Job Application for Service Manager at PDM Group

PDM Group has a proud company history that dates back to 1935. One of our Founding Companies, Hearnen Air Conditioning was one of the first factory distributorships set up by Willes Carrier. We are a leading Industrial and Commercial Air Conditioning Heating and Ventilating Service provider. Our business was founded on responding quickly to our customer’s needs, delivering good quality service and producing a positive result for our customers. We have an office with a fully staffed Service Department in Cranbury, NJ which provides HVAC Service and Maintenance to the Tri-State Area and beyond including Maryland which covers Metro Washington, DC and Northern Virginia.

PDM Group has made its name providing the highest quality Engineering, Design Installation and Service.

Our Engineering and Installation Department specializes in Design Build Applications from the simplest to the most complex including air conditioning, heating, piping and process systems guaranteed to meet your specifications.

PDM Group sells, installs and services all major brands of HVAC Equipment including Process and Comfort Chillers. We specialize in control systems including Building Automation, Process Chillers, and Cooling Towers for the Plastics Industry and specialty equipment such as Desiccant Dehumidifiers for the Food, Pharmaceutical and Process Industries, Humidification Systems and Data Center Cooling Equipment.

We set high standards for all our employees and sub-contractors. Their attitudes and skills are expected to reflect our company’s commitment to exceed your expectations in everything we do.

POSITION OVERVIEW:

The Service Manager’s main responsibility is to supervise and support the service operations team, understand customer expectations, uphold quality standards, and maintain the division infrastructure. This position will ensure company policy and procedures are adhered to and that the division meets performance goals. The Service Manager plays a critical role in customer relations by providing efficient problem-solving skills and building lasting relationships.

RESPONSIBILITIES:

Knowledge and understanding of existing policies and procedures
Routinely work with Director of Service Operations to review department financial service goals and progress
Assist with service department scheduling and planning the use of material & equipment
Daily oversight of customer service and data analysis
Work closely with inventory personnel for material sourcing and lead times
Assists in recruiting, training, and coaching team members
Provide guidance, discipline, and coaching to support service office and field team
Communicating changes in policy/procedures
Instill a culture of accountability and pride in individual & team performance
Ensure quotes are sent to customers within company established timelines
Responsible to provide hourly pricing and credit card hold amounts for COD customers
Achieve margin goals based on work category
Ensure projects are delivered per estimates and customer expectations
Provide administrative, sales, and estimating support to the service department
Review warranty repairs and ensure they are handled appropriately
Escalate customer complaints, service issues, or billing discrepancies to Director of Service Operations

MINIMUM QUALIFICATIONS:

5 years of mechanical service or related service management experience

Participate in on call rotation providing team members and customers with after-hours support when needed

Occasional evening and weekend work may be required as job duties demand

Education/Experience:

High School diploma or GED and 5 years’ experience working in a fast-paced service department or within the mechanical/construction industry

Preferred Qualifications

Problem Solving/Analysis skills
Organizational leadership to encourage team growth and cooperation.
Customer/Client Focus
Project Management experience
Ability to multitask in a fast-paced environment
Verbal & written communication skills
HVACR/Plumbing/Mechanical experience
Field estimating or design build experience
Attention to detail and organization
Proficiency in Microsoft Word, Excel, & Outlook

PDM Group is an Equal Opportunity Employer with a strong commitment to the achievement of excellence and diversity among its workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

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Service Manager

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