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Senior Manager, EV Field Services

United States

At PEARCE, we've got a career for you!

Pearce is a leading technology-enabled provider of asset management solutions for mission-critical electromechanical infrastructure throughout North America. Pearce provides technical maintenance, repair, operations, and engineering services for uninterruptible power supply (UPS) systems, backup power generators, battery energy storage systems (BESS), critical cooling systems, and other electrical and mechanical infrastructure across end markets such as renewable energy, telecom, and data centers. Founded in 1998, Pearce has more than 4,000 employees and 28 locations across the U.S. Pearce is a wholly owned subsidiary of CBRE Group, Inc., the world’s largest commercial real estate services and investment firm. To learn more about Pearce visit http://www.pearce-services.com.

Your Impact: 

Build and lead the team that executes flawlessly; scaling teams, systems and processes that deliver customer delight and healthy margins. Candidates who are available to work primarily during Pacific Time Zone (PT) business hours are preferred.

Core Responsibilities:

Own the execution of work orders and projects.

You are accountable for everything our technicians do. Safety and quality are critical. Customer experience and profitability is your outcome. You will be responsible for 2 countries, 7 regions, and nearly 300 technicians. Your performance is critical to the entire EV industry, since your technicians fix most of the chargers deployed in North America. Within your first year, you'll have leveled up the current field of technicians and built two centers of competence for commissioning and construction. 

Build high-performing teams

Recruit, develop and lead field service managers to operate a customer-centric organization. You create a culture where people take ownership, show concern about the fine details, solve problems quickly and work safely. 

Design and implement scalable processes and systems

You seek long-term solutions and implement processes that simplify a complex industry. You work across the company to find the root cause to friction and use your influence to fix it collaboratively. You're always looking for systems to automate our manual processes to free your team up for high-value tasks.  

Precisely manage subcontractors

In areas or situations where hiring is not feasible, ensure that subcontractors are held to the same high standards as employees; our customer should not notice a difference in who does the work because everything executed under your leadership is quality.  

Deliver success

Your north star is to build a field service team that is the standard of excellence within the EV industry, while delivering margins that represent value for our shareholders.

Specific duties may vary or evolve over time based on business and client needs.

Core Experience

  • 7+ years of building teams, with a majority in renewable energy, preferably EV. 
  • Deep Field Service operational expertise. 
  • Demonstrated ability to scale rapidly without breaking things. 
  • A contagious "whatever it takes" mindset and high-agency approach to problem solving. 
  • Strategic thinking paired with hands-on execution capability. (You'll be one of very few field service Senior Managers in the industry issued a work truck and tools to enable your desire to lead through example). 
  • Exceptional leadership and team-building skills with a record of attracting, developing, and retaining top talent. People follow you wherever you go. 

Construction and commissioning experience; you can arrive to any jobsite and spot opportunities and safety issues

 

What We Offer

Pearce offers a family-friendly and innovative culture with opportunities for growth, competitive compensation, comprehensive health benefits including medical, dental and vision insurance, flexible spending accounts, HSA option. To help you recharge, we have paid vacation and paid holidays. For your future, we offer a company-matching 401(k) Retirement, Life Insurance, Tuition reimbursement, and professional development training.  To help you be successful at work, as required for the role, we will provide a company vehicle, phone, laptop, or tablet along with all necessary tools and safety equipment.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Learn more about us at www.Pearce-Services.com!

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