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HVAC/Telecom Field Support

United States

At PEARCE, we've got a career for you!

Pearce is a leading technology-enabled provider of asset management solutions for mission-critical electromechanical infrastructure throughout North America. Pearce provides technical maintenance, repair, operations, and engineering services for uninterruptible power supply (UPS) systems, backup power generators, battery energy storage systems (BESS), critical cooling systems, and other electrical and mechanical infrastructure across end markets such as renewable energy, telecom, and data centers. Founded in 1998, Pearce has more than 4,000 employees and 28 locations across the U.S. Pearce is a wholly owned subsidiary of CBRE Group, Inc., the world’s largest commercial real estate services and investment firm. To learn more about Pearce visit http://www.pearce-services.com.

Your Impact

The Technical Support Specialist plays a critical role in supporting field technicians by providing real-time troubleshooting guidance for HVAC and critical infrastructure systems across telecom, data center, and field environments. This role directly impacts uptime, service quality, and technician effectiveness by resolving issues quickly, improving first-time fix rates, and identifying trends that drive continuous improvement in training, documentation, and operational processes.

Core Responsibilities

  • Provide remote technical support to field technicians via phone, messaging, or video
  • Guide technicians through safe, structured troubleshooting steps for HVAC and critical systems
  • Assist in diagnosing issues related to commercial HVAC systems, including wall-mount units, split systems, package units, economizers, and controls
  • Support troubleshooting of electrical systems, including meter usage, wiring diagrams, low-voltage circuits, alarm circuits, and remote monitoring systems
  • Help identify issues with compressors, refrigerant circuits, and system performance
  • Ask targeted, structured questions to efficiently diagnose field issues
  • Determine when to escalate issues to OEMs, vendors, customers, or internal leadership
  • Document all support interactions clearly within ticketing/work order systems
  • Identify recurring issues, training gaps, and process inefficiencies
  • Contribute to the development and improvement of SOPs, troubleshooting guides, and knowledge base content
  • Partner cross-functionally with operations, field managers, safety, quality, and training teams
  • Support preventive maintenance insights and field best practices

Core Experience

  • 3+ years of experience in technical field support, HVAC service, telecom infrastructure, or critical facilities
  • Strong troubleshooting experience in one or more of the following:
    • Commercial HVAC systems (wall-mount units, split systems, package units)
    • Telecom shelters, CEVs, or hub sites
    • Data center cooling or critical facility environments
  • Hands-on experience with:
    • Electrical troubleshooting and meter usage
    • Reading schematics, wiring diagrams, and blueprints
    • Low-voltage control systems and alarm circuits
    • Refrigerant systems and compressor diagnostics
  • Experience supporting or working alongside field technicians in a service environment
  • Familiarity with ticketing systems, work orders, and documentation processes
  • Strong communication skills with the ability to coach and guide technicians remotely
  • Ability to prioritize and manage multiple support requests in a fast-paced environment
  • Experience identifying trends and contributing to process or training improvements

Preferred:

  • Experience with OEMs such as Bard, Marvair, Vertiv/Liebert, or Airsys
  • Background in telecom, commercial HVAC, or data centers
  • Experience in technical training, mentoring, or leadership roles
  • Familiarity with remote monitoring systems and alarm diagnostics

At Pearce, we are committed to fair and transparent pay practices.  Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.

In addition to wages, employees may also be eligible for performance and referral bonuses, production incentives, tool/equipment and fuel stipends, company vehicle, per diem or other applicable compensation.  We also offer all full-time employees a comprehensive benefits package including health and life insurance, 401k with employer match, paid time off, tuition reimbursement, and professional development courses.

This pay range reflects our commitment to pay equity and compliance with state and federal pay transparency laws. If you have questions about compensation, we encourage open discussions during the hiring process.

 

Base Pay Range

$70,000 - $95,000 USD

What We Offer

Pearce offers a family-friendly and innovative culture with opportunities for growth, competitive compensation, comprehensive health benefits including medical, dental and vision insurance, flexible spending accounts, HSA option. To help you recharge, we have paid vacation and paid holidays. For your future, we offer a company-matching 401(k) Retirement, Life Insurance, Tuition reimbursement, and professional development training.  To help you be successful at work, as required for the role, we will provide a company vehicle, phone, laptop, or tablet along with all necessary tools and safety equipment.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Learn more about us at www.Pearce-Services.com!

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