BSA Officer & Head of Fraud

About Paytient:
We’re on a mission to help people better access and afford care.  

Every day, millions of people, and their loved ones, need to see a doctor. For most of us, that moment is an uncertain one - we’re unsure of what’s wrong, who to go to, how long it’ll take to be seen, when we’ll feel better, and what it’ll cost.

Paytient partners with thoughtful employers and health plans who understand the impact of that moment and want to ensure that every one of their plan members are easily able to access and afford care. Our clients understand that an improved ability to self-pay for care changes patient behavior and creates value for the health plan.  This founding belief is becoming an emerging standard of care in health plan design and is now, in fact, a mandatory capability in some governmental health plans. Founded in 2018, Paytient is now part of nearly 6,000 employer health plans and providing certainty that people are better able to access and afford care.

We are seeking a resourceful and proactive BSA Officer & Head of Fraud to oversee and manage our Bank Secrecy Act (BSA) compliance program and lead our fraud prevention initiatives. This dual role requires a deep understanding of BSA/AML regulations, fraud detection and prevention techniques, and the ability to build and manage a comprehensive compliance and fraud program within a fast-paced fintech environment. You will be responsible for ensuring the company's compliance with all applicable BSA/AML regulations and mitigating fraud risks. In this dynamic role, you'll work closely with the Legal and Compliance team to streamline processes, implement technology solutions, and ensure efficient management resources.

The Legal and Compliance team provides legal counsel, manages compliance, mitigates risks, and handles contracts, disputes, state licensing, and regulatory matters to support the organization's operations and goals. This role reports to the Head of Compliance.

What You’ll Do

This dual role requires a deep understanding of BSA/AML regulations, fraud detection and prevention techniques, and the ability to build and manage a comprehensive compliance and fraud program within a fast-paced fintech environment. You will be responsible for ensuring the company's compliance with all applicable regulations and mitigating fraud risks. This is a hands-on role where  strong understanding of SQL and data analysis is essential and the ability to translate data into actionable insights and recommendations an absolute must.

Responsibilities:

BSA/AML Compliance:

• Maintain a comprehensive BSA/AML compliance program, including policies, procedures, and controls.
• Serve as the primary point of contact for BSA/AML regulatory matters.
• Conduct an annual BSA/AML risk assessment and implement appropriate risk mitigation strategies.
• Oversee customer due diligence (CDD) and enhanced due diligence (EDD) processes.
• File Suspicious Activity Reports (SARs) and Currency Transaction Reports (CTRs) as required.
• Stay up-to-date on regulatory changes and ensure the company’s compliance program is aligned with current requirements.
• Manage regulatory examinations and audits related to BSA/AML.
• Manage the design and implementation of transaction monitoring rules aligned to the BSA/AML risk assessment and associated typologies.
• Coordinate requests from partner organizations related to BSA/AML topics (including required reporting)

Fraud Prevention:

• Develop and implement a comprehensive fraud prevention program to detect and prevent fraudulent activity.
• Lead the investigation of suspected fraud cases and work with applicable teams to implement corrective actions.
• Utilize fraud detection tools and techniques to identify and mitigate fraud risks.
• Monitor transaction activity and identify suspicious patterns.
• Develop and implement fraud prevention policies and procedures.
• Collaborate with technology and operations teams to implement fraud prevention controls.
• Analyze fraud trends and develop strategies to mitigate emerging risks.
• Develop and manage fraud related reporting and metrics.
• Lead the investigation of suspected fraud cases and implement corrective actions.
• Utilize fraud detection tools and techniques, including data analysis and SQL queries, to identify and mitigate fraud risks.
• Monitor transaction activity and identify suspicious patterns using SQL queries and data analysis.
• Coordinate requests from partner organizations related to fraud topics (including required reporting)
• Develop and utilize SQL queries to extract, analyze, and report on transactional data for fraud detection and prevention.

Leadership & Management:

• Build and lead a high-performing team of compliance and fraud professionals.
• Provide guidance and mentorship to team members.
• Foster a culture of compliance and fraud awareness throughout the organization.
• Collaborate with senior management to ensure alignment between compliance and business objectives.
• Manage and continue to foster a strong relationship with applicable partner organizations on BSA/AML- and fraud-related topics.

Qualifications:

• Bachelor's degree in business, finance, criminal justice, or a related field.
• 5+ years of experience in BSA/AML compliance and fraud prevention, preferably in the fintech or financial services industry.
• Certified Anti-Money Laundering Specialist (CAMS) and/or Certified Fraud Examiner (CFE) certification preferred.
• Deep understanding of BSA/AML regulations, including the USA PATRIOT Act, OFAC sanctions, and related guidance.
• Proven experience in developing and implementing BSA/AML and fraud prevention programs.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.  
• Experience with fraud detection tools and technologies.
• Strong knowledge of risk management principles.
• Experience in a fast-paced, dynamic environment.
• Experience in leading and building teams.
• Strong proficiency in SQL for data extraction, manipulation, and analysis.
• Experience with data visualization tools (e.g., Tableau, Power BI) is a plus.  
• Understanding of relational databases and data warehousing concepts.

Benefits We Offer: 

• Medical, dental and vision insurance
• $4,300 annual HSA contribution
• Paytient Health Payment Account (HPA)
• Monthly lifestyle spending stipend
• 33 days of annual PTO
• 401k plan access with a 4% employer match
• Up to 16 weeks of fully-paid parental leave
• Stock options in Paytient
• ...and more!

Paytient is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

⚠️ Important Notice ⚠️ Please note that all official Paytient recruiting emails come from @paytient.com. If you receive emails from any domain other than @paytient.com, do not respond and report it to us immediately.