Legal Operations Associate

About Paytient:
We’re on a mission to help people better access and afford care.  

Every day, millions of people, and their loved ones, need to see a doctor. For most of us, that moment is an uncertain one - we’re unsure of what’s wrong, who to go to, how long it’ll take to be seen, when we’ll feel better, and what it’ll cost.

Paytient partners with thoughtful employers and health plans who understand the impact of that moment and want to ensure that every one of their plan members are easily able to access and afford care. Our clients understand that an improved ability to self-pay for care changes patient behavior and creates value for the health plan.  This founding belief is becoming an emerging standard of care in health plan design and is now, in fact, a mandatory capability in some governmental health plans. Founded in 2018, Paytient is now part of nearly 6,000 employer health plans and providing certainty that people are better able to access and afford care.

About The Role: 

We're looking for passionate, collaborative builders to join our team and help us create a future where everyone can more easily access and afford care.

We are seeking a resourceful and proactive Legal Operations and Licensing Manager to build and manage the operational backbone of our legal department, and work with external vendors and internal stakeholders to manage state licensing renewal and annual reporting filings as required. In this dynamic role, you'll wear multiple hats, working closely with our General Counsel, Deputy General Counsel, and Head of Compliance to streamline processes, implement technology solutions, and ensure efficient management of legal resources and licensing tasks.

The Legal and Compliance team provides legal counsel, manages compliance, mitigates risks, and handles contracts, disputes, state licensing, and regulatory matters to support the organization's operations and goals. This role sits within Paytient’s legal department, providing cross-functional support to stakeholders in legal and compliance and maintaining primary responsibility for legal project management and state licensing work.

Our “remote with roots” model allows us to work where we thrive and gather as needed, often in our home office in Columbia, Missouri. This role can be performed from anywhere in the continental U.S., with the exception of Montana. 

What You'll Do: 

This team member will support the day-to-day management and efficiency of the legal and compliance team by optimizing processes, managing contracts, overseeing licensing renewals, and implementing legal and compliance technology solutions. You will play a key role in ensuring the smooth operation of legal activities, contributing to cost savings, and enhancing the overall effectiveness of the department. This is an excellent opportunity to make a significant impact as a part of a growing team. 

The ideal candidate thrives in a fast-paced environment, is a dedicated team player with excellent business partnering skills, and brings a positive, solution-oriented attitude with a strong desire to learn and grow. Key responsibilities include:

• Legal Operations Management:
• Manage and streamline legal workflows and processes to improve operational efficiency
• Assist in the preparation, review, and management of contracts and legal documents
• Coordinate with cross-functional teams, including finance, compliance, and IT, to ensure alignment on legal initiatives and projects
• Provide general administrative support to the legal team, including scheduling meetings and managing legal files
• Opportunity to drive other complex projects that may arise relating to new business verticals or legal team initiatives

• Licensing Management:
• Research, prepare, and submit state lending license applications and renewals.
• Maintain accurate records of all licenses, applications, and related documentation.
• Track license expiration dates and ensure timely renewals.
• Manage relationships with state regulatory agencies.
• Work with outside counsel to monitor state regulatory changes and updates related to lending.
• Work with outside counsel to analyze and interpret regulatory requirements and provide guidance to internal stakeholders.

• Documentation and Reporting:
• Maintain organized and up-to-date compliance documentation.
• Prepare and submit regulatory reports as required.
• Assist with internal and external audits.

• Cross-Functional Collaboration:
• Collaborate with legal, product, and operations teams to ensure compliance.
• Provide compliance guidance and training to internal stakeholders.
• Respond to internal and external inquiries regarding licensing requirements.

Who You Are

• A highly motivated self-starter who thrives in a fast-paced environment
• Excellent verbal and written communication skills to effectively interact with cross-functional teams
• Excellent organizational skills and attention to the right details
• High energy, team-oriented and enjoys helping others
• Enjoys tackling challenging projects in sometimes new subject area
  
  

What You'll Bring: 

• 3+ years of relevant work experience in operations, corporate administration, regulatory compliance, licensing,  litigation, IP, and/or privacy compliance
• Demonstrated ability to manage competing priorities and take initiative on new opportunities
• Demonstrated ability to work independently and take initiative in ambiguous situations
• Proven capability in driving data-informed decision-making
• Ability to explain legal concepts to non-legal stakeholders in a clear and concise manner
• A can-do attitude and ability to efficiently and effectively manage competing projects and priorities
• Experience within legal (paralegal, law firm, or in house) or business operations preferred
• Experience with state licensing or state regulators preferred
• Bachelors Degree preferred
• PMP or CIPP preferred 

Benefits We Offer: 

• Medical, dental and vision insurance
• $4,300 annual HSA contribution
• Paytient Health Payment Account (HPA)
• Monthly lifestyle spending stipend
• 33 days of annual PTO
• 401k plan access with a 4% employer match
• Up to 16 weeks of fully-paid parental leave
• Stock options in Paytient
• ...and more!

Paytient is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

⚠️ Important Notice ⚠️ Please note that all official Paytient recruiting emails come from @paytient.com. If you receive emails from any domain other than @paytient.com, do not respond and report it to us immediately.