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Regional Operations Support Manager, Southeast

Lake Mary, Florida

At PEARCE, we've got a career for you!

Pearce is a leading technology-enabled provider of asset management solutions for mission-critical electromechanical infrastructure throughout North America. Pearce provides technical maintenance, repair, operations, and engineering services for uninterruptible power supply (UPS) systems, backup power generators, battery energy storage systems (BESS), critical cooling systems, and other electrical and mechanical infrastructure across end markets such as renewable energy, telecom, and data centers. Founded in 1998, Pearce has more than 4,000 employees and 28 locations across the U.S. Pearce is a wholly owned subsidiary of CBRE Group, Inc., the world’s largest commercial real estate services and investment firm. To learn more about Pearce visit http://www.pearce-services.com.

 

Your Impact:

The Regional Operations Support Manager is a key leadership role responsible for coordinating and executing the operational functions that directly enable successful service delivery [HVAC, Generator, Critical Power] across a region. This role oversees a cross-functional support team—including dispatch, technical support, fleet, training, onboarding, and materials—and works closely with Business Managers, Field Managers, and Customer Success to ensure seamless job execution.  The Operations Support Manager ensures that processes are consistent, efficient, and scalable to meet customer and contractual requirements while enabling strong performance in the field.  This Operations support manager will support Cooling and Power's Southeast Region. This role will require you to work onsite from our Lake Mary, FL office. 

Core Responsibilities:

  • Proactively monitor commercial workload to identify roadblocks, high-risk jobs, or urgent support needs. 
  • Assist field managers ensure tech readiness through coordinating technician training where necessary. 
  • Ensure field operations has all necessary items to complete jobs, including coordination of parts ordering, delivery status, & proper inventory execution.   
  • Resolve all escalated field action items, site changes, equipment updates, or parts issues. 
  • Support kickoff meetings and coordinate with field managers to align on job scope and site readiness. 
  • Coordinate site visit support with the schedulers as needed, supporting communication and service logistics. 
  • Validate that all onboarding for all new field hires is complete by auditing the onboarding checklist that onboarding coordinator submits.  Checking that proper setup for fleet, tools, system access, orientation, and training is complete 
  • Be single point of contact for field teams to Fleet Coordinator to oversee fleet operations for the region, including vehicle assignments, tracking, maintenance, and compliance.  
  • Supervise the materials manager to ensure that parts tracking, delivery updates, and inventory management support seamless job execution. 
  • Review and validate that standard operating procedures (SOPs) are being followed by administrators, field operations and field support roles. 
  • Responsible for assisting the Regional Business Manager on any tasks where operations specific knowledge is needed for customer onboarding. 

Core Experience

  • 5+ years in field service operations, dispatch, or service coordination, with 2+ years of team leadership experience.  
  • Strong understanding of dispatch logistics, service contracts, parts/materials management, and technician support. 
  • Experience with ERP, field service, or dispatching software.
  • Proven ability to implement scalable processes, resolve field challenges, and ensure high service quality under tight timelines. 
  • Excellent organizational and communication skills; able to lead cross-functional coordination across remote teams. 
  • Comfortable working in a fast-paced environment with multiple competing priorities. 

Physical/Work Environment:

At Pearce safety is our number one concern. Candidates must be able to comply with any applicable OSHA Standards.

 

Candidate must be able and willing to work from the regional office located at 115 Commerce St., Lake Mary, FL 32746, and travel as needed.

 

What We Offer

Pearce offers a family-friendly and innovative culture with opportunities for growth, competitive compensation, comprehensive health benefits including medical, dental and vision insurance, flexible spending accounts, HSA option. To help you recharge, we have paid vacation and paid holidays. For your future, we offer a company-matching 401(k) Retirement, Life Insurance, Tuition reimbursement, and professional development training.  To help you be successful at work, as required for the role, we will provide a company vehicle, phone, laptop, or tablet along with all necessary tools and safety equipment.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Learn more about us at www.Pearce-Services.com!

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