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Retail Store Manager, San Francisco

San Francisco, CA

About Peak Design

Peak Design makes radical, meticulously-engineered gear for detail-obsessed people. Our backpacks, travel bags, camera gear, and phone accessories are used dang-near everywhere. If you’ve visited Machu Picchu, Tokyo, or an REI store in the last 10 years, you’ve been within ogling distance of a Peak Design product.

Alongside our award-winning gear is a brand that truly reflects who we are as people—passionate about design, deeply caring about our environmental and social impact, unafraid to speak up, radically transparent, and generally down to clown. Whether we’re explaining a product, running a sale, launching a nonprofit, sponsoring a film, or razzing the biggest company on Earth, we do it with our trademark honesty, warmth, and wit. Through our products and our brand, we aim to create delight, and leave this world better than how we found it.

About the job

In this role, you'll have the opportunity to be the dynamic heart of our store, fueling our customers' love for our award-winning products with your boundless energy and meticulous attention to detail. You'll be the orchestrator of our retail experience, blending the roles of a sales ambassador, product guru, community builder, and customer support champion. We need someone to own the essence of our brand within the store's walls, ensuring it's a vibrant and welcoming space. As our fearless store leader, you'll inspire our sales team, design flexible schedules, and cultivate a joyful work environment. You'll lead our mission to enrich our community calendar and establish deeper connections with customers, like-minded brands, and our local neighbors. Your adeptness in managing our stockroom will ensure it's always brimming, our customers will leave with elation, and our store will become the go-to destination in the neighborhood. You'll figure out what works, discern trends, and know precisely when to innovate. We're looking for an individual who can skillfully combine all these elements, a person who thrives in the ever-evolving world of retail and knows that sometimes, bucking the trends is the key to making a lasting impact.

About the role:

People Leadership

  • Lead recruitment, interviews, and hiring to maintain full staffing
  • Conduct regular performance evaluations and foster a positive sales team environment.
  • Oversee new hire training and ensure current staff receives ongoing training on new products
  • Provide support during high store traffic to ensure exceptional customer service.
  • Manage part-time staff schedules, including regular hours, special events, and peak seasons.
  • Cultivate a happy work atmosphere to support the professional growth of the sales team.
  • Act as a conduit for customer feedback, regularly presenting it to the Director of Retail.

Products and Inventory

  • Demonstrate comprehensive product knowledge, exceptional soft-selling skills. 
  • Manage financial tasks, including daily, til counts, and regular money deposits as per our Retail guidelines.
  • Maintain accurate inventory data through regular cycle counts and checks.

Physical Space Responsibilities

  • Ensure that the store always looks clean and inviting.
  • Keep all product and window displays up to visual merchandising standards.
  • Proactively manage repairs and maintenance of the physical space as needed.

Events and Community

  • Organize and host engaging monthly in-store events that not only bring potential customers into our physical space but also provide an opportunity to create a memorable in-person experience, fostering a personal connection with our community.

Role requirements

  • At least 5 years of people management experience
  • Experience with retail market and/or community in San Francisco
  • An upbeat and energetic people person who naturally connects with others
  • A self-starter who tackles challenges with a rockstar's enthusiasm and determination
  • Exceptionally organized and highly meticulous in all endeavors
  • Environmentally conscious
  • Thrives in an active, social, and lively workspace, finding inspiration in a dynamic environment
  • Enjoys community building, fostering connections and creating a sense of belonging
  • Highly adaptable, readily embracing change and new opportunities
  • A master delegator and skilled project manager, adept at orchestrating tasks and teams for optimal results
  • Possesses strong leadership and motivating skills, inspiring and guiding others to excel
  • Ability to work 5 days a week, which includes weekends
  • Ability to travel to another retail location at least twice a year

Nice-to-haves 

  • Experience with the Hayes Valley neighborhood
  • Passionate about travel, photography, design, and other creative outlets
  • Strong connection to the creative community

A day in the life:

  • Start your morning with an artisan cup o’ joe and enter your sparkling new retail home. Greet your team and ensure the store is in tip-top shape—not a strap out of place.
  • Rally your team in a morning huddle, review their daily tasks, and get folks hyped. Then kick open those doors and welcome in all our customers. 
  • Fire up the ol’ laptop to check Slack, email and get acquainted with your to-do list for the day. Maybe you take a call with another brand on the block to plan a community event or maybe you are reviewing product training materials for our newest gear that’s about to launch. 
  • If it’s Tuesday, don’t forget to put in a lunch order for you and the team. It’s on us!
  • Mix it up on the sales floor to knock out the post-lunch sleepies. Chat with customers, check in with your team, and ensure everyone who enters, even your staff, leaves with giant smiles. 
  • Now you’re back at your desk checking sales numbers, adjusting next month’s shifts, scheduling vendor payments, and flushing out talking points for your next team meeting. 
  • One last call with our Retail Ops Lead is to chat through the new window display installs and inventory planning adjustments. 
  • Log off for the day and enjoy some time away from the screen (or maybe even people). Perhaps that’s a post-work stroll through the neighborhood, team outing, or spending quality time with friends and family.

Salary Range

Peak Design’s purpose is to create happy, meaningful lives for the people that work here. The base salary posted for this role is $75,000 - $105,000. Final offer amounts are determined by multiple factors and may vary from the amounts listed above.


Diversity, Equity, Inclusion and Belonging

At Peak Design we believe a diverse team is an innovative team and something worth celebrating. A range of perspectives and backgrounds creates a stronger and more creative work environment (not to mention more fun). We’re committed to equality and inclusivity across race, gender, age, religion, identity, and experience. 
 
Some candidates may see a long list of job requirements and feel discouraged because they don’t match every single bullet point – we strongly encourage you to apply anyway! If what we do resonates with you, and you feel excited and able to contribute, we’re equally stoked for the opportunity to engage with you.

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