Marketing Operations Associate

About Paytient:
We’re on a mission to help people better access and afford care.  

Every day, millions of people, and their loved ones, need to see a doctor. For most of us, that moment is an uncertain one - we’re unsure of what’s wrong, who to go to, how long it’ll take to be seen, when we’ll feel better, and what it’ll cost.

Paytient partners with thoughtful employers and health plans who understand the impact of that moment and want to ensure that every one of their plan members are easily able to access and afford care. Our clients understand that an improved ability to self-pay for care changes patient behavior and creates value for the health plan.  This founding belief is becoming an emerging standard of care in health plan design and is now, in fact, a mandatory capability in some governmental health plans. Founded in 2018, Paytient is now part of nearly 6,000 employer health plans and providing certainty that people are better able to access and afford care.

About The Role: 

A Marketing Operations Associate II at Paytient is responsible for implementing and managing marketing campaigns, tools, and processes to optimize the efficiency and effectiveness of our marketing initiatives. In this role, you’ll work closely with cross-functional teams in product, account management, operations, customer support, and analytics to improve and execute the company's marketing strategy. The day-to-day tasks in this role include managing marketing automation platforms, developing and executing email marketing campaigns, managing data and analytics, and ensuring marketing campaigns are aligned with company goals and brand guidelines. The Marketing Operations Associate II must have strong analytical skills, be detail-oriented, and possess a solid understanding of marketing technology and digital marketing channels.

What You’ll Do Here:

• Build and execute marketing campaigns using a marketing automation platform (we use Iterable)
• Meet and collaborate with stakeholders for various member-facing initiatives.
• Coordinate testing and subsequent reporting for email, SMS, direct mail, and app notifications
• Assist with enhancing the processes that we use to create and launch campaigns
• Become a power user and champion of high-performing member communication
• Form imaginative and innovative ideas on the channels and messaging we use to engage with members

About You:

• You have 3-5 years of experience with marketing campaigns, building emails, and using cross-channel platforms
• You are driven to test in search of better-performing collateral
• For you, learning about how and why marketing teams make decisions is just as crucial as putting those decisions in motion
• Introductory understanding of marketing automation tools and how they enable large-scale yet personalized communication.
• You can quickly understand how different platforms communicate with each other.
• You’re a team player with a proven ability to work cross-functionally
• You’re an excellent written and verbal communicator, able to maintain our brand standards and contribute positively to our team culture.

Benefits We Offer: 

• Medical, dental and vision insurance
• $4,300 annual HSA contribution
• Paytient Health Payment Account (HPA)
• Monthly lifestyle spending stipend
• 33 days of annual PTO
• 401k plan access with a 4% employer match
• Up to 16 weeks of fully-paid parental leave
• Stock options in Paytient
• ...and more!

Paytient is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

⚠️ Important Notice ⚠️ Please note that all official Paytient recruiting emails come from @paytient.com. If you receive emails from any domain other than @paytient.com, do not respond and report it to us immediately.