Senior Credit Risk & Operations Specialist

About the company

Paystack Microfinance Bank (Paystack MFB) is building banking with care. We’re focused on creating reliable financial infrastructure that helps businesses and individuals manage and grow their money over time.

We operate as a separate company, building on nearly a decade of Paystack’s work in digital commerce and expanding beyond payments into credit, yield, treasury management, and embedded banking tools. Our approach is deliberate, long-term, and grounded in trust.

About the role

We’re looking for a driven, hands-on Senior Credit Risk & Ops Specialist to help build the foundation of our credit operations. This role is based in Lagos, Nigeria, and reports directly to the Managing Director / CEO.

This isn’t a traditional back-office risk role. We’re looking for a builder: someone who understands the art and science of credit risk in Nigeria, especially for business lending, and is excited to move away from manual processes towards a tech-first approach.

You’ll work closely with our Product, Data, and Operations teams to build the credit function end to end, from risk policies and product design to portfolio monitoring, collections, and recovery.

This role is well suited to a high-agency individual contributor who’s comfortable getting their hands dirty, has strong analytical instincts, and is motivated by the challenge of building scalable, modern credit operations from the ground up.

Key responsibilities

Credit risk management and policy

• Develop and maintain a credit risk management framework aligned with CBN guidelines.
• Define credit policies, approval limits, risk appetite, and credit scoring rules.
• Maintain credit product documentation and ensure compliance with internal policies and regulatory requirements.

Credit underwriting and analysis

• Assess the financial health of businesses using bank statements, payment flows, management accounts, and alternative data.
• Make sound, data-driven credit decisions across different business profiles.
• Track portfolio health metrics such as PAR, NPLs, and vintage performance, and produce clear reports for stakeholders.

Portfolio monitoring and reporting

• Monitor key portfolio metrics including PAR, NPL ratios, and write-offs, and proactively flag emerging risks.
• Design early warning indicators and stress-testing approaches.
• Prepare internal risk reports and required external submissions, including CBN reporting.

Product and process design

• Work with Product, Tech, and Data teams to embed risk controls into loan origination, disbursement, and servicing flows.
• Drive automation in credit scoring and decision-making using bureau data, behavioural data, and internal signals.

Collections and recovery

• Design and manage collections strategies across pre-delinquency, early, and late-stage arrears.
• Oversee recovery actions including restructures, write-offs, and legal escalation where required.

Requirements

• At least 5 years’ experience in credit risk or lending operations within a credit-led fintech, MFB, or commercial bank.
• Proven experience in credit risk assessment, policy development, and portfolio management for business lending.
• Strong understanding of CBN guidelines, internal control frameworks, AML, KYC, and risk management practices.
• Practical experience with collections and recovery, with a clear understanding of the realities of recovering funds in the Nigerian market.
• Strong analytical skills, with advanced proficiency in Excel and familiarity with other data analysis tools.
• Clear interest in using technology to solve operational problems and reduce manual processes.
• Bachelor’s degree required. A Master’s degree or professional certification such as CIBN, ICAN, ACCA, CRMP, PRM, or CFA is an advantage.
• Familiarity with credit bureaus, digital KYC tools, and loan management systems.
• Comfortable working in a fast-paced, tech-enabled environment.

Bonus points if you have:

• Experience working within organisations with multiple or complex licensing structures.
• Experience collaborating with data and product teams on credit models, or basic knowledge of SQL or Python.
• Experience building workflows or automations using tools such as Retool, Zapier, n8n, Replit, or Cursor.

Benefits

• Competitive salary and compensation package
• Comprehensive medical cover
• Fully covered parental leave
• Opportunity to take on leadership responsibility in a growing financial institution
• Smart, kind colleagues who are invested in your growth

Paystack Microfinance Bank is an equal opportunity employer. We prohibit discrimination and harassment of any kind and are committed to creating a progressive, inclusive, and open-minded workplace. Our philosophy is simple: hire exceptional people and empower them to do the best work of their lives.