Associate Strategist

Thank you for your interest in Paytronix! Please note that all correspondence with Paytronix employees will come from either an @paytronix.com or @theaccessgroup.com domain.

Paytronix is a cloud-based digital guest engagement platform for the hospitality industry. Our innovative, unified platform provides loyalty programs, online ordering, gift cards, branded mobile applications, and strategic insights to more than 1,800 leading restaurant and convenience store brands. Our valued clients leverage the power of Paytronix across 50,000 sites globally to create seamless, personalized, and brand-authentic experiences that foster lasting relationships with their customers. For more than 20 years, Paytronix has been a trusted partner helping brands maximize the lifetime value of their guests and grow more profitable businesses. For more information, visit www.paytronix.com.

The kind of person we’re looking for: 

We’re looking for an energetic, thoughtful, and persuasive person with client management skills and an interest in helping convenience store and restaurant marketers use their data to drive business results.  You’ll work with Strategists to develop loyalty marketing plans for our clients and collaborate with the client and the customer success account team, including Technical Success Managers to implement those plans and measure their effectiveness. 

You’ll need effective communication skills to listen to and understand your client’s needs and to share your recommendations with them.  You will need to be creative in coming up with new ideas, persuasive to convince your clients to try your ideas, and organized and detail-oriented to execute them.  You will also need to be comfortable with data analytics to carefully measure loyalty program health and campaign effectiveness. 

The kind of stuff you’ll be doing: 

• Onboarding new clients and helping them successfully launch their loyalty programs. 

• Working with new clients to understand their specific needs, to coach them on what metrics matter, and to develop customized dashboards and reporting. 

• Working with Strategists to develop account plans, particularly the marketing campaigns they will run, the goals we will aim for, etc. 

• Developing customized guest segmentation strategies and developing programs tailored to each segment to drive guest and program value. 

• Working with Paytronix and Client teams to execute promotional strategies. 

• Analyzing the effectiveness of promotional activity. 

• Designing, measuring, and improving CRM programs. 

• Conducting regular conference calls and in-person meetings to present your findings on a range of topics and providing advice on how the client can improve their program. 

• Coordinating with internal teams to execute analyses. 

• Traveling at least 5% domestically. 

The kind of skills and experience you’ll need:  

• This role is ideal for someone with 2+ years of post-undergraduate work experience. 

• Excellent analytical and problem-solving skills. 

• Excellent communication skills, including the ability to explain your ideas, and explain technical analysis to a non-technical audience. 

• Have a passion for marketing/loyalty, data, and analytics.  

The extra stuff that would be nice:  

• Convenience, restaurant, or retail marketing, operations, and/or analytics experience  

• Experience with the Paytronix system  

• Experience with loyalty programs  

• Background in business intelligence tools (Looker, Power BI)  

• Business strategy experience.  

 Salary range: $70k-$75k  

Benefits:

At Paytronix, we offer a wide variety of benefits aimed at allowing our employees to prioritize their well-being, and be their best selves:

Retirement:

• Paytronix allows employees to contribute to their 401k through Fidelity. The company plan matches 100% of the first 5% of an employee’s contribution based on individual salary.

Medical:

• Paytronix offers plans to contribute to Health Savings Accounts (HSA).

Personal:

• Employees that are expecting receive a generous Parental Leave offering.
• Paytronix offers company-paid Short-term and Long-term Disability, and Life Insurances.
• Accrued PTO (Paid Time Off), off during public holidays, and “floating” holidays.

Voluntary benefits include: 

• Protection from identity theft.
• Legal coverage for matters including, but not limited to: home and real estate, estate planning, and elder care.