessed about building the best place to work on the continent while accelerating digital commerce across Africa and we need your help!

About the Role

As a Bilingual Operations Associate, you will play a critical role in supporting the growth and operational efficiency of our fintech business in Côte d'Ivoire. You’ll be at the frontline of our customer experience, helping users get the most out of our products, ensuring our tools and processes are localised for the Francophone market, and maintaining strong relationships with financial partners and regulators.

This is a high-impact role for a proactive, detail-oriented, and bilingual professional who is passionate about digital finance and eager to build in a fast-paced, innovative environment. You’ll collaborate closely with teams across Support, Product, Compliance, and Business Development to drive operational excellence and deliver a world-class customer experience.

What is the Scope of Your Responsibilities?

As a member of the Customer Experience team, you will play a critical role in shaping the experience of Paystack’s priority merchants. You will act as the primary point of contact for high-value clients, ensuring seamless support and issue resolution across various transaction-related concerns. You will collaborate with internal teams to improve backend systems, optimize payout processes, and refine merchant engagement strategies.

You will monitor high-value transaction flows, proactively identifying and mitigating potential risks before they escalate. Additionally, you will develop internal knowledge resources, mentor junior specialists, and contribute to strategic initiatives that enhance merchant support.

What Will You Be Responsible For?

You’ll act as a key contributor to our on-the-ground operations in Côte d'Ivoire, with responsibilities across customer experience, product localisation, and external stakeholder engagement.

We’ll trust you to:

• Deliver exceptional support experiences: Provide timely, empathetic, and accurate support to both English- and French-speaking customers across email, chat, and phone.
• Localise and optimise: Collaborate with product and operations teams to ensure our tools, support content, and workflows are properly localised and culturally relevant for French-speaking users.
• Serve as a product champion: Develop a deep understanding of our fintech products and effectively communicate their features, value, and usage to customers and internal teams.
• Support onboarding and partner relations: Assist in onboarding new merchants and maintain clear communication with financial partners and regulators.
• Resolve operational issues: Work cross-functionally to troubleshoot and resolve product-related issues, escalate critical problems, and ensure seamless internal coordination.
• Enhance internal operations: Identify inefficiencies in workflows and suggest improvements to internal documentation, tooling, and support processes.

You’ll Thrive in This Role If You:

• Are based in Abidjan, Côte d'Ivoire and fluent in both English and French (written and spoken).
• Have excellent communication and interpersonal skills, with the ability to translate complex information into simple, user-friendly explanations.
• Are highly organized, detail-oriented, and able to manage competing priorities in a fast-moving environment.
• Demonstrate strong problem-solving skills and a proactive, ownership-driven approach to work.
• Have a strong interest in fintech, financial services, or digital innovation.
• Are comfortable using tools like Microsoft Office and customer support platforms (e.g., Zendesk, ,Front, Intercom, Salesforce).

Nice to Have:

• Prior experience in a fintech, tech startup, or customer operations role.
• Familiarity with regulatory or compliance requirements in Côte d'Ivoire or Francophone Africa.
• Experience working cross-functionally with product, legal, or compliance teams.
• Exposure to localisation or translation of customer-facing materials.

What You’ll Gain:

• A front-row seat to the inner workings of a high-growth fintech.
• The opportunity to support real users and drive solutions that make a difference.
• Hands-on experience with innovative financial products.
• Mentorship and career growth opportunities.
• Potential for full-time employment based on performance and company needs.

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Application Deadline

August 15th, 2025 at 11:59PM

Application Instructions - Read carefully!

1. To apply, click the "Apply for this job" button
2. Complete all the required questions
3. In your cover letter, please take care to explain how your professional and personal experiences have set you up to thrive in this role. This is important. We find that while unsuccessful applicants tend to simply summarise their CV, successful applicants are able to clearly articulate how their background makes them uniquely suited for this role.
4. After you submit this application form, you'll receive an update via email within a week on if you’ve made it to the next stage

Questions? Please contact Nefé at nefe@paystack.com.

Paystack is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We’re committed to providing employees with a work environment that is progressive and open-minded. Our employment philosophy is to hire the best people and empower them to do the best work of their lives. Employment decisions are based on business needs and individual merit without regard to race, color, religion, ethnicity, sexual orientation, nationality, marital status, gender or age.