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Account Manager - Generator Services

Seattle, Washington

At PEARCE, we've got a career for you!

Pearce is a leading technology-enabled provider of asset management solutions for mission-critical electromechanical infrastructure throughout North America. Pearce provides technical maintenance, repair, operations, and engineering services for uninterruptible power supply (UPS) systems, backup power generators, battery energy storage systems (BESS), critical cooling systems, and other electrical and mechanical infrastructure across end markets such as renewable energy, telecom, and data centers. Founded in 1998, Pearce has more than 4,000 employees and 28 locations across the U.S. Pearce is a wholly owned subsidiary of CBRE Group, Inc., the world’s largest commercial real estate services and investment firm. To learn more about Pearce visit http://www.pearce-services.com.

Account Manager – Generator Services

Position Summary

The Account Manager is responsible for developing and managing customer relationships while driving profitable growth within the company’s generator service business. This role serves as the primary point of contact for assigned customers, ensuring exceptional service delivery, identifying opportunities for preventive maintenance, repairs, upgrades, replacements, and service agreements, and coordinating closely with operations to deliver on customer commitments.

The ideal candidate understands the generator service industry can build strong customer relationships, and can effectively bridge the gap between customer needs, field service operations, and business objectives.

Key Responsibilities

Customer Relationship Management

  • Serve as the primary point of contact for assigned generator service customers.
  • Conduct regular customer reviews to understand operational needs, upcoming projects, service concerns, and opportunities for improvement.
  • Proactively communicate service status, recommendations, scheduling updates, and resolution of customer issues.
  • Ensure customer concerns are addressed promptly and escalated appropriately when necessary.
  • Maintain accurate customer, equipment, service history, and opportunity information within operating systems.

Sales & Revenue Growth

  • Develop and execute account strategies to achieve revenue and profitability targets.
  • Identify opportunities for preventive maintenance agreements, emergency service, repairs, load-bank testing, inspections, parts, upgrades, generator replacements, and other related services.
  • Generate proposals and quotes for service opportunities in partnership with estimating and operations.
  • Manage opportunities from initial customer need through proposal, negotiation, award, and handoff to operations.

Generator Service Expertise

  • Develop a strong understanding of generator systems, preventive maintenance requirements, inspections, testing, repairs, and common generator service needs.
  • Understand customer requirements related to standby power, emergency power systems, and generator reliability.
  • Review technician findings and service reports with customers and translate technical recommendations into clear business solutions.
  • Identify aging equipment, recurring failures, deferred maintenance, and other conditions that may create future customer needs.
  • Coordinate with technical and operations teams to develop appropriate repair, maintenance, upgrade, and replacement recommendations.
  • Stay current on applicable generator manufacturers, products, technologies, and industry requirements.

Operations Coordination

  • Partner closely with area managers, field technicians, dispatch, parts, estimating, and operations to ensure customer commitments are met.
  • Review service performance and follow up on open issues, warranty concerns, callbacks, and customer escalations.
  • Participate in customer and site meetings when needed to support service delivery and business development.

Account & Financial Management

  • Monitor account performance, revenue, gross margin, backlog, and outstanding opportunities.
  • Support timely invoicing and resolution of billing issues.
  • Identify opportunities to improve account profitability and reduce service delivery issues.

Qualifications

  • 5+ years of experience in account management, sales, field services, or a related industry; experience with generators or critical power systems strongly preferred.
  • Experience selling or managing service agreements, maintenance programs, repairs, or technical services preferred.
  • Ability to understand technical service recommendations and communicate them effectively to non-technical customers.
  • Strong organizational, communication, negotiation, and problem-solving skills.
  • Ability to manage multiple customers, opportunities, and priorities in a fast-paced service environment.

Preferred Qualifications

  • Experience with major generator manufacturers and service programs.
  • Knowledge of preventive maintenance, load-bank testing, inspections, troubleshooting, and generator repair.
  • Bachelor's degree in business, engineering, operations, or a related field is preferred but not required.

Success Measures

Success in this position will be measured by:

  • Customer retention and satisfaction including a reduction in customer escalations and unresolved issues.
  • Effective partnership with field operations.
  • Overall profitability and performance of assigned accounts.

 

At Pearce, we are committed to fair and transparent pay practices.  Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.

In addition to wages, employees may also be eligible for performance and referral bonuses, production incentives, tool/equipment and fuel stipends, company vehicle, per diem or other applicable compensation.  We also offer all full-time employees a comprehensive benefits package including health and life insurance, 401k with employer match, paid time off, tuition reimbursement, and professional development courses.

This pay range reflects our commitment to pay equity and compliance with state and federal pay transparency laws. If you have questions about compensation, we encourage open discussions during the hiring process.

 

Base Pay Range

$75,000 - $115,000 USD

What We Offer

Pearce offers a family-friendly and innovative culture with opportunities for growth, competitive compensation, comprehensive health benefits including medical, dental and vision insurance, flexible spending accounts, HSA option. To help you recharge, we have paid vacation and paid holidays. For your future, we offer a company-matching 401(k) Retirement, Life Insurance, Tuition reimbursement, and professional development training.  To help you be successful at work, as required for the role, we will provide a company vehicle, phone, laptop, or tablet along with all necessary tools and safety equipment.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Learn more about us at www.Pearce-Services.com!

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