Director of People Operations

To maintain a strong connection with our members and local communities and better understand their unique needs, we are currently considering applications from candidates residing in Oregon and Washington for all open positions. We appreciate your understanding as we focus our hiring efforts in these specific regions. And, we encourage all qualified candidates from these states to apply, as we look forward to learning more about your unique skills and experience!

Applicants are encouraged to apply by April 3, 2026, at 5:00 PM PST. Job postings are subject to close early or extend longer than the anticipated closing date. We recommend applying as soon as possible.

Where You will Work: Remote role open to candidates residing in Washington (WA) or Oregon (OR). (Branches)

Pay Range: The target annual pay range for this position is $147,048 - $167,100. The full annual pay range is $133,680 - $200,520.

• Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer of employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

Job Overview:

This position leads the People Operations shared‑services function, ensuring accurate, efficient, and compliant delivery of core People & Culture processes and employee support. This role is accountable for payroll, HRIS data integrity, benefits and leave administration, and the overall People & Culture service experience for employees and managers.

What You’ll Do: 

• Leads People Operations team (payroll/HR generalists, benefits specialist, HR coordinator) to deliver consistent, high‑quality People & Culture services.
• Owns end‑to‑end execution of core People & Culture processes, including payroll, HRIS data integrity, onboarding/offboarding logistics, and employment changes.
• Oversees day‑to‑day benefits and leave administration, ensuring accurate, timely, and compliant processing.
• Operates and improves the People & Culture “front door” (shared inbox), setting and monitoring clear service‑level expectations for employees and managers.
• Designs, documents, and continuously improves standard People & Culture processes, forms, and knowledge resources to enable self‑service and reduce manual rework.
• Embeds compliance and control requirements into People Operations workflows in partnership with Legal, Finance, and audit (documentation, checks, reporting).
• Partners closely with the Total Rewards Center of Excellence to operationalize compensation, benefits, and recognition programs and annual cycles.
• Collaborates with People Business Partners and the Director of Talent Experience to ensure seamless handoffs between strategic work and operational execution.
• Uses metrics (e.g., cycle times, error rates, satisfaction data) to monitor performance and drive process simplification and automation.
• Manages vendor relationships related to People & Culture systems, payroll, and benefits from an operational perspective.
• Serves as primary escalation point for complex operational issues and employee or manager service concerns.
• Coaches and develops People Operations team members, building a culture of service, accountability, and continuous improvement.
• All other duties as assigned.

When You'll Be Working: Monday through Friday during regular business hours.

Qualifications: 

• A minimum of seven (7) years of progressive HR experience with significant hands-on responsibility for HR operations, including payroll, HRIS, and benefits and leave administration.
• Proven experience leading and developing a small, multi-disciplinary HR operations or shared-services team.
• Strong technical execution skills and comfort operating in a lean, process-improvement-focuses environment are essential.
• Bachelor's Degree of Human Resources Management, Organizational Development, Business Administration or related field of study. 
• SHRM-CP, PHR, or similar certification.

Bonus Points If You Have: 

• Masters Degree in MBA, Human Resources Management, Leadership, Industrial-Organizational Psychology or related field. 

What You’ll Bring:

• Deep knowledge of HR operations, including payroll, HRIS, and benefits/leave administration in a regulated environment.
• Strong understanding of HR compliance and internal controls, with the ability to embed them into day‑to‑day processes.
• Proven ability to design, document, and improve HR processes and workflows in a small team context.
• Skill in leading and developing a small, multi‑disciplinary HR operations team.
• Excellent analytical skills and comfort using metrics to manage performance and drive decisions.
• Strong vendor management skills, particularly with payroll and HRIS.
• Exceptional organizational and prioritization skills, with the ability to manage high volumes and competing deadlines.
• Clear, service‑oriented communication skills for working with employees, managers, and cross‑functional partners.
• Ability to collaborate effectively with HRBPs, Total Rewards, Finance, Legal, and IT.
• High degree of discretion and judgment in handling sensitive employee and organizational information.

Total Rewards: 

This position is eligible for Full-Time Regular benefits. Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage.

• Includes an option for Medical, Dental, and Vision insurance to be paid at a 100% by company for the employee only coverage. 
• We also offer Health Care FSA (HCFSA), Health Savings Account (HSA) with employer contributions, and Dependent Care FSA (DCFSA).
• Employees also have access to Life and AD&D insurance.
• Employees are able to enroll in our 401k plan.
• Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis. 
• Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time.

All benefits except 401k start the first of the month following date of hire. Employees become eligible to contribute to 401k on the first of the month following 60 days of employment.

Peak Credit Union participates in E-Verify. We use E-Verify to confirm the identity and employment eligibility of all persons hired to work in the United States.

For more information on E-Verify, please click here: E-Verify Participation Poster English and Spanish

For more information on Right to Work, please click here: Right to Work

Peak Credit Union is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters 

If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email Careers@peakcu.org. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Careers@peakcu.org. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

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